The staff so good all them no complaints out there way always taxis at night can be a wait a problem. I stayed at seda block it park was as good i stayed holiday in yours a far better hotel but be honest I had lot inhohsd meals tvefe with a guest sorry but you inform ears are third need better but rest of tbe hotel was grst

Taxis could be better at times not great. The information food not great really for tge standard of hotel like breakfast so good other good was great but in room pool same is okay not stand out holiday inn indoor so better but your hotel beats it every other way

Really classy accommodation for reasonable price, staff are very professional, rooftop pool with excellent views. But the best part for me is the breakfasts. So much choice it is incredible, including my favourite as an Englishman - bread and butter pudding. Well placed near Parkmall which has lots of good restaurants. Room really comfortable and comes with massive bed and shower temperature and pressure so good we didn't actually ever use full power.

The only small thing that becomes a burden is everytime you enter the hotel you have to put your bags through a scanner. I understand that is for our safety though. Also poolside/hotel food/drinks prices are a bit silly expensive, as is the case with all hotels of this class.

This hotel is a very comfortable place. You have the pool area, gym and business center in case you want to work/study. It’s easy to get to the airport and Mactan especially Shangri-La with nice beaches. The room is big, clean and I slept well. Internet works well.

The menu in the pool bar and sky bar can be improved with more non alcoholic options, sandwiches etc. It’s expensive to eat in the hotel. The pool are is small considering the fact 600 ppl stay in the hotel. A grab trip to Ayala mall business park and IT park is around 300 pesos for a single trip. So if you are in the malls everyday that will cost you some money.

Superb location - 20 min to airport. 15 min to seaport for island hopping. Staff are very friendly.

Rooms are a bit dated. Included Breakfast buffet, but food selection was average

Our stay in Bai hotel marked the end of our trip to Cebu .. And this hotel is exceptional per se. The front desk ,the staff .. they welcomed us with a smile .After check out , A staff helped us in arranging airport transfer ( Sir fred(?) and Jason) as we were desperate on hailing 2 taxis( we were a group of 7) . They were alert in whatever assistance they could provide. We were more than grateful. The rooms were well decorated and very clean , cozy and comfortable. The breakfast buffet offered lot to choose from . And the pool ! ... located at the 21st floor with pretty relax and chill areas and with the nicest view of Cebu! Too bad we didnt explore further coz we are too tired already . Next time maybe; Can't wait to go back!

There was an incident in the buffet area where there was a half naked man who has urinated in a corner of the breakfast area. I dont take it against the hotel but they could have blocked him from entering the crowded room and prevent such disgusting sight.

A luxurious blessing in disguise: I mistakenly took an old convention center to be the venue of a natcon, and booked a good hotel nearest it. Short story- venue was in a diff location, further inside the city center. Turned out that “mistake” will give us a luxurious respite, we didn’t think we needed. From the beddings 🥰, room😍 and amenities, buffet breakfast 😋 — all ⭐️⭐️⭐️⭐️⭐️ They were very patient to assist in my internet connection needS too! Their Executive Lounge was just perfectly conducive for meetings not only inperson but online! bai Hotel Cebu went above and beyond! Salamat kaayo! Highly recommended! ❤️

None, everything was superb!!

The breakfast and the hotel decor was nice & clean, The initial room had a bad odor and we requested a different room. Our request was honored. Also, It is my understanding that on your initial entry into your room at a three to five star hotel a staff person will escort you to your room along with your luggage and provide a brief introduction to the room pointing out the various amenities and qualities of said room. An opportunity for the hotel to feature their reason why their hotel is worthy of their status. An opportunity to "BRAG" about their hotel. This hotel provided none of these qualities of behavior in this regard. However after the initial failures , the following stay at this hotel was professional, exemplary, helpful, and all around wonderful. From the cleaning ladies/staff to the front desk, to the entire breakfast crew, the door men, to security. They were all exceptional. Using a baseball metaphor: "They knocked it out of the park". I would recommend this hotel to all of my acquaintances & friends. However not my enemies. This hotel is much too good for stupidity. Respectfully

See prior comment

Location, near to Mactan airport. Valet staff, very helpful with taxi assistance. Room size, good space and amenities are okay as well. Breakfast selection buffet style are good.

Room smell when we arrive like mold in the room. Requested air purifier but HK only offered room freshener. Lobby atmosphere, not sure if it was just us but we felt that lobby staff (bellboy, front desk) are more lean in to accommodate foreigners vs locals. When we arrive in our backpacking getup from moalboal, we didn’t feel welcome. No one offered to help with our bags, not match with their luxurious lobby. Any case, this city stay left a bad taste in our last leg from our Moalboal-Cebu Trip.

The room, the lobby, the facilities, even the staff were really like in a 5* hotel. The breakfast was very extensive and had something for everyone. western cuisine, waffles, Filipino breakfast, juice, desserts, salad, etc. You are always assigned a seat directly, which I personally really appreciate, the coffee is served at the table. Very attentive staff that makes you feel good about being a guest in this hotel.Actually the best hotel I've ever been in. We used room service once, which is also recommended.The rooftop lounge is also recommended, you have a beautiful view while sipping your cocktails.

Check out could be until 12 p.m. like in other hotels. We thought 11 a.m. was early, especially if the flight didn't start until the afternoon... but otherwise a top 4 * hotel with the best way to 5 *

the food is sumptuous and the vibe is nice. the staff are friendly and accommodating. Wished to stay longer, hope there are promos and discounts.

some outlets are low, hence not safe if you have a toddler. Also, the outlet on the table is prone to water spill that causes electricity accidents.