I stayed in superior room (No. 220) for 5 days. Very nice and comfortable room. Very comfortable double bed (box spring), nice bathroom with powerful shower, six towels and bathrobe. Room was quiet, very clean and technically fully in order. Heating with silent Daikin air conditioner. The buffet with some variation was ready every morning before 7 am. On the fifth floor warm swimming pool (I think at least 26°C) even though it was cold outside. Good sauna 80°C, also with loungers, spacious showers and lots of towels. Very friendly, flexible and helpful staff ! Ample parking and within walking distance of the center.

The loaction, the town is marvelowsly beatuiful and the hotel is 200 m from the centre. The restaurant had good selection for dinner, and breakfast was failry stocked.

Outdated decor in the rooms and corridors, the carpets could do with a change as I dont think a deep clean would do the trick. The lift is strangely slow, as in you press the button, the doors close and it takes several seconds for it to start moving, not really somethng to complain about, but rather a curiosity.

I arrived from Brussels by car, and I park at the hotel parking space, which is very convenient. Then, we explore Monschau on foot. The staff is super friendly. Kudos to the receptionists - Mr Guido and his colleagues. I truly respect Mr Hassan, the waiter at the restaurant. He showed the halal ones and those aren't during breakfast. It may seem like a small deed but an honest and very commendable gesture indeed. Definitely will go back here.

Breakfast could have more varieties. The bed's width is rather tight.

Great hotel. We booked the night before, very last minute, having no idea of the town etc. What an amazing place to visit. Parking was great for the motorbike - off the road and in front of the main doors, away from any cars. The food was really good. We stayed for 2 nights and ate once in the hotel. The staff were all very friendly and helpful. The bar area has a nice garden too, for evening drinks.

Good location, nice rooms

We arrived 23:30 and there were nobody there at the reception, so we were trying to contact the number that they left on the front door but it was not working!! We had to call booking to try to help us so we had to wait until 01:00 for having access to the room! Was really tiring and bad situation

A basic hotel with everything one could need. A beautiful building with a stream running through the garden. A wonderful breakfast selection and very friendly and helpful staff. Welcome tea and coffee in the reception area which was available all day. The hotel has a swimming pool, which my kids loved and a small childrens area by the restaurant. The cleanliness of the hotel was exceptional!

The beds only had 1 pillow and the air conditioning in the room didn't work.

Really fantastic personnel, kind and client-centric. i do not understand some of these bad comments about the cleaness in the hotel or that it was cold. it is totally opposite! You get the best value for money, nice breakfast, cozy sauna and swimming-pool.

The real differentiator is the people who run this place, were beyond excellent. from front office, to housekeeping and restaurants/bars we experienced customer delight, going above and beyond

a hot kettle on the room, would be useful

The hotel is direct at the outer skirt of the old city. We just walked to each sightseeing in the city without any problem. There are many restaurant, café to choose.

Very nice and helpful stuff at the reception when we checked in and out, clean room and pet friendly

The fact that we had to wait to long to check in as it was only 1 receptionist available (but he made up for it by being very nice and helpful) and the cooked breakfast, we had scrambled eggs which was not the best and bacon which we could eat , it was just very dry and burned .