Excellent service from Staff at Amaya Food Gallery (Breakfast), right from the greet staff, to the waiters. Special shout out to 2 amazing staff at the egg station, the malay girl (Intern) who greeted me with a bright and cheerful good morning and ask how is my stay at Amari Hotel. And also the malay gentleman who cook my sunny side up, we chatted a bit and both are indeed warm, polite, cheerful and charasmatic, I reckon you could sign up the malay girl to work with you permanently, and please send my compliments to them, for their amazing energy and happy faces, to me they are the face of Amari. (Breakfast: Dec 1st, 2024). The concierge service as outstanding as well, polite and friendly and helpful.

If your hotel could practise some flexibility on the check in timing, I was willing to bear additional cost to check in earlier to my room but it wasn't allowed. And the front desk promised to call me once my room is available, however I did not received any calls at all. This happen twice during my stay.

Breakfast is awesome. By far, the best one we ever had compared to other hotels in Jb. Love the kids corner, pool and football game. Location is convenient and we feel safe. All staffs including security are all so friendly, greet you and always smile. Near to the malls, convenient stores, food place and Bazar Karat.

Some moldy part in the shower area. Soap and shampoo too small for me. Limited TV channels. Pool time is too short, in SG the pool is open till 10pm. Kids love the pool. Our door handle is abit hard to open. Only one room card is given so if you need to go anywhere, have to go together.

The breakfast was wholesome, value for money. The reception was colourful and grand given the festive season. Loves the pool and snooker and babyfoot table. Well thought out. What is missing is a kids playroom. The spa was the most beautiful place in the hotel. They used MURAD and that was a seller. Location was great.

The rooms on the executive floor lacks planning and has poor ergonomics. Toilets have limited hooks, soaps were in measly quantities. Tissue paper quality was basic. The furniture in the room was not in harmony with the overall theme of the hotel. The lounge should provide both tea and dinner hot meals, like most executive lounges, especially given the holiday season. The pool was ridiculously cold. You will need to block off the wind or install heated pools. I would come again if these issues were not present.

The property is incredibly convenient for those coming from JB Sentral. All it takes is a walk through two interconnected malls, and you’ll arrive at your destination with ease. The real highlight of our experience was the massage at Breeze SPA. A special thanks to Joyce, who worked wonders in releasing the stubborn knots in my back—a challenging task she handled effortlessly! And kudos to Wana for being so attentive and wonderful with my child, making the experience even more memorable.

The directions to reach the hotel from JB Sentral could have been clearer, and even within the mall where the property is located, the signage was quite lacking.

Breakfast was very good. Wide variety - Nasi Lemak, fried noodles, salads, assorted pastries, breads, fresh waffles/pancakes, live egg and noodle stations. Coffee in different choices, yoghurt, milk, juices, assorted fruits. Happy hours at the executive lounge was enjoyable. Variety of food was decent and tasted good. Assorted beverages like coke, sprite, bottled water and 4 to 5 choices of alcohol. Staff were friendly. Beds comfortable. Room is clean and comes with coffee capsules.

We could hear music/sounds from 21st floor.

I am happy that it is in a very good and convenient location, near Komtar and City Square and also the railway station. I did not come by rail but in the future I will to beat the traffic jam. All your front desk staff had a smile on their face and they were helpful and apologise profusely when something is not right.

One thing that pissed me was the tap at the wash basin. It seemed that the controls were not working, whether I turned it to hot or cold it always "burning hot" which hurt my knuckles. The water flow was also very small Hope this can be improved. However, I will still choose Amari for my next stay. :)

Alot of parking space Breakfast is good, similar to Renaissance. Warm staff. Wifi is good. Great iron. I will make this my getaway place when the price is right.

10myr per exit Tv channels are limited Parking from level 2 to 5, hotels level 6 onwards. Check in not at lobby but level 6. Enter carpark, take the white ticket,get your car parked at those levels then go up level 6 to check in.Pay for the ticket before u leave at level 6 before you go(everytime) If using touch and go, do the same validate and pay 10myr, if not have to pay different rate.

Our first time staying at this quite-new hotel where the location is unbeatable (any location within 10 mins’ walk from CIQ is good)! Check-in and out was fast and the size for a superior room is good enough even for a family of 3 (don’t need to upgrade to deluxe). Room & toilet are clean & very spacious, only small complaint was the aircon was full-blast even though I had changed it to 29 degrees! We snuggled inside the thick blanket also can feel the coldness 😂 This applies to the rest of the hotel including the lobby. I opted for just 1 day of breakfast but was given 2 days 👍 breakfast selection is of a 5-stars’ hotel standard, spoiled for choices!

Only shortfall was that the waitress cleared all my plates and cup when I haven’t finished eating. No, there weren’t a lot of people queuing to have breakfast on a mid-week Wednesday 😅

Accessible location to shopping centre and ktm. Excellent customer service. They went above and beyond and put our rooms next to each other, when we only request to be on the same floor. The hotel even prepared a slice of cake for our birthday man :D Really appreciate the hotel service that have made our stay there a wonderful experience.

Unable to adjust aircon temperature.

Friendly staff. They let us check in earlier than 3 pm. Nice layout of bathroom (although no bathtub), soft toothbrush. There are various choices for breakfast, it would be better if there were more options without seafood/ fish sauce/ dry fish (the coffee machine is sometimes out of order and giving too much lol).

The strong fragrance in the registration hall and the room. It would be better if I could choose a no-fragrance room. It is a bit inconvenient to squeeze out the shampoo/body wash and twist the bottle cap in the shower.