I loved the room that faced the Unzen hot springs. It has also the private bath with windows that provide views of the hot springs. The room is huge too, though longish in style. Once you step in the door, 1st section is the traditional tatami seating area, 2nd section followed by the beds, and then the 3rd section is the sofa seating area. For half-board, had Western/French for first nights, and Japanese for 2nd night. Dinner quality is a 7 out of 10. Staff attentiveness and service level depends on the attending staff (varied standards). The beef steak I was served had very high fat content which dampened my dinner experience by a notch, but the hotel mgt did try and make good offering me options, thus I appreciate their sincere attempt to improve the experience.

It is a matter of luck if you have a relatively clear sky to see the hot springs... IF it is foggy then all views will be obscured.... if you stay two nights, this should ensure you get to enjoy the views nonetheless. The breakfast and dinner area can be improved for better or more romantic ambience.

The location was perfect right next to Unzen Jigoku and waking up to the view outside our hotel room was peaceful and prayerful. The private onsen in the room was heavenly and we took advantage of it sometimes multiple times a day. The meals (breakfast and dinner courses) were delicious and gave us a wide range of Japanese dishes. It was also nice to be able to walk down in our Japanese PJ's to relaxingly eat and gaze out the window on Unzen Jigoku. The service was very attentive. The rooms were very spacious.

Nothing! We only stayed two nights but I just wished we stayed one more day to be able to explore more the surrounding areas.

The Hotel is well appointed and very classy in its own way. The staff are extremely helpful and friendly and there is always service with a smile. It has the charm of a Japanese hotel but they have also added the uniqueness of European influences in that area. The dining area is classy and a combination of both Japanese and European culture including the food served.

Very little to dislike. They even have complimentary after dinner drinks area and snacks.

Everything! This was the best experience we’ve had on our trip and, while costly, it was worth every cent. Everything was just perfect, the location, the intricate delicious meals, the luxurious vila, the rooftop terrace enjoying the complementary drinks overlooking the famous Unzen “Hell”… But the best was the kindness of the staff. Their genuine efforts and enthusiasm to do everything they can to make our stay memorable was really touching - a special thank you to each one of them! We warmly recommend this hotel and hope to be back soon!

Everything was great!

Superb room with Onsen. Wonderful, kind and welcoming service. Complimentary bar and drinks in the evening (on the rooftop!) were a total bonus. Would stay again!

The odour of the volcanic spring was noticeable and quite strong. This had nothing to do with the hotel (which was superb) but something to note if you are sensitive to it. The hotel rooms themselves were perfect and not odorous at all.

The room included drinks at the rooftop and at the bar lounge. Also, the room was big and the bath was amazing. The hotel was right in front of the Unzen hot springs so we could walk around and look at where the martyrs were killed.

If you didn't have a car, the taxi was extremely expensive for a short trip to the ropeway (9,000 yen). We hiked up and let the driver wait for us during that hour.

The dinner was fabulous. We stayed three nights in a suite. We had Western dinner, 7+ courses, the first night, Japanese kaiseki the second night, and combination of the two the third night. The chef who cooked for us all three nights really did a wonderful job! Of course, the service was exceptional, and the suite exceeded our expectation.

We liked everything about Unzen Kyushu Hotel.

We loved the white glove service - from the time we pulled into the parking lot to the time we left. We were well looked after. The views from the room was spectacular, and the bath in the suite was amazing. We were served a 9 course dinner in their dining room and the service was again excellent.

I wished they had additional onsen on their premises. But the only hot spring I could soak in was inside my room. Not a real complaint though.

The staff assisted me to have the same room despite my bookings were made for 2 consecutive separate dates (pending final itinerary)

Somewhat expensive.

Excellent view from room even better than photo. The room setting is relaxing. Dinner was amazing. Staff is nice.