Really nice room. Most staff were friendly. There were more than enough amenities in the vicinity. Breakfast was great as well even though it wasn't a large variety, the nasi lemak is amazing. There was a microwave in the room! The rotary TV wall is very useful. Despite the setbacks, I'd still choose this hotel again :)

Housekeeping cleared away untouched food that I left in the room even when there was a clear indication of what i wanted to throw and what I wanted to keep. Alkaline water dispenser could barely dispense any water, it's slower than a pee flow. Sink in the toilet is clogged. There is not a single mirror in the room that is not tinted so wearing makeup is quite difficult. The iron is ancient so it barely heats up.

The front desk staffs were polite and helpful. Room is big and clean. Though came and 1 room wasn't ready, they politely inform and offered to send the room key to us when it's ready. The toilet bidet wasn't working, told front desk and got it fixed immediately. Thank you to the staffs for that day!

The manager wasn't polite & unapproachable. Called front desk due to missing room key after room cleaning, front desk offered to send up the key but didn't send up. Went to front desk next morning and manager said there is no such thing?!

The room was okay but the room we stayed was facing roof top no views. Berakfast and location was okay to me.

The beds should be king size in the room that we stayed.

Checking in and checking out processes was a breeze. The interconnecting room at level 22 has an ironing board and iron ready while the other room has a hair dryer on top of the ironing board and iron amenity. A plus for a family with hijabi women We love the pool and had a splashing good time. The breakfast had an awesome bread pudding and the food spread was good. Location by grab to Mid Valley was easy and getting a grab car was efficient. A walk to KSL Mall and Menara Pelangi is a short distance away around 10mins. It is also near Banafee Village.

We wish there were additional beds on standby for a family of 4 in the family deluxe room during a fully booked season. The blinds in the toilet are due for a change. We believe a frosted glass will suffice to replace the blinds instead.

Room was spacious, there is water dispenser in the room so it saved the trouble of boiling water. Bed and pillows were comfortable.

Room phone doesn't work, housekeeping was not prompt, toilet was not very clean and quite small. Location wise it's okay, have to grab everywhere.

Room 1201 & 1203 (Family Suites) cleanliness quite pleasant and huge combine rooms.

Family Suites Room 1201 & 1203 RM1,000/night stay. Unlike other hotels family suites which they provides us with at least welcome fruits basket, mineral water etc. TROVE JB-No towels provided upon check in at 3pm. There's a Nespresso coffee machine but without any coffee capsule. Warm empty mini fridge. Insufficient Nescafe and sugar sachet (only 2 sachets each), but no creamer and tea. Both rooms with a huge water dispenser but only have hot and room temperature water (No Cold). Hope the Hotel management look into this matters. Room service menu not appetizing at all (Should be more verities choices).

It was a great experience with one of the most comfortable rooms. I have not heard about the Trove brand before, so I was quite blown away with the facilities. The water cooler especially was super helpful. A constant water supply is important since we don't have water filters in most hotel toilets. The shower was amazing and the beds were super comfy. May family and I fully enjoyed our stay especially after such a long drive to and around JB.

Big spacious room.Value for money.

Facilities are abit dated. But its clean overall.

Been staying there a few times this year for a short stay but what puzzle me was the tourism tax. The first time I was charged when I paid in cash for the tax but no receipt given even when I asked for one. Just 2 days ago when I stayed there , I was again asked for the tax but I told the receptionist that I had already been charged and showed him him my receipt as I was paying thru Booking.com with my credit card. Then he told me that it’s ok as maybe the system didn’t showed it. It’s not much and if indeed we need to pay, then they should issue us with the tax invoice. Other then that, I loves to stay in the hotel for its location

We love everything! From the size of the room, the bathtub, the view, the breakfast. It was beyond our expectation. There's a cafe and convenience shop at the lobby, lots of cafes and eateries nearby. Easy to grab food there too. Wished we stayed longer. We will definitely come again in the future.

The check-in was long queue and a bit slow, should open more counters. We came at 3.20 and we only get our key card at 3.50pm. The swimming pool area was okay, the water just a little bit too cold for my baby. They placed the towel at the dining counter instead of the pool area. And a little roach was spotted at our bedside table (my husband killed it with his bare hands)