The staff were very friendly upon arrival and for the duration of our stay. The room was very well equipped with all amenities you could think of. Balcony was a bonus! The bed was extremely comfortable, and the aircon was on point. Cantonese restaurant was good, although a few dishes were forgotten about, but the male waiter was very young and apologised for his mistake. Food was tasty and decent portions, although a little pricey.

It was a very pleasant stay at this hotel. Staffs are super helpful and friendly. The facilities are great too. Unfortunately, i didnt have enough time to enjoy it. I would like to give special thanks to Mr Hao who has been very patient in assisting me on arranging my transportation and also gave suggestions that really made my stay in Tainan a wonderful one.

Bed is huge! We upgraded by paying abit more. So the room was super big and with sea and river view.

Limited shuttle service to high speed rail station. The hotel should have catered for more services instead of only 1 daily service and couldn’t even book any seat 3 days in advance. Toiletries should be of better quality as current ones are made in China.

The best front desk staff at any Taiwanese hotel I’ve ever stayed in. All the reception staff tried to be friendly, welcoming and genuinely engaging. Excellent breakfast. Lots of variety. Comfortable room Big bath Good view A place that got some small details right that many others in Taiwan miss - e.g. in room coffee was good, iron and ironing board provided, bath robes, good toiletries, multiple staff went out of their way to recommend something or make a suggestion that was helpful. I love some hotels in Taiwan, but staff are never this genuinely friendly. Especially, towards non-Taiwanese. This hotel must have excellent training and recruitment in place.

some of the plates and bowls in the self service breakfast buffet were not spotlessly clean - small stains Encountered three members of staff that had more of a standard attitude - all older - not a negative as they weren’t particularly rude just not as amazing as other staff. We had a car. Without a vehicle this location would be tough - but that’s Tainan as a whole really. TV doesn’t have children’s channels. If it connected to my own streaming channels then that would’ve worked for me.

The overall experience was satisfactory. The environment was peaceful and calm. However, we feel that the in-hotel buffet could be improved.

It is not easy to find street food as one needs to walk some distance. Perhaps that's why the area is quiet and peaceful. The bikes are old and need maintenance.

-The room layout was great. -Rooms were very quiet, tidy, comfortable and clean. -Swimming pool and gym were ample and modern. -Customer service was super, especially the morning concierge man, who went above and beyond to help with a translation issue! -Breakfast selection was good, particularly the pork gua bao, yum!! -Parking and check in were easy enough.

-Even though the selection was good for the buffet, the evening meal wasn’t overly impressive. -Location for exploring Tainan city wasn’t great, a car was helpful.

Big and comfortable room

Drink in fridge will not be replenish. They have 2 trays of fried egg at the breakfast but sunning side up was not available.

Overall, I had a great experience. The room was wonderful, clean, and perfect to gateway. Chief concierge Mr.Chen was incredibly helpful and kind. He showed care for us.

Rental bicycle was little bit old. I found a dirt at the out side of bathroom sink when I entered into the room after checked in.

The view is absolutely nice in Tainan. You could have a whole view on the national wetland park there. Its view could be the best and set as the landmark.

No, every thing is fine there

Very good service provided by the staffs. Room is spacious and clean. Awesome view from room and balcony.

Location maybe out of the way. But walking distance to Anping district. Uber and cab available.