Breakfast was great and no trouble for any additional items to be made to order. Seema located at the restaurant always had a fabulous conversation with me and it was lovely seeing that I was visiting and my stay at the hotel was alone. Unfortunately I was not able to say goodbye to her on my departure please wish her the best. Bijay was accommodating when I checked in as I was not sure if I was going to stay the full duration but I did so thank you. My bags were brought down quickly when checking out. Definitely would revisit the hotel.

I would not fault anything my stay was good with all facilities.

Amazing hotel - arguably the best I've ever stayed in in any country. The rooms were of high quality and extremely clean, everything worked as expected, the staff were professional and courteous, and the food was fantastic, and the bed was huge and comfortable with pillows that obviated the need to use my orthopaedic travel pillow! Overall, the atmosphere and surroundings just oozed luxury. Moreover, it was very, very reasonably priced. It's the only place I will likely ever stay when coming to Rajkot in future.

Communication with the hotel prior to visiting was quite frustrating via Booking.com. Responses weren't forthcoming, and even by email it wasn't very prompt. I had to refer to an agreement made by email to provide transport after I arrived, because ostensibly it hadn't been properly booked even though confirmed as such. So this is an area that could do with improvement. The quality of the stay made up for it, however.

The hotel is well located (small town) so nothing is very far. Staff is very warm and friendly - Kanchan, Shadab, Ravi, Tilak at front desk. The driver Vishal to and from airport was excellent too. The F&B team is very good and fresh food available for breakfast, lunch or dinner. The chef was accommodating to our meal requests. Auto is easily available outside the hotel. Housekeeping staff very friendly as well.

Check in was very quick and smooth, and we were fortunate enough to be upgraded. The room was on the 9th floor and was very nice and had everything one would need plus a few extras! We had a buffet dinner at the restaurant and we were greeted by Dusmanta Kumar, he was very informative and helped us navigate round the huge Buffett. The food was excellent and had all types of food even for those fussy eaters like me. We had breakfast buffet and there was a lovely spread of food with fresh to made orders of eggs, dosas etc. We had difficulty getting a taxi and Rajiv helped us with providing a hotel car to get us to the coach pick up point, had he not assisted we would have missed our coach, we are very grateful to him for his help. It was a shame we only had one night here, but for sure we will be back again and recommend this hotel. Thank you to all the staff keep up the great work and excellent customer service

Everything was superb. Fortune Grand is indeed GRAND. Room was modern, nice and clean and properly furnished. Food at breakfast and buffet dinner was plentiful and sumptuous. There was a wide choice of not only Indian but also other cuisine. Food was always well presented and restaurant staff were ever smiling and helpful. Special mention for Seema, Karishma, Sukhendu, Nisha and Dushmanta. The house keeping staff on the 4th floor who prepared our Room 407 for the three nights we were there also very helpful and need to be thanked. I would thoroughly recommend this hotel to anyone thinking of staying in Rajkot. It is way above a similar hotel Imperial where we stayed for 2 nights prior to Fortune we stayed at Imperial Palace, which was a complete let down as it's needs substantial refurbishment . Well done Fortune Grand. Keep up your standards and please make sure you reward your hardworking staff appropriately as we observed every day that they truly work hard for the hotel.

Everything was fine, however as the hotel is not central and taxis are not readily available and one has to rely on auto rickshaws, the hotel could consider providing a taxi service to and from the centre either on a complimentary basis or nominal fare. What they currently charge for a hotel taxi is excessive .

Breakfast was exceptional. The evening dinner buffet had a very good selection and was different each day

We would have liked to have used the swimming pool, bit with construction work going on over the road and the cement, dust was visible. This was understandable.

Breakfast was very good. Staff eager to meet any special requirements. Evening Buffet dinner was good value for money. Due to many cancellations on account of the cyclone, staff were very attentive towards remaining clients

Attention to detail needs improvement. Salt and pepper missing on some tables. Forget to provide napkins, etc. Such things should not happen in 5-star or even 4-star hotels.

It was very central. Easy to get around.. catching transfer was very easy.

I can’t complain the place was clean. Staff was super friendly. The food was amazing.. whatever required in the restaurant they made it for us if it wasn’t there.

Met more than my requirements for business travel and overall was a very brief but enjoyable stay in the area. I would recommend the Hotel to travellers for all reasons.

There was nothing I did not like. It is a great Hotel, friendly service. The restaurant had an excellent choice of quality food. I will visit again when in Rajkot.

I was very impressed with the way in which the gentlemen working in the restaurant (I believe his name is Ranjeet) conducted himself. He helped me feel at ease and was also very hospitable with the guests I had invited for dinner over the days. The hotel manager was also very helpful in accommodating me when the hotel bookings were full. I enjoyed using the wellness centre and had some interesting conversations with the staff working there. Overall, the members of staff helped me feel at home in the hotel. I will highly recommend this hotel to friends and family and will continue to book there during my visits to India.