Buffet Breakfast was exceptional with a wide range of cuisine for everyones taste buds and staff where excellent in this area. Suite Rooms where comfortable and staff eager to help with any problem.

Tour Company directly contracted by Hotel where skimming and scammed us twice, Hotel mildly addressed it and tried to write it off as a miss understanding lol , the fact that driver took us to his mates zoo and pocketed all of the extra entry fees and money instead of taking us to Tarzia , snake and butterfly Environmental habitat centres was disappointing then on the island Hopping adventure that was supposed to be a full day rather than 4.5 hrs, not having any functional snorkelling equipment without rat holes in it or fins was sad oh and bypassing completely one of the islands out of 3. No accountability and it would appear you have to be on to it all the time because if you Arnt corners will be cut as will your experience ..

Hotel surrounding is very well looked after and beautiful. It has a lot pools - 3 in total and 1 being adult pool (16 and above). It has good access to the beach and everything is well looked after. Gym has a lot of equipment so you can really have a good workout. Breakfast was also good, you can have breakfast in two restaurants (main building and closer to the beach and pools).

As one pool is adult pool it could be more quite (music was playing loud). As it seems there is no quite area in such a big hotel. Also main pool opens from 8am, adult pool from 10am, in my opinion it's very late. I usually wake up early and like to go for a swim before breakfast, but here it was not possible. Also, such a big hotel could have games room, so on a rainy days you have something to do inside. Gym working hours are very strange. It's closed from 12 till 16:00 (it was raining during our stay so I could have used gym during rainy time, but unfortunately it was closed). Spa prices are very high. We had massage on the beach and it was twice cheaper to what hotel offers.

Huge, modern, clean, friendly staff

Food quality is mediocre . Breakfast buffet is like 60-70% catered to Koreans. Dinner buffet wasn’t any better. The pork siomai i had tasted bad ( meat was not fresh). Some dishes were ok but overall not satisfied with the quality and my expectations were not met

The pools are amazing. There are 3 pools and a private beach. The location is great, it’s close to many restaurants and stores. The room is spacious and clean. The staffs are nice and helpful.

The breakfast can do better. There were way too many Korean food (the Korean are the majority guests) leave the rest of the guests with few options

it was clean, everyone was friendly and helpful. the view from our room was amazing. our favorite food and service was at Christina’s. The pool-side bar serves nice drinks but they need a little more consistency in blaming the drinks.

during our lunch at sea view the staff were not very attentive, there weren’t even many people to serve. the beach part wasn’t really good for swimming, it’s shallow and a lot of sea urchins and starfishes that you wouldn’t want to step on to.

Staff are very hospitable and the place looks better in person. So many swimming pools and each of them have bar. Kuya John Loyd and Kuya Clyde look after us really well on the pool beach bar. Reasonable cocktail drinks price Good buffet breakfast.

Their lobby is too crowded during check in/out. Lobby doesn’t have enough cooling system. Considering Philippines is very humid, surprisingly their lobby is not air-conditioned, It was open and with limited cooling fans which are not sufficient to make the lobby comfortable. Even staff members looks so sweaty on their face. And only 1 lift.

Facilities were great across all areas

Our room overlooked the pool (Level 2) which was lovely......BUT we were located near the breakfast area and the foot traffic was very noisy every day from before 6 am onwards which often disturbed our sleep

Resort offered outstanding services: amazing breakfast areas, a huge variety of local and international foods. They offer multiple restaurants/bars to eat. Food in general was always freshly made and of highest quality. staff is very friendly and attentive. Property is kept very clean. Beach was kept clean as well all the time, I loved the view and white sand.

In the sea breeze cafe restaurant it’s possible to eat a la card, next to buffet, but dining a la card is only possible until 5:30pm

amenities and facilities

the housekeeping staff who reported a broken glass which was inside a cabinet we never opened and when asked how it could’ve happened, they know exactly why the glass broke. it’s so disappointing that they they were the ones who opened the cabinet and yet they charged the broken glass to us and pathetic on the receptionist who didn’t even bother to listen to our side of the story

The location and the room we got with pool access was great.

The buffet. The breakfast was terrible unless you enjoy strictly meat and seafood. As a vegetarian/ vegan couple, you would expect at least a few options given its a 5 star resort and you’re lying a premium. We stayed at several 5 stars all over Thailand, Vietnam, Indonesia and Cambodia and were never met with such an underwhelming spread. Also, all of the premade foods that were under the heat lamps were cold. Ie. The eggs, pancakes, waffles and French toast. Fruit was over ripe, falling apart, borderline bad.