This has been the absolute BEST hotel i’ve stayed at so far. The facilities are top-notch, room super clean and spacious and the view is just phenomenal. Though the hotel is not a ski in and ski out hotel, everything is very well connected. The vale is connected to the Rusutsu Resort which allows you to travel around without ever going outside and is also connected to the Westin Rusutsu via monorail within Rusutsu resort. The food is a bit pricy but there are convenience stores very very close by (just across the road from Rusutsu Resort) with really good food options if you’re looking for something affordable. The activities are also very well-connected and you need not travel very far from the vale to participate in them (you will need to make advance bookings in case they sell out on the day itself and pay for them). Also I don’t rly understand the hate for the service, it is very clear on the site with all the relevant check in information and the staff were extremely helpful and kind when we were stuck at the airport when our flight in was cancelled and we missed out bus to the hotel. They messaged me immediately with solutions to get to the resort and I really appreciated that.

NOTHING, everything was perfect - will definitely come back.

One of the best hotel I’ve ever stayed!! Gonna missed the experience so much!! 1.High level of interior design (LOVE the heated wooden floors) and excellent snow view. Apartment-like rooms are equipped with everything you need, from laundry to cooking 2.The free shuttle bus is super good - can take u to convenience store and wait for u if do a quick round - very much needed during winter time! 3.Bit of walking to a few restaurants & main ski areas, but it’s all in-hotel travel so durable! And love the ski in ski out & buffet breakfast! 4.Staff are nice and friendly

just Rusutsu Resort staff cannot really speak English and explain things well 😢 Also kinda scamming tourists for the coin locker for ¥1000 yen when they don’t have cash, where they can simply direct u to the currency change machine 10m away but they just wouldn’t :((

Perfect for ski-in/out at Rusutsu. Concierge service is excellent, they helped with restaurant recommendations/ bookings, transport to International ski school, rental, etc.... All the staff were friendly and helpful. 2 bedroom residence has everything you need and everything in the room was clean and well-maintained.

It's early in the season, so the concierge might not be updated on some information on the ski resort. For example, they couldn't confirm if the West mountain lift ticket office was open. Check in also took a while but its understandable, as the check-in staff has a lot to explain. But might be better if they left some introduction to another front desk staff who is not handling checkin or one of the concierge, to move things along faster.

Beautiful apartment with all the facilities you need. Very clean and comfortable. Great view. Connected to the onsen and Rustsu resort so you don't have to trek outside.

The breakfast buffet was average quality and closed at 9, which is a bit early. However, there were 4 options for breakfast - one Chinese, one Japanese, one bakery style/sandwich takeaway and the buffet. We didn't try the Chinese or Japanese only because I was with my young child and he wouldn't eat that for breakfast. The takeaway option was good but still a bit limited in options. Small downfall I would say.

The penthouse is new, very nice and spacious, suitable for large families or group. Each room has its own bathroom with hot water; toiletries, nice shampoo, shower gel and body lotion were also provided. Theres a well equipped kitchen, and a set of washer and dryer. It's a quiet area with nice view, we enjoyed it. It could've been a 10/10 stay if the outdoor balcony area was accessible.

Unfortunately during this season, the outdoor balcony was infested by large amount of stink bugs and we could not access to the balcony at all. We could not use the nice open air jacuzzi and BBQ pit during our stay, which was rather disappointing. Some stink bugs sneaked indoor and we had to get rid of them ourselves. Perhaps the management could take some preventive measures towards such bug infestation, and also mention such condition for this season on the listing page so people would be made aware before confirming the booking.

Stylish and top quality of the property, ski-in and ski-out, amazing large indoor and outdoor onsen pool, welcoming staffs, complementary breakfast at 5 restaurants to choose from. There is a nice spread of kitchen in the unit, with a small fridge, pots and pans, ready for any chef at heart who prefers to stay in for a snowy wintry night.

The reception area can be made more welcoming with morning coffee, cookies after ski, and a cozier rearrangement of lobby furnitures. There is limited restaurants to choose from for dinner on and off premise. Perpare to cook at the residence.

Apartment was spacious, comfortable, and well-appointed. The hotel is ski-in and just about ski-out, with only a short skate to lifts. The onsen is superb. Hotel staff were very helpful with van shuttle to restaurants etc.

The Rusutsu resort is huge with the main breakfast buffet restaurant a 5+ minute walk through the connected buildings. Restaurant bookings for dinner can be tricky - we managed fine having been there before, but the concierge desk will help if necessary.

The location was excellent as it was situated right at the bottom of the West Mount around Rusutsu Ski Resort. You can ski-in and ski-out quite easily to get to both West/East Mounts and Mt. Isola - though it is still a bit of a walk from the end of the ski-in trail to get to the Gondola. The Vale rooms are excellent condition, super clean and tidy, very modern and easy access. The rooms had Nespresso coffee machines which was great! However, we had to walk quite a bit to get to breakfast at the 'North Wing' of Rusutsu Resort every morning. There were no close by breakfast options downstairs.

Breakfast was a bit too far!

The room was lovely. Nice and modern

The walking distance to the restaurants was not expected. Not great Western options for breakfast The rabbit warren from the Vale to access the rest of the resort was hard. Hard to fix.

The room included a washing machine and laundry and fully furnished kitchen. It was beautiful and very useful. The onsen was amazing. The view is slightly blocked by some trees but I guess thats also meant to prevent people from seeing you as well.

It was a bit confusing to find the hotel. We got dropped off by the shuttle bus and thought it was part of rusutsu hotel (and it is) but you can't access it from inside the hotel without a keycard. Also no included loungewear. We did get some from reception in the end, but it would be nice for it to be included in the room.