We liked the location. Super close to the beach and in walking distance to everything. We were appreciative of them letting us check in early. Also liked the refillable water stations throughout the hotel

I didnt like that we had to fuss to get our room cleaned. And when we called, they told us that it had been cleaned the day before, which it hadnt. Also, when we first checked in, there was a qtip on the floor. Which made us question how clean the room actually was

Location of hotel is really nice , you can access many places without having a problem. The view is also amazing. Very clean.

The only problem was a swimming pool. The pool drain was kinda bad, so there was a problem that no one removed the water from the paths that were located next to the pool, which is really dangerous. That’s why, unfortunately, my wife slipped and sprained the leg. In that case hotel did not provide any assistance or compensation.

Our room had a 180° view of Diamond Head and all of Waikiki beach - amazing. Staff were professional and we were lucky to get an early check-in. The room was large, clean and the king bed was really comfortable and soft. The Tiki Bar down on level three was fun - good live music!

Yes this hotel and its room facilities are quite dated, but we don’t mind that at all. We chose it for the full ocean front view - which was incredible.

Absolute perfect location across the road from the beach, with unobstructed views. Great to sit on the lanai and watch the ocean. The Waikiki Trolley also stops directly outside the hotel. Bed was very comfy too.

The staff were fantastic. Front desk staff were so helpful - didn't give the impression that they'd heard our questions a million times before, and helped us with some internet research we needed. Shout-out to Cody, assistant manager of customer service; an interesting, personable, and outgoing young man. We loved our room, the pool, the balcony, and our view of the ocean.

The location of the hotel is phenomenal, only 20 meters away from the Waikiki sandy beach. Upgrade to beachfront was absolutely worth it.

The hotel equipment has seen better days. Some of the outlets in the room do not work, windows are not tight so on windy days some air gusts do get inside and doves are annoying while chilling on the lanai.

We stayed here prior to it being the Twin Fin and knew it was an excellent location. Twin Fin was very clean. The staff was friendly and responsive. We had a full ocean view lanai and it was perfect for relaxing.

Our only issue was the smoking in the room next to us. The Twin Fin is a non smoking property which is a big reason we like it. Our neighbors were smoking on their lanai and made it uncomfortable for us to sit out on ours. We ended up telling the hotel. They called the guests in the neighboring room and told them they couldn't smoke. So they did try, but it didn't stop the smoking. They just sat in their open door and smoked out of sight. If we left our room door open, we could smell it in our room.

Rooms all have doors that open so you can get fresh air in. Clean and tidy property. Pool is nice

Lift broke 3 of the 5 days we were there Not great when you are staying on the 14th floor!

I had an oceanfront room and I was there for 4 nights. The hotel is close to the beach, zoo, and some restaurants. The oceanfront view was amazing! It looked exactly how it does in the pictures. Room was clean and the staff was helpful.. The refillable water station was convenient as well. FYI... The room was soundproofed from neighbors. You can hear loud cars and motorcycles at any time... I expected this since it's the busiest area. This is minor and it didn't bother me, but I noticed them. There was cable service in the room and fridge+coffee machine. Bed was comfortable and the balcony area was nice.

Elevator system gets busy. Expect a crowd waiting to get into their room throughout the day.

We got upgraded at check-in from a beach view to a beachfront corner room with a balcony. It was well worth it! Btw, the lady at reception who checked us in was amazing! Very friendly and easy to talk to. I forgot her name but she deserves a raise! The room was bigger than most double rooms in the same area. Great water pressure and hot water in the bathroom all day. Beautiful view of the beachfront and city. And amazing sunsets! Overall great staff - friendly and helpful. Perfect location.

On the weekend we were there, there was a wedding taking place on one of the 20-something floor. Hotel guests were unable to use the lifts to get to their rooms because an obnoxious wedding organizer had taken over the ground-floor elevators letting only wedding guests in. Imagine coming back from a long day of sightseeing and swimming and then having to stand in your wet clothes, hungry and tired to get into a lift to go up to the room at the hotel you paid for! Yeah, ridiculous! Better planning needed to avoid things like this happening!