I love the dinner so much. The food is outstanding if compare with other ryokan. Dinner is perfect but breakfast is ok not as good as dinner. The room is big and comfortable. What I impress is they got 2 bathroom which is so rare in Japan.

I have ask for more water in the room but the staff said ill have to get more from the machine which there were already 2 bottles for free in the room. For me I think they should prepare water in a Jug for guests too i got this kind of service from other hotels.

We loved the kaiseki dinner and beautiful breakfast served here as part of the ryokan experience. The onsen here have a number of options both indoor and outdoor. Staff were helpful although not much English was spoken.

The new addition is a bit of a rabbit warren, so it was easy to get lost. It is a much bigger hotel than we expected when we booked a ryokan, although it does retain its Japanese character.

Really nice and relaxing place! Perfect location for exploring Unzen. The staff is very friendly and accommodating! The food was amazing, but there was too much food and my partner and I couldn't finish everything. They had a nice variety of onsens, both private and public.There is plenty of private parking for the hotel just around the corner (after making the first left). I can't speak Japanese, but the staff was very friendly and patient with us! We used Google translate to translate the menu and paperwork. Thank you so much to the friendly staff, I definitely want to stay here again!

Staff were so friendly and helpful, really helped make the stay special. Lady who waited at table for dinner was delightful and taught the proper way to eat the keiseki meal, which was the best we've enjoyed in Japan. Guy at front desk even came out to help load our luggage onto bus. Room was spacious and well equipped. Free juke box in the cafe!

Can't think of anything.

Great onsen resort for a relaxing stay. It offers everything you need. The baths are amazing. So are the rooms. Dinner and breakfast was amazing. A bit too much but amazing. Free parking is available. During over stay there was construction work going on, so we got free drinks, that was nice.

The layout is a bit hard to understand and it's quite easy to lose way on the way to the n hotspring. The hotel does a great job in using signs and explaining tough

Onsen was amazing, especially the panorama open-air bath. Water was of great quality. Dinner/breakfast were also great. The products were very fresh and the menu brought modernity in a traditional meal. Staff was very helpful. I liked the emphasis on recycling amenities, not wrapped in plastic as it is usually the case. Thank you!

Coffee for breakfast would be great !

Very helpful staff for arranging taxi to visit the cable car. Also with a birthday surprise for my mum

Nothing really, only if to pick, that would be the price

Location is good, food is delicious and there are 2 onsen pools for female and male. staff is helpful and hospitality

Very nicely furnished and gives good feeling that it is well taken care of

Nothing much I did not like - maybe just a bit pricey

location is good staffs are nice and helpful

we stay in the old building and the room is a little old