Super friendly staff. It is actually quote remarkable how attentive the staff is and how ‘personable’ they try to be in coversations. Believe this is their BIG strength that sets then apart from other hotels. The rooms are very large. Green and calm environment. Dog friendly. Nice welcoming lobby and garden terasse. Super clean.

The facilities are a bit older and slightly dated at places. In the room for instance the furniture is still in good state but could/should be updated to bring it to more modern standards. The desk and side tables as an example are quite old fashioned. Bathroom need an upgrade. Again they were very clean but age shows. Taking a shower in the bath tub resulted in water spilling on the floor in the bathroom. Restaurants in the evening too expensive, no less formal formula available I think if overall the hotel could upgrade and update to a more modern standard, this woild attract an additional clientèle as unfortunately now it left us feeling a bit as ‘stuck in old glory’. There is more potential as it’s a great place with a very strong base. - it’s staff!

We obviously got a bargain rate for this hotel as we've tried to re-book for our return trip and it was twice the price! Well worth what we paid - the room was fantastic, with provision for our dog. Very clean, comfy bed, good size bathroom with proper basin area that you can actually put stuff on. The breakfast was *amazing* - anything you could have thought of was there. I even had a cheeky bucks fizz :) One of the few hotels I've stayed in recently that actually still has a mini bar (payable, of course) - a nice touch. Short walk to neighbouring wooded parkland areas. We didn't eat here but the menu looked great (although somewhat expensive).

Nothing!

The breakfast was very nice although the juice wasn't fresh. Otherwise extensive and of a high standard. The staff were brilliant and we could see the supervisors training the rest of the staff to do things well. We asked for a quiet room. It looked out on the beautiful grounds surrounding the buildings. It is a family affair and they really care that you have a good time.

Not totally unexpected you had to pay for the sauna. It was nice there but in spite of booking slots the first day was awkward as there were too many people. The booking system was improved after that. We were happy but if you don't have a car it is probably not that suitable for Hamburg. I understand there is public transport though.

The suite had a nice design, the room service & food were great, and the extra treats for our dog were the icing on the cake :) The bathrobe & slippers were highly appreciated too! High-quality service from everyone & most were English-speaking.

It would elevate the experience to have a bathtub inside the room & a conditioner/balsam for the shower.

Beautiful traditional property with fabulous staff and very nice breakfast.

Our second visit was in July and sadly because of numbers breakfast was served in the ballroom which was nowhere near as special as the breakfast room overlooking the garden.

The hotel was very nice and big, beautiful interior, very nice and helpful staff. Room was very clean and very cozy, with an attached balcony and also a big bathroom with the bath tub. I would love to visit again!

Only internet coverage in the room was a little low

Amazing hotel only 10 km from city center. Room very spacious, bed very comfortable. AC good, so is wifi. Delicious breakfast and even better dinner (vienner shnitzel was incredible). Sure to come back one day.

No complaints. Simply fantastic stay.

the toom was spacious and very clean, and the bed was comfortable. i travel with my own pillows as i’m fussy, but the pillows were very airy. the main attraction for us is the tesla superchargers. big bonus.

pillows and there wasn’t a proper shower. i had a little bath which was actually very nice after a long days drive

It was probably the best hotel I’ve ever stayed in. I usually use 4+ stars hotels, had more luxurious ones, but here everything was just perfect. The staff was super helpful. The room felt home-like. Sapacious, too. I didn’t find a single issues during my stay.

The first hotel for me where zI cannoy find anything tgat didn’t feel perfect.

Great location. Tesla chargers and other EV chargers available. Arrived late and rooms service was available. Great food and breakfast. Also had a dog all very accommodating. Returning again soon

Nothing