Staring from reception area, capsule lift service, room size along with comfortable bed, nice bathroom along with all the room amenities, room service, pool, gym, restaurant and ending with the staffs... everything was excellent!!!! We had a smooth quick check-in as the room was already ready. We felt very glad to see that there was already a Welcome Letter for us in the room!! We did not expected this kind of service from a hotel in Vellore. We were there for treatment for 5 days and the hotel staffs made our stay so much comfortable and lavish that we want to visit again and recommend our friends & family. Last but not the least, the food in the in-house restaurant was just WOW !!! Starting from buffet breakfast, lunch and dinner...the menu spread and the selection along with the food quality and taste, we enjoyed it everyday. Each day, the cook presented several new items in buffet for those 5 days duration. Also the food was very healthy and yummy. We specifically thanked to the head chef before checking out for enriching our taste buds each day. Really a 5 star brand service !!!

There was nothing which we did not like.

It's an excellent hotel with a good location, extremely clean & comfortable . Upon arrival we were warmly welcomed by Ms Sukla, the friendly reception staff and her colleagues. They provided us with the exact kind of rooms we asked for. Would definately recommend this hotel to everybody! It's a true sample of excellent hospitality. Best was that my father had lost his wallet and was quite worried but fortunately Ms. Sukla found it and returned it to us. Thank you again Ms. Sukla for going just that little extra step for the guests! And your kindness has left a great feeling in our heart for Tamilnadu.

Nada

Excellent hotel with excellent location, extremely clean & comfortable . The room was very pleasant, it was cozy and clean. Breakfast was excellent and incredibly varied. The hotel team has always been friendly, patient and helpful. On arrival we were warmly welcomed by the friendly reception staff Ms Shukla ,she gave us all the detailing about the hotel. Would definetely recommend this hotel to everybody! It's a true sample of excellent hospitality. Thank you Fortune Park Hotel.

Nothing as such except for the price, which is little expensive for a place like Vellore

* With just 7 kms from the nearest Railway station, the proximity is a huge Bonus * The Highlight of the Hotel is its Huge Lobby with Sky Scraper like Lift Towers * Have stayed in many high end 5 star hotels, but nothing can beat the Practicality of Fortune Vellore * Rooms are meticulously planned, meeting every requirement for the guest to feel just at home * Bathroom is also very well planned and there is no leakage from the shower doors which usually floods the entire floor. * The high light of the room is how effective is the Cooling. The Ac worked wonders in the room * The lighting, the mirrors, the sockets, the well stocked mini bar, It was a good Value for Money. * The Staff at the reception, and the dining, and also in room dining service was beyond Excellent. * In room dining was way beyond expectations. Each and every item was kept separate, and it was neatly presented * Breakfast Spread was Adequate and the taste was very Good. Especially the Filter coffee. * Apart from few ignorable niggles, I would rate my experience at Fortune Vellore as Out Standing.

* Hand towels should be provided in every room * Sometimes Breakfast tables are unavailable for all the guests and they have to wait. * I had experienced it last time as well, and its not improved this time as well, "House Files" Please consider this as priority * The lobby looks good when its totally illuminated, it was not illuminated this time and it's lost its charm * Air conditioning in the corridors, lobby, Dining area is not that adequate as we feel the heat hitting us and wanting to run back to the coziness of the rooms * Most of the TV channels are not working, which something needs to be looked into

We (couple) stayed here for 3D/2N .Location is closer to Katpadi railway station but it does not overlook the station. The check-in experience was good and the front desk staff communicate well. Room is good spacious and just right for a couple . The housekeeping staff are super responsive and so is the in room dining service. Clean room , comfy mattress, bed and amenities in the room are good. Restaurant is a hit for us. We loved how we felt in comfort and in a happy state of mind , after each meal at the restaurant. Staff are good and alert. Thanks to Sujatha, John and others who served and helped. Chef Ravi Karthik puts together a nice and really satisfying spread.We ended up having our bfast lunch and dinner at this restaurant for the duration of our stay. We would return and stay at this hotel for our future trips. Thanks to the restaurant and to the overall property mgmt staff for making this an enjoyable stay.

Confusion on the room booking , done via booking.com. it was jarring experience that booking.com has declined credit card payment. Getting to know about this from hotel staff is no a good idea. Expecting PPL to keep tabs on email on a day of travel is not a good plot by booking.com.

Cleanliness and courtesy of staff

The food variety , b/f as well as buffet lunch / dinner , is very minimal and appropriate . However the quality and taste can be better , especially lunch /dinner . It looks like the non vegetarian eaters have been the focus . Therefore the chef may be given this feedback to cater good variety to suit taste buds of vegetarian guests too ( Indian , continental and Italian cuisine )

The room was spacious. We were upgraded to club room. Bathroom itself was spacious and well designed. Room amenities were good. Toiletries supply was adequate. Staff were exceptionally friendly, helpful and polite. Adequate amount of bottled drinking water in room was a very practical and helpful touch.

However, the closet room next to the bath was very stuffy and smelt humid. Sometimes even smelling mouldy.

Facility is good

I have booked on booking.com, but after reaching hotel, they said, what i have booked on booking.com is not correct price and i have to pay extra to get the same facility. I have called one day before and validated the details, as i have faced similar issue before and i didn't want to go through similar experience. As i went with family(with kid), i don't have time to cancel and go to other hotel, so i ended up paying extra money .

The care, behaviour and support of the staff members in all sections of the hotel. I rarely found a staff member who was not pleased to help the guests at your hotel. This was our second visit and we well certainly be staying with you if we visit next.

I had to ask for tissues, and towels and it was not refilled when the room was cleaned daily. The towels needs to be a little more aired as their was an odor.

Breakfast buffet was amazing especially the Restaurant Manager Ms Mahalaxmi madam (Hope I got her name correct) was par excellence. She is an icing 🧁 on the cake for the hotel and is true asset in the long run.

I will wait in future to identify anything here to be disliked since every thing is beyond expectations compared to any other leading Hotel property in Vellore.