This hotel has the best service we have encountered in Japan. It is very friendly, warm, and thoughtful. When we arrived at the hotel, they prepared disinfectant wipes and hot tea for us. Moreover, every staff members are very friendly and thoughtful, giving us guidance and suggestions that were very in place. They even helped us carry our luggage when we left. The thoughtful service deserves full marks

But I think the hardware facilities of the hotel are average, such as the large temperature difference between morning and evening during the days we stayed, the window of the room we stayed in leaked air, and even though we slept on the ground with the air conditioning on at night, the bed closest to the window was still very cold, and we could feel the cold wind blowing on our faces

The staff were so friendly and helpful. They went out of their way to make us feel welcome. The facilities were amazing as well, beautiful, clean and rich in culture. The room was comfortable, the private onsen was free to use and really beautiful. The chef special dinner and breakfast was delicious, some of the best food we had while in Japan. Well done to this wonderful place, I would recommend it to anyone who is visiting Nara. Remember to have dinner there!

It was perfect.

Excellent location, spacious room. We got the room with the nice view to the pond. The traditional Japanese breakfast was very special experience. Our special thank you is to mrs. Ayako Kurokawa. She provided to us so kind treatment and she made us feel like a very special guests.

The hotel is a little bit tired and all public areas are full of dust and not so clean.

The staff here are absolutely amazing. So friendly, and try so hard to bridge the language barrier for foreign tourists. I lost my phone in the taxi on the way to the ryokan, and the staff went to the ends of the earth to help locate it. It’s also a stone’s throw from the major Nara tourists spots. Can’t recommend a stay here enough.

Everything was wonderful, nothing bad to say at all.

The global service was excellent from the reception, the people at breakfast etc.... We had a very good experience globally. The breakfast was very good. We recommend this place also for its location.

The indication on the private Onsen was not really clear if this is busy or not. We would recommend to have a more clearer indication on the door "busy or not".

The lady was so nice to greeting us. The traditional breakfast was so pretty. They didn't have a parking space but provided us a private parking lot and paid for us. The location was great for sightseeing on foot, we didn't have to drive.

The bathroom door was off the track so we had to lift it up to get it slide, but we made it work.

We couldn't eat there as my son is Celiac, however the staff were very interested in learning as much as possible so that they can cater for celiacs in the future! The location is amazing, the onsen was wonderful, and the staff were phenomenal: they could not do enough to help.

We absolutely loved this luxury ryokan in Nara. It was a perfect ending to our 2-week trip in Japan, especially after visiting the big cities prior to our stay at Sarusawaike Yoshida. The staff was so welcoming and helpful! We really enjoyed the private baths, the roof-top lounge, and the wonderful location of the hotel. Highly recommended!

Absolutely fantastic stay, loved everything. Staff were amazing, they went above and beyond to make us feel welcomed and cared for. Excellent location, close to deer park and shops. Awesome private baths available too. Would definitely stay here again.

Nothing, everything was great!

Location and service are fantastic. Rooms and public and private baths are great.

Wish the meals didn’t have to be reserved ahead of time. We got a message prior to arriving on whether we wanted to reserve dinner. It didn’t say breakfast had to be reserved as well.