The convenient location at terminal 1. The room was nice and of good standard.

It was not that easy to get to the hotel at terminal 1 from terminal 4 where we landed. The airport crew told us we could take a shuttle bus, but all the shuttle buses were full. Finally we found out that the shuttle bus was actually mainly for the airport staff and that was why it was full. We tried to walk to the hotel but it was not possible. We ended up taking a overprized taxi to the hotel, which took 2 minutes. Felt very silly and unnecessary.

We stay in this hotel many times already, bed are comfortable, rooms always clean. Toiletteries in the bathroom complete. Food is fine and room service great. Breakfast served since really early morning and everything good.

This time no one pick us up, even was my request. My flight was delay, we supposed to arrive at 6pm but we arrived at 10 pm. I informed the hotel about that, but I never received an answer and no one was waiting for us, me and 2 kids. Once at the reception I ask for the morning transfer to the Terminal 1, that is include on the hotel price, they said "sorry, shuttle is full, you can call a taxi that will cost you around 200.000 IDR" I think that an airport hotel, big as this is, must be ready to prepare in case 2 shuttle. I'm an hotel owner too!

Great location directly into terminal 2. Nice staff and comfortable rooms with views on planes taking off and landing. Plenty of restaurants in the terminal so not a bad place to stay when you wait for a departure or when you arrive a bit jet lagged. Overall a good value for money.

Small stairs without elevators so you have to carry your luggage, although the staff always offer to do it for you. Airport hotel so naturally a bit loud in the morning when people catch their flight. Airport skytrain (=shuttle) is closed after 9pm so you have to take a shuttlebus to reach the hotel if you are not arriving in terminal 2.

Very easy to find as it's inside terminal 2. Very convenient for an early flight or late arrival. Drinks and food available. SkyTrain shuttle nearby takes you for no charge to other terminals and the train station (or bus when it's not running (train shuttle runs 6 am to 9 pm). Staff friendly. Breakfast has local and international choices. Bed is comfortable. Air-conditioning worked well.Bottles of water provided on arrival, which is good as you are advised not to even brush your teeth with the tap water. It's very quiet considering you are near the runway

Towels a bit small. The airport is a long way from the city, just to be aware

Friendly staff and good breakfast but beware of too much pepper in the foods they serve :) You can't reach the hotel on your own, you have to take a shuttle bus which seems to be always there but you have to agree with the staff on time etc because it's not on the parking lot waiting for you. If they know when you arrive and get a confirmation you need the shuttle, it will be there. So for me it was a challenge to arrive there because this shuttle situation was a bit unclear.

Shuttle bus has too be arranged in advance otherwise it won't be there, especially if you arrive at night.

Decent hotel, clean, comfortable, located in terminal 2, so practical for travellers to and from terminal 2. However, it takes 10-15 mins by shuttle to terminal 3, and shuttle goes every 1/2 hour, so not so handy for terminal 3 travellers; you would be better off to book d'primahotel Airport Jakarta Terminal 3 Wellness Center Hotel as this one is located immediately in terminal 3 departure area. Plus, staff coordinating shuttle is unreliable and laid back; they did not wait for us at arrival as agreed and confirmed by them.

Staff coordinating shuttle transfers. Breakfast was nothing special

The welcome is very pleasant, the staff helpful and friendly, and speak English very well. The room is spacious and well soundproofed, perhaps a little dated, but clean, with a view of the airstrip. As for the breakfast 10/10, very good, thank you. If next time I have my flight canceled at the last minute by the airline again, I will come back.

The welcome is very pleasant, the staff helpful and friendly, and speak English very well. The room is spacious and well soundproofed, perhaps a little dated, but clean, with a view of the airstrip. As for the breakfast 10/10, very good, thank you. If next time I have my flight canceled at the last minute by the airline again, I will come back.

It’s convenient being right at the airport. We were able to check in right after our morning landing. The price is right. We were able to shower then take a long nap before flying out at midnight. The king size bed was very comfortable. The staff were very nice and helpful with information about getting to the terminal we needed. We took the sky train there and were given a ride to the terminal by car. You can be picked up if you let them know beforehand. The hotel restaurant was very good and was not expensive. We missed the breakfast buffet because we left early.

The hotel occupies one floor in Terminal 2 and is very easy to find. The welcome is warm and the room was sumptuous for a one night stay before an early flight. Breakfast is from 3am (excellent!) and free transfers are booked to other terminals when you arrive. A quick dinner in the breakfast room was fine (no wine by the glass: just beer) and service was friendly. Views of planes: nice! Would very happily stay here again!

After entry through Reception steps the hotel is all on one level: it's a long corridor walk to room 70 (if that matters to you). The place was built without elevator/easy ramping to Reception and the next level up. You may need to ask for assistance on the side-ramped steps with baggage to Reception (it is offered beyond reception to the hotel room level).

a super convenient hotel when you have to catch a super early flight in T2 like us. Clean and no foul smell in the hotel.

they do not have escalator or elevator on the first steps ul to the escalator to the reception area and to go up to the room level. it was hard for us to haul our luggages without the help of the staff. smell of cigarette smoke in the common area passing the smoking room which is the only way to to to our room (2-48). They don’t do take away breakfast because their breakfast starts at 3am- but our stomaches weren’t able to eat at the wee hour. Hope this can change in the future or have a no breakfaat option.