The front desk associate at the time of my check-in was super friendly and helpful. She was great! I believe her name was Tiara(?). She was a black woman, in the 30s age range. Overall, it was clean and comfortable. My only complaint would be that the day of my check out.

The housekeeping staff was very pushy. They knocked prior to check out time. I told them I would be out by 11. They came back again while I was in the shower and I think a few minutes after when I was double checking the room. It was annoying because that was a distraction and slowing me down. Only issue that I had.

The Most~ Breakfast. EMPLOYEE "O" (the Breakfast Supervisor) stands out 100%. He does his job with excellence. His task is not just the work of filling tummies!! **on that note, it is very apparent he has taken a food handling course. (His job, to ensure we don't get sick after because of poor food safety) ** He deals with sleepy grumpy People, answering questions and filling needs faithfully, most consistently, and with a gentle grace and patience. The two mornings we were there...December 16-17 2023 "O" quietly served us, quietly and with intent. He did this to all those eating there. It was like we meant the World to him. Intent~ "O" kept filling up the food right to the end....for all the late comers. His intent delivers the standards of Best Western. From all the staff we had met I will remember one face and one face only ~ "O" the gentle servant..... the Face of Best Western Bloomington, Minneapolis 2023! Congratulations Best Western, hiring "O" is so much beyond Diversity. His work effort, the standard of cleanliness, knowlng the importance of cleaning a table top vs. a seat, keeping separate cloths (my biggest pet pieve.) He worked to be a blessing to all. I don't know too many with the same "chutzpah", drive to excellence!! This young man encourages us to return again, by his ACTIONS! And, because our stay was close to the standards we expected, we will return. The Price was good, the Equipment good , value very good....as good as the ad promised. We both appreciated our stay~ 'O" took it to a new level.... That alone made all the difference. Post Note: the Employees we did encounter were "ok". There were no issues; however they did not come close to the Standards WE EXPERIENCED WITH "O". Daniel and Michelle Riedner. (204.999.0065) .

There were Employees more concerned in chit chatting together when in their presence, we were a huge inconvenience to their day. A HUGE Contrast to "O" in no way comparable. One staff member even rolled her eyes because I sought clarification for directions to a SPECIFIC STORE, SHE KNEW IT, AND HOW TO GET THERE, BUT I CALLED HER BACK FOR CLARIFICATION. I WAS WASTING HER TIME!😭😭 IT HURT The Spaghetti of roads, turns, off ramps were very overwhelming compared to where we live. An Employee with a degree of Empathy would do your Hotel Chain much better, encouraging repeate business.

Breakfast was decent but the man preparing and stocking breakfast seemed as though he didn't like his job didn't smile and told us the area was closed when there was clearly other people in there and we were preparing our stuff he started putting the chairs up and cleaning and we asked can we at least finish getting our stuff and he's yeah yeah but he was not the friendliest person or nicest.

Bathroom was very very small it was a very tight scrunch getting in there with a Lil one and I to use the potty. Parking was ok in day but night time you had to search for a open one or risk it and park in the back side that was a Lil dark and for some a Lil scary.

Breakfast was great! Nice to have a hot tub option in the pool area. The front desk staff was very helpful and professional. They provided extra shampoos/conditioners for us since we needed more for our crew. When I came down to collect the extra toiletries, I overheard the front desk staff telling someone on the phone that due to privacy reasons she could not share the room number of someone else at the hotel without that persons authorization and that this was a normal safety/privacy measure. I told her “good job!” When she hung up.

Wish I had known there was a hot tub in addition to the pool.

It was clean, bright, and quiet. Despite the hotel being fully booked, we barely heard any noise. All of the staff were incredibly kind and helpful. We were greeted on arrival, and then again each time we crossed paths with the staff. Even when we arrived back in the middle of the night the young man starting his night shift took the time to say hello and ask how we were. We ended up needing something vacuumed up, but housekeeping was gone for the day- so the manager came and did it personally. So above and beyond. The free breakfast is also really good! They have the usual oatmeal, waffles, bagels, but also hot food! Eggs, sausage, hash browns. Would absolutely recommend staying here!

The front desk was so patient and friendly. They was an outage in the credit process and was very patient and understanding to make it work. We will definitely come back and very family friendly. The beds were very comfortable.

I didn't enjoy the breakfast the waffle maker mix wasn't working. They isn't enough fruit. The eggs were great. I ate breakfast their only once. I ate elsewhere the following days.

Location and staff are nice, breakfast was nice and it was clean, quiet and comfortable. I lived that they had sitting areas in the lobby.

I tried to use the business center, but it did not have paper for a copy. Front desk was kind enough to make me a copy of a new business license that I needed. We requested cleaning and they did well, but had to ask for coffee and conditioner at the front desk. They did not have coffee in the lobby after I came back from work.

Close to the mall and the free breakfast.

The breakfast didn’t have too many options as for as the meats, juice and boiled eggs. Not happy being charged for the full amount when I checked out I was still charged. But I’m going to call the third party to see about that issue. Not blaming the hotel for this mix up.

Absolutely amazing staff! The young man that helped us during check in made our families entire stay exceptional. I will definitely be returning. Even his interactions with unpleasant and ungrateful guests was top of the line! I would definitely keep him in management!

Not much that I can think of!

I like that Denny’s was connected and we didn’t have to drive far to the Mall of America.

Sad to say but we all experience some racism during the stay but not with the staff but with other guest. A rude white man walked pass my adult daughter a rudely told her to go clean his room. Me and my son walked up to wait to get on the elevator and 3 white males . said “o no, we’re not getting on the elevator with these blacks”.