Review of Sheraton Dusseldorf Airport frid 3 Jan 25 to sat 4 Jan 25 Country Germany City Dusseldorf Room 138 Modern room with amenities, complimentary bath robe, and slippers to use. The room was comfortable and warm. Coffee machine, a safe, iron, and an ironing board was available to use. We had a showerhead in a bath option. The reception staff were very friendly and helpful. Open 24 hours. Free Wi-Fi is available. We did not have breakfast, but an early bird departure breakfast snack was laid out by reception, which was appreciated. The hotel is centrally situated within walking distance to train station of airport connections. Thank you very much in the German language: Danke.

Nothing

The hotel's location is perfect for those who do not want to rush before a flight and be stressed about whether they will be on time at the airport! The hotel's windows are soundproof, and the beds are comfortable so that you get a good night's sleep. The free water bottles in the room are nice to have, and the air conditioning works well as it should.

The breakfast buffet is not as abundant as it used to be, and the quality of the pastries and bread has declined since 2022. Filtered coffee is average and not warm. It is a pity since the amount charged for the breakfast is considerable.

From check-in to check-out, I was greeted and blessed with absolute excellence at all levels. The hotel is seamlessly integrated within the airport complex, thereby being straightforwardly accessible to and from the terminal (either via departure or arrival floors). And all that in absolute silence, with not even the faintest sign of noise from the airport operations. The overall layout and ambiance are refreshingly simple, welcoming and sympathetic, with smooth soothing tones and nicely traditional decor with subtle elements in a relaxing no-frills atmosphere. The staff was outstandingly welcoming, diligent and helpful, especially at the reception, at the evening bar, and at the restaurant. The room was abundantly equipped, spotlessly clean, fresh and comfortable, showing further excellence from management to maintenance and cleaning personnel. All those staff members who were on duty from the evening of May 20th to the late morning of May 21st deserve uttermost praise, having provided a 5-star experience far exceeding the expectations associated to a mid-upper-ranked 4-star accommodation. Having stayed before in a direct competitor at the same airport, I can wholeheartedly recommend Sheraton outright due to the staff, ease of access, cozy comfort and overall quality, even if at a higher price. At Sheraton, you will feel welcome and well taken care of. You find smart, witty, kind, diligent professionals throughout. It may not be the glitzy Sheraton that one finds in some United States and tropical destinations, but frankly I prefer the way it is: a cozy premium business-oriented unit that makes the discerning business professional feel at home away from home, and that is the best luxury one can have. The fruitful and enriching exchanges with bar, restaurant and front-desk professionals surely contributed to that feel. Congratulations to the whole team, and until next time!

Smooth check-in, we used the hotel twice: the night before departing for a family vacation and when we got back at Dusseldorf. The airport is a 1 minute walk: all covered so no need of an umbrella. Friendly staff, clean rooms, nice mattresses and when we decided to book a third room on arrival: they switched some things around to keep our family next to each other in one hallway (off course there should be availability) The staff offered this directly, without us even asking. Really flexible and also really nice of them.

Couldn't think of anything

Perfect location for busy and time-constrained traveler. Good on-site restaurant and great bar (actually, it seems that there is nothing the bartender - Stefan - can not do)! :)

Location was great, just outside arrivals in Düsseldorf airport terminal C. With the sky train, could go between terminals in under 3mins, and also within 5mins to the Flughafen train station with easy access to other cities. S-bahn station is just minutes from the hotel, and takes about 20mins to Düsseldorf Hbf. The hotel staff are very helpful and friendly, and the room clean and quiet. We had used the hotel as a quick stopover to refresh after hours of flight delays and our trip was rerouted because of flight cancellations to our original destination due to excessive snowfall, but we are happy to have chosen this hotel for such a comfortable stay!

Nothing.

I picked this hotel for its location. I bought the business package, which including lounge assess. It worths every penny. They serve light meal throught the day and I mainly grab a bite there on the run. Taxi stand is just across the arrival level and it is basically an elevator ride + 1 min walk from hotel to departure hall. Their Otto restaurant has nice lunch/ dinner menu with a view. My dinning experience there was good. Noice isolation is super, I didn't hear a sound even though I am on the roof of an airport !!! It is the perfect stay for a convention trip.

I am traveling a lot and barely hand out 10's for a rating. But this hotel deserved it It was a wonderful experience from the first minute onwards... Smart and friendly check in staff, a super room with top equipment, wonderful beds and all amenities that we needed. Breakfast was amazing, within 3 minutes we were able to walk to our airport terminal . This hotel deserves a high ranking , no doubt

Almost nothing to complain about , except for the fact that it took us a while to find the entrance....

Very convenient location if you’re catching a flight from Düsseldorf airport. Rooms are all on one floor so no stairs or lift once you’ve reached the hotel lobby. Super friendly staff at reception.

Can be quite pricey which is the reason I don’t stay there more often before early morning flights. One lamp in the room didn’t work. I only stayed for one night so that wasn’t a problem - a hotel of that category should make sure everything in the room js fully functional though.

First of all, the staff was simply amazing; very kind, ready to help and oh-so-welcoming. Secondly, the room was wonderful and quiet. The bed was very big and comforting, the bathroom was spacious, equipped with everything and very clean. The airport was a mere 2 minutes away, so I saved a whole lot of time!

Even though the hotel is a bit pricey, it is expected as with every airport hotel. I think it would be pretty nice if the room contained a small fridge, but apart from that I don't have anything else to add.