The whole hotel was super clean, the staff were very friendly and the food was excellent.

The bathroom was a little tired. Also, like every other hotel, the default is for extremely soft, uncomfortable pillows.

Solid hotel, stayed here last time in 2018 and the hotel is still great. The "old" rooms are now slightly dated, but perfectly OK, clean and comfortable, and we had a note in the room that an "intensive renovation program of rooms" is under way. The beds are comfortable and the rooms have a very good size, especially for Japanese/Tokyo standards. The rooms (I guess all?) have a Nespresso coffee machine. The location is really convenient, there is usually no shortage of taxis (exception: New Years eve and New Years day as well as probably other holidays, but that is to be expected) and the Ginza Line metro Station Tameike-Sanno (No. G-06) is right outside the hotel. The Ginza line is one of the most important Metro lines (and probably the only one you really need as tourist) as it goes to Shibuya or Ginza as well as to Shimbashi and all the way to Asakusa, with many interchange options in between. Around the hotel you have various convenience stores (2 family marts, 1 Natural Lawson, 1 "normal" Lawson a bit further and 1 24h small supermarket) in walking distance (2-5 mins) as well as a dutour coffee place right next to the hotel. The staff, especially front desk and concierge, speaks very good English. As we had some issues (not related to the hotel) we needed the concierge frequently and the personnel there was always very helpful, professional and went out of their way to assist us. We also had some interactions with the bell captain for taxis etc. and they were also helpful and especially the younger personnel spoke good English. The hotel restaurants during our stay were fully geared towards New Year with special menus but we did not try them. In the room we found he information that on 31.12. evening you can order the noodle dish "toshi koshi soba", which are believed to bring good luck for the new year, for a reasonable price to your room. The noodles were good and came with a tasty broth and some nice tempura.

Layout of the hotel. Room size, room cleanliness, loved the professionalism and diversity of the staff, and the view from the room was nice.

1)Room temperature was too warm despite changing rooms. 2)Lack of common area seating for size of hotel (I expected a lot).

The conference that I need to attend was at this hotel, so it made sense to stay here, as it only takes a couple of minutes to go to my room during breaks. It is next to Tameike Sanno station, and it's a few stops to Tokyo Station, Ginza, Fish market. And there are always a few taxis downstairs waiting. You can book the airport bus to pick you up from the hotel to go to the airport, as long as your travel times are within the hotel bus operating hours. Staff extremely helpful. This is one of the more expensive hotels, but for work related travels (tax deductible), not a issue. For privately self funded trips, I probably will choose a cheaper hotel though.

I wish this hotel was closer to Tokyo station because we had to get a Taxi to meet up with Klook Tour groups very early in the mornings. To get to Tokyo station, it's a bit of a walk through all the platforms in Tameike Sanno station, and the signs were a bit confusing, so I go lost the first day.

Stayed for 4 nights in early Jan 2025. We had one of the new suites so all four of us (4yo and 2yo children) could stay in the same room and still have space to walk around, the room was really comfortable and in a quiet corner of the floor. The breakfast served in the club lounge was excellent, we ordered room service on the night we arrived and we also dined in the lobby lounge on the day we checked out and the food options from the restaurants that were served there ala carte were also great! I think the restaurants and food in general at this hotel are all amazing.

As our suite was not on the club floors, husband wished we didn't have to change lifts to get up to the lounge but that's just cause one of our child has mild ASD and it irritated him a little in the beginning that we were heading up instead of down. He got used to the routine though so its alright in the end.

Excellent location with easy access to the trains. Breakfast buffet was very good. Staff were very helpful in organising extra transfers etc.

the lounge facility for families was excellent to have brekky there and afternoon/evening drinks were the icing on the cake, really would love to have stayed longer to enjoy that service

the sofa bed was for one person, could have been bigger. The room did fit two adults and two kids but this was with one adult and two children comfortably on the king bed, and the other adult on the single sofa bed. With 4 suitcases there wasn't enough room to spread out. However, it is Japan and the other services the hotel provides more than make up for the snug room.

The staff makes the difference. Great team - highly cooperative, speed of delivery is too good. The location is good and close to all relevant business districts. I will certainly stay here during my next trip to Tokyo. Thanks ANA Intercontinental Team !

Nothing specific ! Rooms are small, though that seems to be common in Tokyo. If possible, please add 1-2 more Indian dishes in your room service menu.

We were upgraded to a suite due to a longer wait for the room. The breakfast buffet was great and the location perfect. Staff very helpful.

A reason we chose the ANA was for the pool, it’s not included in the room cost and a couple of hours in the pool for the kids was quite expensive.

Good Room amenities Very good service from staff including luggage porter, front desk, room service, & concierge Staff honored my special requests beyond my expectations Good location: near the station, convenient store & pharmacy are within close distance

Couldn't find a table to dine in the hotel restaurant because it was fully booked. Ended up ordering room service.