We had a great holiday, the communication from the hotel prior to arriving was fantastic, helping with transport from the airport and booking restaurants for lunch and dinner (which we would recommend to do in advance). The staff are exceptional, all very helpful and friendly and work very hard. There are multiple restaurants, the main restaurant does not require booking, the food is variable and themed per night, the desserts are wow! There are 5 restaurants ( greek, Italian, mexican, Asian and burgers/pitas) which need booking in advance and the food here is gourmet and fantastic. The beach and the pools are great, plenty of sunbeds, even with people blocking sunbeds early mornings there is still plenty of space around the pool and the beach. There are a couple of slides for kids in the kids pool area. Facilities around the pool including bar, creperie, fruit salad and ice cream are lovely. No waiting for drinks at the bar :) the cocktails were amazing!! There is an open gym with daily programs for fitness guided by trainers..from yoga, to HIIT to CrossFit or just do your own exercise...fantastic team!!! The rooms are very good, well equipped with a full fridge, coffee machine etc. The rooms are slightly outdated but did not impact us as we mostly spent time using facilities.

Having to leave !! The rooms are slightly outdated and need some refurbishing, but as we spent little time in the rooms, it didn't really impact us at all. The food in the main restaurant can be bland but that is to be expected in a buffet, still plenty of food with good quality.

Top level service, very professional, hard working and trained staff, highest level of cleanliness, spotless uniforms of all staff members, exceptional attention to guests. This position and attentive attitude of staff can substitute psychotherapy sessions for people who need it! Every staff member deserves a special thank you! Cleaning personnel, persons in the dining room, reception, sports instructors, everyone is excellent, positive, rooms were impeccably clean. Very convenient for families, cosy, everything is very well located, close and easy to access. The flat area is very convenient, no hills. Water slides, mini club for children. Very nice idea to have aquagym and other sports everyday with very nice instructors.Food is exceptional, with attitude to people having allergies, always fresh, diverse, with possibilities to dine in restaurants on the property. Design of dining room is great! Nice gifts were offered as there were Easter in Greece. Bus stop is just across the corner, easy to go to Rodos, water park, other places, the city of Faliraki is nearby. Evening entertainments are close to very stylish pool bar with cosy atmosphere and candles on the tables. Our holidays were truly amazing!

Rooms and elevators need refurbishing, also at least our room had black furniture and too much of black colours making it business like. More warm wood colours with wall decorations like framed pictures would be nice. Also some colours like some blue stripes or live flowering plants like in other Mitsis properties we visited on white walls would be nice.

Friendly and helpful staff. Not overcrowded, easy access to every facility. Hotel is very clean. A la carte restaurants are quite good.

Not much variety of snacks around the pool area. Only crepe and few selection of deserts during the day. You have to wait to be served for the hot drinks in the main restaurant. Sometimes it takes too long to get a cup of tea. Hot water served for hot drinks was barely warm time to time. Limited animations and shows for the kids. Bathroom requires a few improvements. No snacks in the room despite a good selection of drinks in the minibar.

I recall reading one of the reviews here which I was initially sceptical of - "better than advertised". Now after my stay, I can confirm it. I am a frequent traveller, but the hotel was amazing, seriously. We have actually relocated from another (twice more expensive) 5-star to Mitsis, and regretted we did not do it earlier. Our room was upgraded, our child was given a cute present and they checked us in already at 12. The stuff is very, very sweet: at the reception, bars, restaurants, the photographer, the guy who was refilling our mini bar, literally, everyone! The beach, the area around are nice and clean. Even though we had neighbours from both sides and above us, we did not hear anyone, including kids. An entertainment program was fun (even though we went almost at the end of the season), the quality of drinks and food was incredible. We will definitely be returning!

We could not access spa (I wanted to use sauna, but apparently there was no option to access it even if you were willing to pay, only if you sign up for a treatment. However, it was booked days ahead (like four days) and I simply did not have time to sign up for it). That was upsetting as in October you definitely want to spend an evening at spa.

Clean and room service everyday. Comfy beds and nice sized balcony including airer. Room includes complimentary olive oil shampoo, hand soap, conditioner and body lotion. Fresh sunbathing towels available everyday. 3 separate pools and plenty of sun loungers at no extra charge. Great choice of food/restaurants available all day including pancakes ice cream and fresh fruit by the pool! On the beach access. Good location and 5 mins walk to shops/bars and bus stop to Rhodes town outside hotel entrance 2.5 euro single pp. Fun train nearby kalethia bay and other locations etc about 9 euro. Concierge available for other trips such as the excellent boat trip to lindos £35 euro pp. Entertainment was great in the evenings and even did a wine sampling afternoon :)

No downsides for us. Staff amazing. George at the bar made best cocktails and Nikos Groom, couldn’t do enough to make our stay excellent!

Exceptionally clean property. Great staff and very accomodating. I have travelled to a lot of all inclusive hotels but I have to say this one probably has the best quality alcohol and properly made cocktails. Beach in front of the hotel is beautiful and great to swim in with small kids. Sun loungers on both the pool and beach areas are so comfy. Food is good and the a la carte restaurants are a must.

The bathroom could be a bit more modern.

Great hotel, immaculately clean, staff super friendly. Had a lovely welcome from receptionist Anna upon our arrival and the rest of the team were so helpful! We were celebrating our anniversary so were treated to a nice cake and bottle of bubbly, made our day special. Food was outstanding, sea warm and overall fantastic experience!

The only drawback was cold pools. Somehow I imagined that pools would be heated but unfortunately not. Obviously we swam in the sea but would’ve used pools as well if they were warmer

The great place for holiday! LOCATION: It'a great location not far from Airport and Rhodes Old town. Also you can walk to the Faliraki bars and shops just in few minutes. Also we found some nice hike trails around the hotel. HOTEL: Everything is stylish, cozy and good quality. Staff is friendly and very helpful. Entertainment was also nice and not disturbing. We liked the kids club, because it was stylish and fun for our kids, no stupid songs, games or other annoying things. FOOD: Food was good, but a bit repetitive in the main restaurant. But almost every evening we were enjoying different a la carte restaurants. The bar was awesome we enjoyed tasty cocktails in the evenings. Also evening entertainment shows was stylish and nice.

Everything was perfect: nice location, beautiful evening programs, tasty food, sea, swimming pool for kids. The staff at the restaurant buffet and in the bars was super friendly and helpful.

We had 2 separate beds put together, instead of 1 big bed, and only during check out I was told that it was possible to put a one single matrass on top. Not sure would it really help.

A very good all inclusive hotel. The food is incredible. The staff at the reception were very kind and helpful. Because we stayed at the beginning of the season… most of the staff in the bar and restaurant were new and you could tell .. But overall very good experience

Some of the new staff were not experienced enough and quite rude