For our goal to stay close to Terme Redi and Tettuccio Water Park the location was perfect. Everything around was safe and in walking distance. The rooms are decent size by European standard. A/C and Wi-Fi worked well. But the most impressive is the team. It’s a family-like atmosphere and staff goes above and beyond to make your stay problem-free and taken care of. They are kind and funny and easy-going.

It can get a little updating in the rooms, additional hooks in the bathrooms. For those staying for a few days breakfast is a decent conventional type, but for two weeks it’s a little boring. But everything was fresh. Proximity to school makes it noisy in the morning so I would recommend room facing backyard.

We had an amazing experience and just a short distance from home, for my son's birthday. From the moment we arrived, Filomena and the entire staff made us feel incredibly welcome. They checked in on us throughout our stay, ensuring everything was perfect. The hotel was spotless, the food was excellent, and the relaxing atmosphere made for a truly special celebration. We're so lucky to have this gem nearby and will definitely be returning! Keep up the good work! Grazie Mille!

no complaints

We travelled with a dog, Emi, and the staff Ilenia was great in taking good care of her at breakfast, bringing her water and ham, and providing us with a table outside near the pool. The location was great, near all the interesting sights. The bed was very comfortable and the room was very dark at night. It was nice to have a swimming pool and a warm water jet pool included in the price. The breakfast buffet was very good too.

The temperature of the air conditioner was hard to control. It was too cold and would not respond to our attempts to increase the temperature.

The breakfast was amazing, with plenty of choice. Filamena and Bernadetta were so lovely, helpful and friendly. The dream team. Filamena even leant me flip flops, so I could use the doa/pool area. Room was spacious and comfortable.

Our balcony view wasn't great, we had a tree in front of us. My facial massage wasn't relaxing as an electric device waa used on my face like a cheese grater feel and it was quite sore, although skin looked much better after.

Central location. 10 min walk from train/bus station. 10 mins from Tettuccio Terme which is definitely worth a visit. Funicular 5 mins on from that. Very helpful, friendly staff. Rooms and common areas spotlessly clean. Lovely pool and big spa jacuzzi. Air con and mini fridge in room a bonus.

No umbrellas around the pool area. Tea and coffee making facilities in the room would be a lovely addition.

Loved the location of hotel Staff were very friendly Rooms were clean and modern - we had a small balcony which was great for enjoying evening sun Pool area was clean and sunny - plenty beds Good choice at breakfast

Had to wear a swimming cap !! No towels at pool - had to pay extra if you didn’t use room towel Charge for water that’s in the room( wasn’t clear that this would be charged )

Very good breakfast. Lots of choice. Lovely friendly attentive staff. Couldn't do enough for you. Lovely gentleman who served us drinks around the pool. Very clean nice rooms. Lovely comfy bed. Very good shower in the room. Very reasonably priced bar.

Occasionally had to hunt around for a member of staff to serve you at the bar but didn't take too long.

Everything. Very nice and modern hotel. Italian elegance. The room (3rd floor) was recently renovated. Very comfortable bed. Excellent bathroom. Nice balcony with a view. Good swimming pool. Quite close to the city center.

Parking is not necessary to arrange as one can park around parking (200m from the hotel) for free.

The view from our balcony was great. The room was spacious with a lot of storage space. Great hotel for its value. The breakfast was decent. The room got cleaned every day.

The indoor pool is not included in the room cost at winter time (so read the fine print when you book the room). Also some of the staff were a bit unfriendly.

It’s in an amazing location, near theatres and the train station. Very clean facility, the breakfast is delicious with genuine Italian taste. All the staff are very polite and attentive to details. A special thank you to Antonio, the hotel night manager who was always polite and courteous with me, and Sara who went above and beyond to guide me and provide me with all the support to have a marvellous stay in the hotel and an unforgettable experience in Montecatini.

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