The Receptionist who was working on the 19th in the afternonn was amazing, She helped out when the card for the door stopped working at 0300 in the morning, an she still was energetic and helpful Breakfast was amazing with a wide selection to choose from

The only drawback was the fact that the key stopped working for some reason. Which was problematic at 0300 in the morning with no staff at the reception, but was easily remedied with a phone call to the hotel phone number with a receptionist coming to sort the issue in 10 minutes Also, dead mosquitos were on the window sill, but apart from these two issues.

Convenient walk into the local town. Staff were very helpful with booking taxis and advising us about local attractions, etc. They were also incredibly friendly and always had time for a chat. Rooms were cleaned every day. Very nice place to stay and will come back in future

The only issue I would have, there was no air-conditioning. I understand that not everywhere can. However, a fan would have been helpful when trying to sleep in 30°+ heat.

The hotel is located in a quiet area not too far from the city center (around 10 min walk). The hotel is big and the rooms as well. You have free parking and a good included breakfast. It is silent and confortable. I would recommend for business trip or hike/bike hike trip.

Not many negative points. However it is mentioned a gym and there just a few equipments in an “ok” state. No treadmill or dumbell… Also the spa is only open in the evening and you need to book the massage quite in advance as the person is not located at the hotel at all time. The pillows are very thin and even in a double room it was 2 single rooms next to each other.

Breakfast was good

There is no possibility to use sauna services on Sundays. The cleaners do not pay attention to whether there is a sufficient amount of body care products in the shower room. It would be time to put a refrigerator in the rooms

The receptionists Ephtelia and Marietta are very friendly and make you feel at home. The location is close to supermarkets, shopping mall and Altstadt, yet in a very quite area.

Minor details.

Very clean and comfortable. We chose Hattingen purely because it was about halfway from Bruges to Goslar. But what a find. The town was delightful and Ruhr Inn was only an easy 10 minute walk away so we were able to wander the village for an hour and a half often dinner in the evening. Beautiful.

Nothing

The spa area, the breakfast. It is clean everywhere. The lady at the reception was nice and friendly and provided more blankets as per my request.

It was cold in the room and everywhere in the hotel. It would have been nice if someone turned the heating on before the guests arrival. Especially after visiting the spa, it is quite unpleasant to stay/sleep in a cold room.

everything was very clean and new. The breakfast was outstanding with many choices and excellent coffee. Check in was easy and very friendly. What a nice surprise to have a welcome drink. Thank you for the fan in the room. it cooled down the room very quickly. Excellent bed and shower.

Hotel - professional and nice job during reconstruction and building works. Hotel, looks good and clean. Smolth and easy going staff. Professional care. Very clean room and restaurant. Great breakfast, served on high level. Amazing garden with herbs. A place to come back again. Congrats!

Location maybe: it is next to industrial area, but not disturbing at all. The area is silent, no too much traffic.

Everything was great, especially the Staff were very helpful and friendly. Clean, well maintained and very big room. Bed was super comfortable.

There is not much in the City.