The 3 bedroom Catelya cottage was just nice for our family of 7. Very spacious, clean, and reasonably well furnished for a short stay. The hotel itself has a good swimming pool, tennis courts, and spacious open space that gives a really fresh air feeling. Breakfast was adequate. When the F&B manager knew that one of our family members had her birthday, they gave surprises by singing and providing free birthday cake. Nice touch indeed.

The 3 bedroom catelya cottage is on the second floor. For people with mobility problem, they need to take this into account. Everything was great and no complaint.

- Hotel facilities - Staff Friendliness - Breakfast and dinner ( in the room package ) - The view from our deluxe room ( mountain and garden area ) - The hotel is vast and quite open so the air feels so fresh

- The group activities in the early morning (Using megaphone and loudspeaker) at 6 AM were too noisy. - One of the two chairs on the room balcony was not in good shape. - It will be nice if there is a hand held shower

we had a very pleasant stay there. Excellent breakfast, extremely friendly and helpful staff, clean swimming pool, clean and good maintained room.

the smoke from the garbage burning was very annoying but I know that was beyond the hotel control.

The deluxe condo with three bedrooms was very spacious, clean, and comfortable. There was housekeeping every day, towels changed, bathroom cleaned, bed made, supplies refilled. Beautiful garden and pool. Altogether very relaxing.

Breakfast was very crowded, but understandable due to the peak holiday season.

Staff very friendly ,location and property so good with beautiful mountains view,pool and garden good ,but main problem WiFi signal no good even in room no WiFi , Bathroom little bit small , And hot water for shower not available, But staff very nice and friendly ,

Maintenance for WiFi and hot water need ,improve Really need good maintenance staff that they care about everything,

Very very nice cooperative and friendly staff ,staff treat guest like family member,front desk manager Mr Bryan is so polite and helpful person ,only problem about WiFi signal in room but hopefully they will solve this problem soon ,

The overall staff except that problem mentioned above, were very friendly. Breakfast was very good.

It was mentioned in their website that the check in at 14.00. So when I asked to have earlier check in and they refused , I can understand it. But as my niece's arrived earlier around 1 , and the just want to start the process of check in, they said my niece's had to wait at 14.00pm to register which is in my opinion a little bit too much. I used to check in earlier even though I have to wait for the room to be clean in the lobby but at least they , we have been checked in. And we booked apartment 2 floors . The ground floor , the floor was not so clean.

- The staffs are good and friendly

- The room a bit old and need a revamp - The toilet a bit dirty

Staff are friendly. ifyou took executive suite its a good room. lots of nature area.

breakfast is average for 4 star hotel, superior rooms are too old, cleanness is average. i will not recommend the superior rooms, need a lot of renovation for the rooms, and the pool area, no pool towel, pool changing rooms need renovations. Breakfast not so much variety and taste was average, nothing special. stay there for 3 days and get bored with the breakfast...

Location is good. Room size is good

Breakfast was finish at 9.00 and the crew did not fill it up. There was porridge left over and the crew just add more water to increase the volume but I makes very thin porridge. The restaurant crew allowed people to smoke/vaping in the non smoking area. The shower room was not proper. No door on the shower makes the bathroom very wet.