Amazing location in the city centre, 10 minutes drive to shopping area and local restaurants nearby, cozy budget place, nice room and polite staffs. Reception who in charge in the night time seems didn't so much helpful and communicative, slow responded and ignoring my request. But the rest members were amazing. I requested an early check in and I was willing to pay an extra charge, he didn't give me the rooms. While was waiting for 2 hours, another reception gave me the room and told me the room was ready since earlier, same payment of an early check in but different service from reception.

Location and cleanliness of the room

Overall the staff were wonderful, only 1 staff when we had early check in at 6.30 am.. he said there was no non-smoking room available. But, there was a couple just check out in front of me, after i wait for 30 min and i asked him pls send the night duty to clean it, and he said the night duty in this hotel never ever clean the the room, but he will check he said. Then after we wait for 10 min the room was ready. This was my first experience that the hotel staff was not really helpful. Overall all the staff are helpful. I will be back with my family. Thank you.

awesome room very clean and spacious for us to put our bags and stuff. the room is exactly like the pictures. lovely and helpful staff. everyday we come back to our room clean and beds made. convenient location. right next to the zoo and bakery nearby. there is indomaret nearby. there is also a coffee stall and Indo mee stall at the lobby. yummy coffee. best budget hotel ever. would stay at pop again!! love it!

all good just that no World Cup channel….

Staff were helpful and kind. Bed was very comfortable. The hotel is in a good location, easy to reach everything you want to within 20 minutes or so.

There seems to be miscommunication between the reception staff and the catering staff, as our breakfast was brought an hour earlier than we asked on two days which wasn't ideal. There is very little soundproofing and so you can hear a lot in the corridor.

Clean, comfortable, good location. Approx 7 KMs from Chinatown and Arabic towns. 5min walk from zoo.

Sometimes could hear noise from corridor and other rooms. We were in a room by lift. Noise not overly intrusive though.

Excellent location, bang in the middle of Surabaya. The room was small, but clean. The washrooms were clean too with hot water, though there is no separation between bath and toilet. It features a restaurant where you can order in room service as well as a warung-style kopi shop downstairs.

The towels seemed a little old and worn out.

Nice staff, clean hotel.

Do not sleep on the 9th floor! There is a really annoying sound from an engine that revs up and down. The sound even vibrates the room. It must be okay at lower levels, the 9th is the top level.

Staff were lovely. Room was very clean and comfortable, a bit out of the centre but we were only staying one night before catching a flight

overall fine a little improve for the room maintenance and make sure is proper working special to Afi from Housekeeping really helpful when we’re arrived

I get what I need while staying here. All the standard services were all checked nicely for me and its place at the center of Surabaya giving me a perfect spot to go around. Its just too bad I couldn’t spend more time.

Its not the property, I just don’t get called when my gofood arrived earlier.