- the apartment was incredibly hygienic, the most hygienic airbnb/holiday apartment I have ever been in. There was even a small plastic bundle with a new dishwashing sponge, dish towel, dishwasher tap and laundry detergent. and I am gluten intolerant so I am very conscious about cross contamination in other kitchens but this kitchen was so clean and we could just wash everything we used before we used it to be sure. it was great! - it was nice to have a washing machine and dishwasher and iron and rain shower and big closet. we had everything we needed. You could stay there for weeks and have everything you needed - picking up the keys was easy - the neighborhood was really interesting

- I was sad that we couldn’t store our small but heavy backpacks at the Italianway service center in Stazione Centrale for 2 hours, but I get that they have a lot of apartments and it may be an insurance issue

lovely rooms clean and tidy

cupboards too high to reach dishes, needed some steps... would have liked some extra bin liners... could have put 2 bottles of shampoo, 2 bottles of conditioner and 2 bottles of body wash....

the property was so well prepared and clean! bathroom lovely and good size. there was a lovely washing pack ready to wash dishes . Amazing location and such lovely and welcoming costumer service. Would definitely visit again!

location was a bit difficult to find but costumer service was so helpful and good explaining and welcoming us to the property!

Very clean and comfortable apartment with a great location. Such a nice vibe of local neighborhood. The staff was very friendly and accommodating, even though of our unexpected delay they made sure not to miss anything.

Stayed was great. The checking in was done excellently by the apt manager, who accommodated it according to my needs!

Location and cleanliness. They provided a single use shampoo, soap etc

Many things didn't work e.g. shower was leaking and it was very small. I had to fill lots of forms in their website, it should have been handled by booking.com. They also wanted credit card. Keys pickup is in the central station which is far away from the apartment. The apartment looks much better, more spacious in the photos than in reality.

The floor was dirty. We also had no TV remote and they werent able to provide such a simple thing. The people in charge of fixing this were really bad at communicating and went there unannounced. After the visit they said they cant fix the missing remote problem. I had to buy my own TV remote(it was that simple to fix). Messy shower and gas leaks.

Not much realy sorry

Air conditioner is not enough to get warm. Apartment was so cold. How water sometimes dont work well. The area is far to duomo. After 12 o clock midnight hard to find public station so its not walkable to go there from city center. The window views are not good also. And some locals are told me its not super safely area . So ı dont recommend this airbnb. Even pillows was not good. And my bed was dirty.

checkin very difficult and stressful not confirm to the information you have to pick up the key at their office which is 20min wall from the flat.