The staff were on the whole great, the Fin restaurant was great , big shout out to Omkar and Sangresh. The tangerine bar was brilliant and again a big shout out to the staff there. On the whole staff were amazing, however the reception personnel need to improve . I asked for one of my rooms to be a twin room which they couldn't provide which never happened, also upon checkout I would emplore he staff to concentrate on the person in front of you , they try to serve multiple guests at the same time , thos caused an error upon checkout and I ended up paying for another guest extra costs- this got reversed straight away but led to me having to go through the process again and delayed my taxi ride to the airport. Please reception improve your focus on the customer as you are the face of the fabulous resort maybe a smile or two wouldn't go amiss. Maybe take the example of all your colleagues from the restaurants, soa, housekeeping and pool areas. I would have rated it a 10 but reception cost the point.

Reception personel let the side down need to focus on one client at a time and not multiple clients ar the sane tome which led to an error on my checkout bill

The entire property is great. Pool is super awesome. Breakfast spread is very good. It is a huge property and nicely spread out. This place is great for friends and families. Whether is it a quite escape to having pool side fun-music-n-drinks, they got it all. The pool is extra large and there is another quite pool too. There is an inhouse shack too by the beach. Staff is very friendly and service is super quick. The inhouse stores are also good. Those who wish to indulge in Casino, there is one right within the resort. Juberto from front desk, Stalin & Co from Blue Lagoon, Housekeeping - you guys make a great team

Food is a bit over priced especially the Day's Catch.

Everything was good from check-in process. The location, view, facilities was of top class. Would definitely recommend.

1)Awesome beach facing property with great facilities like big pool ,spa , restaurants 2) Lot of activities cricket football ,paintball, cycling ,etc 3)Great staff to pamper you

A good hotel with attentive staff, who could not have done more to make our stay comfortable one. The swimming pool was a good size. The food at breakfast and dinner was also of good quality.

The hotel looks a bit tired as well as the rooms. the room was adequate and suited our needs however for a 5 star hotel it was a but tired and dated. Taxi situation was strange, as when you ordered a taxi from an outside location or from the Goa Miles app, the driver where put off going to the hotel foyer due to intimidation by the local taxi drivers.

Very clean hotel! Even though it is so close to the water, still the corridors and everything is extremely clean and maintained. Smell is also quite pleasant and feels clean. The vibe is kind of rustic and "old money" vibes. Restaurant and staff are also great- caring and helpful. There is a private beach where you can go at night to just chill with your friends. And there is a guard all day+night for safety of the guests on the beach at night. Breakfast was good enough, though there could maybe be a few more options. But not complaining. The swimming pool is also quite nice and well built. There is a tiny waterfall which makes it v pretty.

Proximity to the beach, felt private, staff was friendly, garden and pool were great! There's also a Casino, spa, they have activities for kids. Overall very good experience.

For the price, would have like choice of cappuccino/espresso for breakfast, food options were the same between the two days. Room was not isolated well from outside or connected room. They were lots of mosquitoes we had to kill in the room, they were coming from a gap on the front entrance door.

Beautiful property, I liked the lawn and swimming pools and lazy river (gravity pool) and the direct access to the beach.

They arranged party with loud music just next to fine dine restaurant sake. That was very noisy and disturbing. Room was nothing extraordinary. It was very simple. Buffet breakfast was also similar to standard breakfast that we get in most of the hotels… nothing special.

Breakfast and the special dinner on 24th Dec.

1) Resort should clearly inform the customers that Casino is NOT part of them. 2) There was a mismatch between the terms and condition mentioned by Bookin.com while reserving the room vis-a-vis the Resorts policy regarding payment. While Booking.com mentioned that after the Day of Free cancellation, they will charge ONE NIGHT amount and the balance to be paid at the resort at the time of checking. But the resort charged full amount after that date . According to them this is their Policy !!! Apparently Booking.com did not present the correct picture to us.

The lawns in the property were expansive and our room was right next to them. The beach was right outside the property and it was very good.

Staff didn't seem to be at the professional level of a 5 star property. Food was average.

nice large swimming pool. pool front rooms direct access to pool food dinner and breakfast had lot of options and live counters were exciting

Access to beach was little difficult. we had to step into two large pit full of water. This discourage kids and where reluctant to go to beach. But ofcourse we dont hold zuri responsible for it.