The staff were very friendly and helpful with things like lost room keys, sending luggage to the airport and so on. The rooms were a little small, but good and clean and with a nice presentation. Be careful about stepping up into the bathroom!

Getting 2 sets of new towels and bathrobes every day to each room, even if only one person was staying there. And everything was wrapped individually in plastic. They said they had reduced room size to help the environment, but there was no clear way to request fewer new towels and robes every day

The price was great, the room was very nice and it was in a great location. The staff were extremely helpful with everything and helped us with an extended stay and sending our luggage ahead to the airport.

Every day, new towels and robes were dropped off to each room. This was more than we needed. it would have been nice to have an option to say it was not necessary. In fact, we only had one person staying in each room, but each room got 2 sets of towels and robes each day. And they were all wrapped individually in plastic.

Clean and easy to check in and check out. I was in town for a conference. APA staff made my stay comfortable and smooth. I also made use of the public bath. It was nice, but surprisingly somewhat crowded, even up until midnight close.

I unfortunately had to stay in a smoking room because I booked late for the conference (my fault). But the smoking room was well ventilated and didn't make me or my clothes smell during the weekend or after leaving the hotel, which was very nice and a testament to the staff's attention to cleanliness.

-room has literally everything so i did not have to leavy my room and i was able to relax for the night -bed was so comfy -very big tv infront of bed -location was 15 mins walk from station so not bad - theres pizza delivery from dominos

-room was a bit too small for people who have big luggages but i was able to manage - bathtub was a little broken i think, when you fill the bathtub and drain it the water doesnt drain well at first and it wet the floor - i wish there were more varieties to watch on tv like more foreign movies or tv shows

Easy to check-in. Helpful staff. Plenty of amenities, and a comfy bed and pillows.

No cafes close by for a quick breakfast so need to walk almost to the station,about 15 minutes away. The set temperature in the rooms was too hot-- not personally controlled for temperature so I turned it off. Cannot open windows for air. Tight tiny room,but that is to be expected in Japan.

The room was comfortable, and the hotel was walkable from the station but also near the river area with lovely cherry trees. Very comfortable bed. Nice free hot spring and sauna.

All the surrounding buildings seem to be full of bars and I felt conspicuous as a single woman walking at night but it was pretty quiet. The room has only paper cups.

Conveniently located near good restaurants and bars. Bed was comfortable and shower had consistent hot water which was very important in the winter!

With the snowfall it was a little difficult to navigate the entering and exiting of the hotel as the driveway had sprinklers on the floor that were spraying pretty high, so my pants got a bit wet..

There is a good public bath, armchairs to relax, and the size of the room was just enough. It is not near the station, but not too far, so it was not a problem to walk there. Although the area is a bit noisy, the hotel is quiet, so we could rest with no issue. There are many services. The breakfast was good.

Its a little small for two people but still cozy. You are able to use the washing machine and dryer at the onsen floor (forgot which floor), quite convenient.

Small to place 2 big luggage

The bed was comfortable. I could set the ac/heat setting to my liking. The weather was not good one day, so I stayed indoors mostly in my room. I enjoyed some free movies, great internet connection, had a nice bath, had tea, etc. The view from my room was lovely!! It was city at the front and beautiful mountains at the back (see attached picture)

The breakfast was not bad, but I have a sensitive stomach, so it didn’t always agree with me. It was mostly Japanese style as well. I prefer more western. Coffee was delicious.