Everyhing is up to standart.

We were your guests from 19.07.2024 to 20.07.2024 with reservation 4213729935 for 2 rooms. There was a crash in your system that was processing the reservations. When we were leaving, we paid one of the rooms with card (185.07 EUR) and the other one with cash (166.47 EUR). We now find out that the credit card the we had made the reservation with was charged for the two rooms again. We expect our money to be returned as soon as possible!

The breakfast was fine. Perfectly edible, but no frills. The staff were approachable and helpful. The hotel was situated in quite a good location, although we had a short stay so we used taxis quite. Lot. Most people seem to have an understanding of English.

The room could have been bigger. The shower room/toilet was very cramped, but the water was hot, and there was plenty of soap, shampoo, and conditioner. Room service was efficient and the staff were nice.

Good central location in Kiel. Great parking spots right across from the hotel (Exerzierplatz), unless it is market day. The place is clean.

The elevators are very slow. We constantly had to take the stairs, because we had to wait way too long for the elevators. Doesn't matter that much, when you stay on one of the lower levels, but very anoying if you are higher up. Often very busy during breakfast and the hotel doesn't seem to be staffed or equipped for such a demand. Especially in summer when a lot of cruise ships are leaving from Kiel. Rooms are fairly small.

Reception Staff were exceedingly accommodating and cordial...not to mention, PATIENT, with me, what with my "cognitive decline" (I continuously needed assistance with using my key card), but everyone in Reception just smiled or chatted amiably with me, so I wouldn't be embarrassed. Also, the extraordinary view from my 10th story window was breathtaking(!), and worthy of many photos. The whole facility (entire hotel) was so nicely appointed and impeccably well-kept, it gave me the impression that it was a brand new! Additionally, the bedding in my room (mattress and pillows) was the most delightfully comfortable of any bedding, in any lodging, on land or sea, upon which I have ever slept! Bravo! and Kudos! to this most marvelous of hotels and most congenial of Personnel!

I found all aspects of my stay simply delightful!

Room was clean and breakfast included in the rate. The location is good, close to the center and within a walkable distance to train station and cruise pier. Also the room had a decent view and was really silent. Breakfast was average, but there were a couple of waffles machine, my son loved them!

The room are somehow small and in the bathroom we missed where to put the toothbrush. There are only 2 elevators and during peak times you can wait quite a lot, especially if you cannot use the stairs to climb to the higher floors. The staff at the reception is ok, some are nice some are just not really helpful. Breakfast could be improved.

The room was very clean and comfortable, there was everything needed in there. The breakfast was very good. We could leave our luggage in the luggage room before the check in time. The hotel is in a walking distance from the city center, stores, restaurants.

There is no parking that belongs to the hotel; in the days of our visit there was the Kieler Woche of which we were not aware, so all parkings nearby were fully packed, and we spent a lot of time and got some stress while waiting for a free spot. Also, we could not re-book the room from 2 to 3 persons although there were available rooms. The booking addressed the questions to the hotel, and the hotel employees said they can not change the reservations done via booking. Here some flexibility would help a lot.

Large bed, comfortable mattress, convenient location with cheap parking in the square right outside. Friendly staff and a fun waffle machine for breakfast.

Our view from our window was concrete walls and a roof top. That was a little disappointing seeing the location of the hotel. The sausage patties and croissants at breakfast were dry and boring but that's just a minor thing. The rest of breakfast was good.

Great location and rooms, fresh new.

There was no option to open the window in our room. The elevators tend to be very busy in the mornings, so we were used to go by stairs, that are not connected with your zero floor. So you would need to make half of a circle to enter the building 🙃 Personal ran out of supplies for breakfast, so almost nothing was served after 10am, (great we came 20 minites earlier) although the official breakfast is till 11am. The dining area is not compatible to fulfill the crowds of people on the breakfast, with such a small room.

Very clean, reasonably priced and located, comfortable bed. My room also had a nice view of Kiel - enjoyed my stay.

I think the hotel was understaffed. It took more than half an hour to check in as there was only one person (who was very kind and warm - thanks for that!) handling around 7-8 people waiting to check-in. I must also say that the breakfast was kind of weak, if not disappointing.

The breakfast was excellent, however it was so crowded and popular that the staff had to work hard to keep the buffet stocked.

The elevators are too small compared to what we are used to in America, and there was always a line of people waiting. We were happy to be on the next level of the hotel and used the stairs throughout our stay including when checking out. We caried our luggage down the stairs. The cost of the parking garage was too high, but we used it for convenience.