The staff were polite and professional. We realised that we lost our laptop on the first night. We were very panicky and unsure where we left it. They helped us to track down where it was by showing us photos of our bags during check in when they put them in our room. They also said to us that they'd asked the becak drivers leader if they saw a laptop bag just in case we left it during our becak journey and helped us contacting the train company. The manager also came to greet us and showed us the CCTV footage when we came to the hotel by becak, we then saw that we definitely left it either at the train station or on the train. Everyone was very helpful and took this matter in a professional manner. Laptop was found at the train station. We loved Melia hotel and would be back. The whole experience was very enjoyable because the staff were very exceptional. The playground was nice for our kids.

We upgraded our room to The Level, but we weren't told from the beginning that we'd still get our dinner package on top of the afternoon tea. At 9 PM we got a phone call that we hadn't eaten our dinner set... it'd be nice if we were informed beforehand.

It is a good place to stay while visiting Yogyakarta. The hotel provides spacious rooms with comfortable beds. The swimming pool is rather small however it is accessible until the evening and provides some refreshment after a busy day. Breakfast options are not too extensive, but the quality of the food is commendable. We have used spa services once, but it is rather hard to find a free slot there, as many guests are using it. The personnel is extremely polite and helpful. I believe we would stay there once again if traveling to Yogya. In the vicinity of the hotel is the main street with plenty of options to eat or go shopping (Malioboro).

The prices of drinks could be a little lower, however, they are probably proportional to the standard of the hotel. Overall, no complaints about the infrastructure of the hotel and services.

Calm hotel in the centre of a frenetic city. A very short walk to Marlboro Street (main shopping and restaurant area). Staff are very friendly and helpful. Pool area is fabulous - a real oasis with the restaurants and bars around it. Spa was great - had a fabulous massage. Prices are very reasonable. Paid about 20% of the price of our Singapore hotel to stay here.

Although there were a lot of staff it took a while for food and drink to arrive and a long time to clear tables. Mostly because, like a lot of places in Indonesia, billing is done on paper so not the most efficient. Try to ask for an inside room. Ours faced the street and there was a busker outside in the day - his repertoire of 3 songs soon lost its charm. 🙄

The room was very spacious even when an extra bed was put in the room though the plan of the room makes an extra bed tight to walk around. The breakfast was good and abundant. 24hr resto on site is a plus especially since we had a flight delay and arrived tired and hungry. Plenty of space where to store stuff

- bed linen were stained (changed bed sheets after the first night as they had a small, old blood stain) but the new bed sheets were stained just the same (not of old blood) - shower doesn't seal properly so the bathroom was full of water each time. - hotel located in front of a mosque, our room overlooked the mosque. Didn't bother us but a light sleeper would be bothered.

The Melia hotel has the perfect location in the middle of the city. It has a nice garden to relax in and spacious rooms. Facilities are good, some seem a bit old, e.g. the bathroom. We had the Level access on the top floor with additional services. Staff was very nice and helpful, food in the hotel was good, but we had better food in outside restaurants. Breakfast has many options, what could be improved is the quality of the coffee.

Be aware that Jogja tends to be one big traffic jam, thus, going anywhere can take a long time. That‘s not the fault of the hotel though. Our room was clean but not super clean. We found some hair on the floor in the bathroom and the shower looked quite old.

This Hotel is an outstanding gem- a green oasis in the Middle of bustling Malang and the Perfect Place to relax After all the Outdoor Activities the area has to offer. Everything is so Lovely Bali inspired designed. The Pool is amazing. The spa is amazing . But the best is: the staff !! Everyone was OUTSTANDING nice helpful and great . I traveled 64 countries and this was the best and friendliest Hotel staff I have ever met : Thank you all for your warm- hearted Care . Will never forget about you and the time at Tugu

Nothing. This is a 11 not a 10

Big selection of Breakfast Buffet, everything you need to get your adventure started in Jakarta, absolutely brilliant. For dinner we were dining at the Indonesian Restaurant and it was absolutely delicious, maybe not rice with every dish as an option but it is common in Indonesia and important for your daily activities. The bar was brilliant, and the staff everywhere super friendly and helpful! Special shoutout to the bartender with the Glasses wearing the suspenders, he was super super kind we had great conversations and he even would have given me a recipe for the traditional tea in Java and spices for it, but I was unfortunately falling ill the last night and felt sorry to not being able to say goodbye as I only seldom see such kindness of people like here in Indonesia. Please hotel greet him from my end and thank him for everything.

Absolutely loved everything! Nothing to complain about.

The garden with the pool and the eating areas was just fantastic. Relaxing and beautiful. A tropical haven from the hustle and bustle of the streets. The rooms were really spacious and comfortable! The staff were really friendly and smiley...and always ready to help!

For a five star hotel, the shower installations were very old and old fashioned and it didn't drain very quickly which meant overspill onto the bathroom floor. Also the toilet wasn't cleaned very well. The elaboration of the cocktails was under par (eg mojito).

This was like an oasis in a very busy city, all the restaurants looked on to the gardens and the pool. There was a good choice of food at the various restaurants and plenty of choice at breakfast to cover most tastes. The rooms were comfortable and also looked over the central gardens with a view of the city rooftops. The location was very good for visiting most of the sights in the city and major shopping areas. The train station was short taxi ride.

Smoking in the bar area, maybe the location of smoking areas should be a bit more separated

Service staff from every aspect was pleasant and welcoming. From reception, porters, breakfast at restaurant, poolside bar to the massage centre, every single staff made our week long stay a lovely one. in particular, a masseuse was off on 1st May PH but had to report back for work because of our request for her! We appreciate that. The blue pea and ginger drink at reception was a bonus ! everyday especially after our long walk we could have a simple drink Thank you everyone.

Nothing really.