The location was fairy-tale, outstanding! Had a view of 3 out of 4 directions from our junior suite. Also, the breakfast was wonderful. We would recommend your hotel to anyone and plan to come and stay again. The 7th floor is awesome!

The knowledge of the front desk staff about local restaurants and excursions was not up to the standards that we expected based on all of the other wonderful aspects of the hotel, at least the person who was there each time we needed help. We ended up finding our own restaurants in the end, as the reservation was not made for us even though it was promised. The individual also had no knowledge of the wines or other alcohols (brandies, schnapps) that were served in your front area. It would be helpful to have that knowledge. The Wine Tour / Tasting was done only in German with little to no effort to explain in English. 4 of the 9 people in attendance were non-English speaking.

We were lucky to get an upgrade, and an upgrade it was! The room was massive. Plenty of well decorated space with a clean and modern bathroom on the upper floor of the apartment. We had access to the private balcony overlooking the vineyards and the Burg Landshut. Minibar had access to free samples of Deinhard's wine. Location was perfect - basically within the historic old town. Good breakfast with multitude of choices. Underground parking is a bit expensive, but incredibly convenient.

Decor and ambience were excellent. Location cannot be beat. Receptionist was courteous and professional. The breakfast was amazing; fresh, great selection. The facility is top quality. Wish we could have done the wine tasting.

1. Inability to control the thermostat to a desired temperature/fan continued to cycle on & off constantly. 2. The 1600-2000 sauna time was inconvenient. 3. Navigating the layout with three buildings can be challenging and difficult for older guest with luggage. 4. The service in the rooftop bar was marginal at best.

Perfect location, right in the middle of town, within walking distance of the Winter Market Square. Room was lovely - quiet with comfortable beds, plenty of space and shower and bathroom were very good (I really appreciate good pressure in the shower). I traveled with my wife and two kids (11 and 14) and we chose a suite room. There was enough space for all of us and while open-planned, there was separation between the kids sleeping area and ours - a rarity in Europe!

While I appreciate that many hotels are trying to save the environment (and money), this hotel suggested they were doing every other day service. I was more than happy to reuse towels, but the bins were not emptied nor the coffee and mini bar restocked. I did ask for more coffee and they were happy at reception to provide, but straightening up the room to a basic level could have been done, in my opinion.

It is the best hotel we have ever stayed in and we have stayed in hotels all over the world, some 5 star! The staff were great, the room was amazing. They provided 2 dog bowls and 2 lots of treats as we had 2 dogs with us, many hotels, despite knowing we have 2 dogs with us, only provide things for 1 dog. The lighting was fun as it could be controlled forma panel and kept changing :¬) The drinks in the mini bar were complimentary as was a drink before dinner. Dinner in their Asian restaurant was also excellent and so different. Breakfast was outstanding. It was only an overnight stop on the journey home across Europe, so we are planning to return, without the dogs as it is a 10 hour drive from us, in the spring to enjoy it more slowly.

Nothing!

The room was huge - you can really spread out. Would be a great location to stay for several days. Nice little restaurant and shopping area just out the door. Nearby bridge is a nice walk to other side of the Mosel and there is a wine tasting business that is unbelievable. Staff is fantastic (especially if you stay in the third building - you’ll need a little help moving through the maze of hallways to your room. Breakfast offering was extremely good Even with the prices as posted, you will find this to be a rewarding stay and one to remember for future travel.

Perfect location to explore Bernkastel, only few minutes walk into the centre. High quality finish in both the room and the reception/bar. Sekt on arrival was a lovely gesture. Very comfortable and large bed, slept extremely well. Shower and bathroom area was well presented. Ample storage for suitcases and clothes. Mini bar was stocked with wine selection and fruitsecco, for no extra cost :) We were travelling with our dog, there was already a waterbowl provided along with quality treats and poop bags - very much appreciated! Staff were very welcoming at reception, both for check in and also evening drinks at the bar.

Great location close to the old town. The room was spacious and modern. The spa area was a nice treat and the breakfast was delicous - lots of options and it was open late in the morning! The staff was also very friendly.

The bed was a bit soft and the matrass on one side worn out creating a little dip in which you automatically roll. Also could hear the shower from the room next door. The price was also a bit high but we booked last minute so maybe that had something to do with it.

Location can't be better and the property is very new, with constantly enhancements of new rooms - some feels were just completed a few days before we came. It is also very spacious and have nice, relaxed and calm ambience. The pre-arrival service and dinner bookings done were excellent, check-in was swift and check-out was also friendly and lovely, even writing down the broken glass we had. The bed was great, bathroom perfect too.

The breakfast experience was a challenge - I think there is need to have more staff to manage the re-fill of the buffet, along with actually having much more food physically available. I won't say we were starving there, but it was difficult to get the food we want from the buffet - and even more so, if to arrive around 10am (the breakfast ran till 10:30), which is unusual from my experience - especially for such a high-grade property. Disappointing. The staff was excellent though, friendly and accommodating.

A beautiful hotel, very conveniently located in the center of Bernkastel. Very spacious, comfy and modern rooms. The tablet device providing connectivity to the room's soundsystem and lights, as well as the shower's rainhead were much appreciated. The staff at the font desk were always friendly and very helpful. Breakfast was good. The compementary Sekt during breakfast was a bonus.

Although we only stayed for two nights and housekeeping was not all that necessary, just a basic cleaning would have been appreciated.