This was my second stay at Harris Hotel, and once again, I chose the suites. I noticed a significant improvement in the service, especially with the receptionist being very accommodating and attentive. The room was clean and sophisticated, adding to the overall comfort of my stay. The price was affordable, making it a great value for the quality provided. The location is very convenient, especially for those needing access to MKG. Special mention goes to the floor/room manager, Nailul. He was particularly attentive, catering to my needs with additional amenities and water. With this level of service, I will no doubt stay here again every time I visit Jakarta.

This is my go-to hotel stay for Jakarta for anything 1 week+, it's very good value for your money. The hotel is in an excellent location; attached to Kelapa Gading Mall and lots of shops, restaurants, and cafes all around the area. The in-house restaurant is 24hrs/day. The facilities are great, The staff are always awesome. The laundry service is same day and not expensive. And the rooms are big, comfortable, and clean. I recommend this hotel all the time to friends and family.

The staff didn't vacuum the carpet. They focus on the bed and everything else. We could see from the cookie crumbs my son left on the carpet.

I like the location as it is link to a mega mall where I can find many restaurants and shopping. The room is also clean and spacious plus the area is not very noisy so can have very good rest after a long day work.

The wifi could be better with auto reconnection functions rather than connecting every time when needed. The breakfast can also be improved with more variety. 1 week there, the selections become very limited. Plus, in-room slippers if can provide more comfy type will be better as the slipper size don't fit well hurts.

Bed, bathroom, room lighting etc were excellent! Clean, quiet and comfy. We had busy days but the night sleeps at Harris were always pleasant and relaxing. Also the location right next to Gading malls is just amazing. Never ran out of things to do/visit.

Hotel lift had quite a strong perfume..? Breakfast buffet ends at 10 which might be a bit early for some of the slow holidays people. Though they can just go to the mall restaurants after 10 which are plentiful.

I like the location where there is a mega mall connected from the lobby. You can find all types of food and also shops for kids to adults. Plus a cinema where I can grab a movie when I arrived on a weekend.

The breakfast choices can be better as the variety is pretty much the same in my one week stay. Maybe the hotel can offer some package with the malls for shopping.

I extended my stay from an original 3 nights at the hotel to 4 nights. This was a great stay for work. The room itself was modern, clean and spacious with good facilities such as fast WiFi, a powerful rain shower in the bathroom and a comfortable bed. Within the hotel there was a nice swimming pool and gym and best of all- the hotel is located in a vast shopping mall with a huge range of shops, restaurants and supermarkets. It served its purpose perfectly and I would recommend for those travelling to this area of Jakarta for either work

The key card I had needed to be replaced a couple of times which was a bit annoying but easily fixed by the attentive staff. I didn't find the breakfast to be amazing but again for the price you can't complain.

Room was super comfortable. The flooring is made up of wooden tiles so your feet don't get shock from the cold . They also provide a small bag of very essential amenities, which also includes a hair tie , which was really thoughtful. Staff , especially the ones at the front desk were helpful and friendly. Location was just next to a huge mall . Perfect! Breakfast was a very decent spread for the price you pay .

At night when I came back at about 12.30am , the hotel lobby looks quite dimmed and quiet . But that's not a major deal.

It was really nice-man that checked me in -think same gent who checked me out -could not have been more helpful ( sorry did not catch his name) -had 4 Indonesian friends with me -they all enjoyed it -rooms are new? and really clean -good size and comfortable -bedding really nice -attached to shopping mall-great Singaporean restaurant with Laksa just opposite Hotel lobby and great pork place also in shopping mall-Breakfast was really great -maybe they should seat you at a table -but we found one and food quality and variety really great -really fresh food and well cooked. Met Duty Manager ? on departure ( he introduced himself) -sorry did not catch his name -but nice guy. What is quite unusual maybe 1am/2am went to Reception as some of my friends had gone out and was wondering where they were -security guards at front door -spoke fluent English to me -and were nice people -overall a great stay .Must say staff there are special -everyone I came across from room cleaners ,to people at pool, to reception really nice people.

Nothing really -could bitch at not being seated at breakfast -but it was very busy and we found a nice table anyhow -and food was really good

Connected to a shopping mall, very convenient for business travellers to find food after a long day. The rooms are big and clean and the staff are always very friendly and welcoming.

I tried out the spa facility - whilst the massage was good, the music played was too loud and the massage bed was very uncomfortable. My hands became numb after some time despite adjusting my position.

Generally a good stay. The staff were friendly and helpful. In fact 5 stars to the team! the rooms were spacious and comfortable. Breakfast selection not too bad, got to try out some of the local food options.

Somehow my shower wasn’t quite working. On and off very hot on its own then turned cold then hot. Still wasn’t working the next day after I reported.