The staff is very courteous and helpful.Sara’s at reception fulfilled our request for a room with good view.Room service Housekeeping gave us very prompt response.Location Lawns Swimming pool were all superb.Shopping at Shanti was very good.We will be glad to recommend Taj Ganges to everyone

We did not like the exterior finish of the hotel building as it doesn’t match standards of Taj. Breakfast service was not structured properly.Staff kept taking orders from all tables and we had to wait and remind them. Improvement is needed in dosa chatni as the coconut used was tinned which was not good.The spread and food quality Kulhad masala tea were all good. Staff should focus on refills of food item and table cutlery and set up a system for prompt order delivery

I recently had the pleasure of staying at the Taj Varanasi, and it was an absolutely delightful experience. From the moment we arrived, the hospitality was exceptional. The staff truly go above and beyond to make your stay memorable. Special mention to Ashish and Nikita, who were incredible throughout our stay. Their service was impeccable and always delivered with a warm smile. The breakfast spread was fantastic, and Ashish ensured we had everything we needed. He even went out of his way to bring us a package as we were checking out—such thoughtfulness is rare and truly appreciated. The attention to detail, comfort, and care made our stay extraordinary. I highly recommend Taj Varanasi to anyone looking for a luxurious and welcoming experience. Kudos to the team for setting such high standards of hospitality!

Very comfortable room and the hotel was very clean. Thank you to Tanu, Muskan and Ashish for their excellent attention and service. Many thanks again to Tanu for sending a birthday cake to my friend - we were delightfully surprised by her thoughtfulness. The breakfast buffet was very good and catered to variety of palates. The entire hotel team was professional, welcoming, friendly and eager to make our stay enjoyable. They are great representatives of the Taj brand. The hotel is a well kept oasis of calm especially after a busy day of sightseeing. We thoroughly enjoyed our stay. Thank you very much, Taj Ganges!

Very nice property... location is great !! Very cooperative staff, good food and nice service!!! top notch hospitality..... Taj never disappoints. As we checked in late night We requested for late check out.. which they provided, Our return flight was very late around midnight, after site seeing they provided room for 2 hrs again for getting freshen up before airport departure. This helped me to get some rest as I was unwell, after knowing this served us coffee too, which helped me to feel better!!! So caring and helpful staff... especially We would like to thank Mr Asif, Jayant and Owais ... and chef Nishant for delicious and clean food !!! stay was wonderful and all staff including house keeping was cooperative. They made our 25 anniversary memorable

The hotel is nice, beds are especially good. We stayed only one night, coming direclty from the airport, it is a nice access to the hotel. The next day we went further into the city, so this hotel was the most convenient for one night. We especially liked the comfortable and clean beds. Breakfast and dinner was nice too. Fresh flowers in the lobby. The lady in the reception helped us with transport and moving to another hotel the next day, she was very helpful. 2 things though: I asked for morning yoga and they said they don't have it. Also, for the morning coffee they only have a cow milk, not any other option like soya or almond milk.

coffee without milk as I can't have cow milk. no yoga classes in the morning. they send me an email later with apology, saying they do have yoga classes at 7am.

Perfectly located near the railway station. Cabs are easily available for any local commute. This is a huge Taj property. I loved roaming around in the vast grounds. The swimming pool area is clean and it was very refreshing. The rooms came with a great view of the garden. Air-conditioning was efficient and not at all noisy. The beds were comfortable and the mini bar was well stocked. I loved the tasty breakfast spread. Good variety and excellent in taste. The staff was really good too and was ready to serve with a smile. I specially appreciate Mr Jitendra, Ratan, Ankit and Chef Revant for making our dining experience wonderful. The Kashi Vishwanath temple is pretty close by from the hotel and we thoroughly enjoyed our stay.

There is absolutely nothing that could have been better. I wholeheartedly recommend this property to travelers who want to experience hassle free comfort.

I particularly appreciated the attentiveness of the hotel staff, especially the manager, who effectively and professionally resolved any minor setbacks. The room we were accommodated in stood out for its cleanliness, comfort, and tasteful decor, which is noteworthy given my frequent travels in India. While the hotel is a few kilometers from the city center, it's conveniently reachable by taxi within 20 to 25 minutes. Overall, my experience was highly satisfactory.

While the hotel excelled in many areas, the dining experience, particularly the dinner buffet and breakfast offerings, left room for improvement. Compared to similar establishments in India, the variety and breadth of the menu seemed somewhat limited, particularly noticeable at breakfast, where the selection did not quite meet the international standards expected at this level of hospitality. Although the quality of food was satisfactory, the limited assortment and the replenishment rate, especially by 9 PM, suggested a need for enhancement. Addressing this aspect could further elevate the overall guest experience.

The hotel is an oasis in the middle of the chaos of Varanasi. We stayed three nights in Varanasi, and not being able to change our return, we changed the last night to this hotel, the truth, it helped me a lot to relax, Varanasi is a tough city and you see strong scenes with animals and people, so this hotel gave us a lot of peace ... also, Praveen, was one of the staff that made my stay more pleasant, he offered me a relaxation for my feet with rose water. He was spectacular! If you are one of the people that when you travel, you like to have the best attention and rest, this hotel is the option.

The property is easily reached in Varanasi. It’s very clean, well maintained. The room was clean and comfortable for our stay of one night. There is a beautiful garden and you can see peacocks, beautiful trees, flowers and the atmosphere is serene.

I felt the room charges were steep. I understand it’s a 5-star property but I may consider another hotel next time. I think I was lucky that we visited twice during Covid and we got a fantastic deal that included breakfast, lunch and dinner at a lower price. Now the charges are more than double of what I paid two years ago with just breakfast.

this is an excellent hotel to stay when in varanasi. The hotel is very busy but the staff are very friendly and go over and above to make your stay memorable and comfortable. The on site restaurant serves excellent food - we really enjoyed our stay here and would highly recommend this hotel. i would like to thank Riki, owais,nishant and asif for their care and attention to us and also all the staff in the restaurant who were so friendly and caring.