We are party of 2 - myself 56 and my son 23 yo. We liked that the hotel is well-equipped for our 4 days 3 nights stay. It has the amenities we want. Location is excellent. We enjoyed the breakfast buffet. Staff are extremely helpful and nice. The massage chairs at the lobby are excellent!! We enjoyed them very much. I used the gym and found it ok. Water dispenser at the gym is excellent addition to the hotel - appreciate the GO GREEN movement!!. TV showed US open tennis - a nice surprise!

Bathroom floor at the shower place in room 205 is not good - water doesnt flow to the hole hence giving huge water pool in the bathroom, very dangerous. I have to ask towels to block the water from the shower place. It makes the showering experience not enjoyable at all. Luckily housekeeping staffs been very helpful to provide extra towels for the bathroom. The strong fragrance in the lobby close to the massage chair is also not to my liking. If only they can tone it down a bit, would have make our stay a perfect one!!.

gd location, look new hotel, i reached s early s 6am inda mor so i gt no choice but hv to wait...but d staff help me to chk in@12sharp d earliest d cn do 4me,tx to em🤗

shower rm could well maintain wi bter cleaning@ i rated 3* standard

Good breakfast, comfortable rooom, friendly staff qnd security

Wait for Omelette too long, room lightning too dim, not too comfortable for work

INTERNATIONAL STANDARD

ASKING FOR SHUTTLE SERVICE IN MY CHECK OUT JUST TO DROP US OFF TO BW LUXURY HOTEL (LESS DISTANCE THAN TO THE AIRPORT) BUT EVEN THE MANAGER CANT MANAGED THAT ... !!! (I WAS DROPPED OFF BY SHUTTLE TRANSPORT SERVICES FROM ASTON HOTEL TO THE SWISSBEL HOTEL)) I WAS STAYED 2 DAYS IN ASTON HOTEL BEFORE IN THE SWISS BELL HOTEL (ALSO 2 DAYS FROM APRIL 7 TO 9 2021) AND ANOTHER 2 DAYS IN BW LUXURY HOTEL ... !!! I'M SO DISAPPOINTED WITH THE DUTY MANAGER (APRIL 8) THAT COULD NOT ARRANGE JUST TO DROP US OFF NOT EVEN AS FAR AS TO THE AIRPORT ITS ONLY HALF OF THAT DISTANCE ... !!! "I NEVER WANT TO GO BACK TO SWISSBEL HOTEL IN JAMBI NO MORE" ... !!!

foods and beverages are so many variants...

time for late check out seem to short for prepare it..however all of it is good enough...

Location and the room

We book non smoking room and they provided us in non smoking floor but the smell of cigarette smoke is sharp when we enter the room. Slow response of staff, but finally they upgraded our room after we called hotel manager and sent us apologized cake. Need more sense of awarenesa of staff about their duty..

Elevator flash room card and automatic select level

Walkway not airconditioned

The hotel is nice

The swimming pool too small

The property is well maintained. The quality is good

Parking space is limited