I liked the caring attitude of UDS staff. The ambience of UDS as a whole, decor, vibrant environment has touched our heart.

The towels were not clean enough, needs improvement.

Great location. Enjoyed the beach and the waves from the Arabian Sea although if you are a light sleeper don’t get your room close to the sea as the waves were pretty loud all night. Breakfast buffet was very good.

Generally poor management but the staff was kind and courteous. Management did not delegate work and had to ask permission for anything. This resulted in poor customer service as we were kept waiting before the staff got answers from management. Seemed like the accounting department is running the hotel and not sales and customer service people. All in all it is a 4 star property at best and not 5 star.

Spacious hotel lobby, huge and beautiful room. Fantastic breakfast. Vast evening dinner buffet. Exit to the beach at the back of the hotel - with some nice local restaurant/bar there and local ayurvedic center, we got there very nice massages for 2000 rupees. Don't use the beach straight there - instead walk 10 minutes left to reach Grove beach, it is much nicer. The hotel is also used for conferences and weddings - most of the hotel guests were there for these reasons, not much foreigners. Overall we enjoyed our stay, but I wouldn't say that something was extremely special here, so next time we would probably choose another resort.

A bit older property, we expected it to be a little but more luxurious for the same price, but probably Kovalam is more expensive location that we thought. Hotel spa center is very expensive and offers only exotic massages (like swedish or hawaian).

Didn't really like my room, it wasn't what I asked for. If the room I wanted was more expensive, then they should have just said, and I would of paid for it. But I really enjoyed my time there and am going back in 8 days' time. I have found out he class of room I wanted and have booked it.

The only thing I hated about the hotel was the restaurant staff lack of ability to speak English. They say they cater to international clients. I know it is classed as not the peak season, so 99% of clients were Indian. But they should arrange some kind of English lessons, as Hotels in Egypt, UAE and lots of other countries do.

Loved the room and breakfast was brilliant. Swimming pool was good.

There were no inflatable rings available for the kids. Also some play items like inflatable balls for the pools could have been nice. Also couldnt find pool towels and there were no one around to ask also. Room service was a bit slow. Luggage was brought in after 3 calls and almost after 1 and half hours of check in and i still had to go half way through to the front office when they brought in the luggage.

The room was good. Breakfast was well spread. The lunch buffet was good. The service of the team was excellent. They accommodated all our requests

There was too much noise due to some work happening. I have also seen many crows in the property. They charged us 3500 just because we brought an outside photographer. If it is a big event, it is justifiable. We were just a group of 10 celebrating a wedding anniversary. This is one thing that pained me.

We have been a regular visitor at UDS every year on our vacation and the excellent ambience, cleanliness, facilities and staff have all been a major criteria that keeps us wanting to come more to this facility.

There is nothing much to comment on this.. everything is perfect.. but would love if the prices would be less.. :)

There was a number of wedding events, exhibition festivals etc which all contributed to there being quite a noisy environment. Also being near the beach constant barking from a number of dogs throughout the night.

EVERYTHING WAS OK.

WHILE BOOKING THE HOTEL ON BOOKING.COM , APP SHOWN THE PRICE FOR 3 ADULTS ALONG WITH BREAKFAST BUT I GOT CONFIRMATION WITHOUT BREAKFAST AND FOR 2 ADULTS FOR SAME PRICE. IT WAS BREACH OF TRUST TO A LOYAL CUSTOMER . ITS MY FAULT THAT I HAVE NOT TAKEN THE MOBILE SCREEN SHOT FOR PROOF . ITS REALLY EMBARASSING .

Location of the hotel

The breakfast area was very crowded. Guests in groups indulge in shouting at each other all over the campus.