Amazing staff the front desk especially were professional and very friendly made us very comfortable and at ease I will return due to the customer service alone . The location was not the best but not bad either the overall experience was 5 stars the cleanliness was great and the size was perfect the hot tub was hot and offers to keep it open as long as we were in it ! The check out was the most pleasant again staff was so friendly and i enjoyed the conversation where usually I don’t I prefer basic cordial communication at most however the front desk was very kind and I felt comfortable and was able to have a short and pleasant conversation upon checking out ! As well as check in they were able to accommodate my special request and made the check in smooth and easy ! 5 diamond 5 star service for sure

The price I felt was too hight however I understand the high prices are the average room rate and I believe they offer price Match and will pay you the price difference if you find the room rate at or in a different site or platform with a loser cost for the same room on the same days

The room, the bed, a 1king size bed just for me, myself and I!!! The Luxe!!! 🤩 Although I did miss my kids and the giant big kid! 🤣.. the property itself was a little confusing.. felt tight! Reason why I chose the room. The room felt more spacious. 😂

It felt tight in the zigzag hallway. I hope that I’m wrong.

I was pleasantly surprised on how clean and well kept the hotel was. If we have to go back to San Fernando Valley we would stay here again, It was nice to have the bowling alley there for the kids, they had a great time.

The area was not so great but I knew that coming in. Also, the prices were a little high.

Great service, staff was outstanding, hotel was super clean, great pool to refresh, free ice and wifi, breakfast had good variety, overnight parking included, room had coffee, microwave and fridge.

The staff was Amazing and the room was exceptional in cleanliness. I will book every year I visit California. Best hotel staying in after 45 days of traveling.

Nothing

The BW property is Clean, safe, and professional. Front desk was fantastic - Welcoming, professional, and a positive warm greetings, The morning breakfast was Good, professional warm greetings.

None

Great hotel: very clean rooms, helpful staff, good breakfast. The location is also ideal if you're travelling by car (The Orange Metro Line station is rather close though!). Lovely amenities too!

Front desk associates were friendly and polite and made me feel welcome. Room was spacious. Amenities in bathroom were nice.

Hallway that I had to go down to get to my room from stairs/elevator smelled of pot. This continued for three days so it was obviously not being investigated nor dealt with in a non-smoking hotel. Odd stains on arm chair made me not want to sit on it.

Front desk associates were friendly and polite.

Neighborhood is very sketchy. I was worried about my vehicle out in the open in the parking lot with some of the people wandering around. Several of whom came into the lobby and bothered the desk associate.

Everything was excellent really enjoyed the stay everyone very nice

Wifi wasn’t to good but other than that we loved it