Prime reason I chose the resort was its proximity to Sultanpur Bird Sanctuary, but was disappointed to find staff not aware of the Bird sanctuary

Early morning visit to the Bird sanctuary should be arranged.

Place was very nice. Well kept and well maintained. Lot of activities for kids and adults alike. The stargazing activity on our first day there was amazing. Had a good view of Saturn and Jupiter even in dense Delhi smog. Facilities are brilliant for taking pets. We took our pet Labrador, there was a lot of space to play and run around. They also have a pet menu which was awesome.

Our food order got messed up a couple of times, but nothing too serious. All in all brilliant.

We booked 3 rooms for us and our family. All rooms given are clean, comfortable and well presented. All staff are lovely and we felt very welcomed at all times. Even traveling with elders and young toddler - staff are attentive and helpful. The facilities are great. My 3 year old daughter enjoyed the kids playground/jumping castle area. We had a buffet dinner there as well. The food was amazing and even lots of options for my in laws who are vegetarian. The breakfast doesn't have as many options but still pretty good. Overall experience is good.

A bit of waiting time at check-in but it could be because we are a big family - 3 rooms to check in

The staff is exemplary, and do everything possible to fulfill your requests. The spa has great treatments. The rooms are large and comfortable, and the whole property is beautifully designed with stylish architecture and extensive outdoor grounds to enjoy time outdoors. There are live performances, sports and play activities for adults and children, and the food in the restaurants is of world class standard. The Japanese restaurant is particularly outstanding. I cannot recommend this hotel enough, we had a wonderful stay!

No complaints at all.

The breakfast was usual with similar variety that one would get at any hotel, it would be wonderful to surprise guests with signature dishes - which could be unique to your hotel. The latest trend is to have your chef travel to different parts of India and collect local dishes with their unique ingredients and taste.

There is nothing must to complain about - the rooms were spacious - neat and clean - well designed and we really liked the colour scheme - we had a room with pink couch and matching curtains - very well designed. Only if the check in time is 12 noon and check out time 12 noon the following day - instead of 2 pm check in and 11 am check out :(

We stayed for a night to celebrate my dad's birthday and the stay was amazing, to say the least. It is a 5 star property built on a huge land. The architecture is like a Rajasthani palace. The resort staff is very courteous and keeps the property super clean. They have something for every age group, ranging from live music/dance to tambola to play areas (cricket,putting golf, paintball, etc). Spa: value for money. Food: meets expectations I would definitely visit again!

One of our rooms had a choked bathroom drain. Also, the rooms could be a bit bigger.

Heritage Manesar is an excellent getaway, especially for NCR residents who want a break from daily hum-drum. The property is huge, beautifully maintained, has sprawling gardens, kitchen gardens, and many activities for a wholesome experience. The only drawback is the size of the rooms/ suites. For the rates they are charging, the rooms are quite small, and one expects larger inner spaces if checking into a resort. The staff is well, trained, courteous to a fault and extremely supportive. The best part is that they are pet friendly, and our two boys (Beagle males) had the time of their life. Heritage provides pet walkers, food, beds and everything that you can think of for pet comfort.

For the rates they are charging, the rooms are quite small, and one expects larger inner spaces if checking into a resort. If you have a child or third member, the suite starts looking small very soon.

on the onset the staff of the hotel and the courtesy extended is by far exceptional… everyone from the dining to the room service is courteous and polite brilliant hosts they are the property is exceptionally clean, this was my second stay here and definitely not the last one I shall visit again…

Two things that can be improved 1. Wi-Fi the speed of Wi-Fi and recurrent connections are limited so that should be improved. 2. buffet options - mainly the options were limited in terms of cuisine we saw either Indian or Chinese cuisines during our stay even in breakfast “bacon” could have been provided but there was none. apart from this no other suggestions

Breakfast was Nice but pretty Standard options , can be better compared to the Rate of the Property. e.g. Dosa was good but Vada and Idli werent . Can increase options for Breakfast ! Staff was courteous.

Pretty Standard Menu , Better Breakfast Options can be appreciated for a 5 Star you expect Exceptional Menus it was missing .Looked a Standard Business Hotel than a Heritage Spa Resort . e.g. Lassi in Kulhad / Chai in Kulhad than Glasses can be Fascinating than a Standard Mug ( optional )

The service provided by the staff both at the restaurant and the rooms. The food was excellent and the cuisine selection at dinner was just right ! Chef Kuldeep did a wonderful job and we are waiting to go bac someday to eat his food ! Manjeet and his team at the restaurant are very well trained and attended to everyone very well to make sure we had more than our fill ! Overall we had an unforgettable stay at the hotel !

The location of the pool - it is too much on the face ! Shd be a little private to the hotel guests. AC in the room we stayed in (1507) needs an overhaul as it was very noisy in the living area. We cud not use it because of the sound ! Needs to be looked into !