Our staywas enjoyable overall. The room was clean, the staff was friendly and the location was convenient for exploring the area.

When we find roaches in our room at nigh and this made the stay uncomfortable for both me and my partner as we felt uneasy the entire night. When we reported the issue, we only received an apology which felt dismissive considering the severity of the problem and such reputation of the resort. No effort was made to compensate or address the situation meaningfully.

Brand new, facilities are very modern and luxury Great location with beautiful beaches around the hotel Gym has very good equipment with beautiful view Staff was helpful and buggys never took too long to come to us.

Brand new can also be a downside, because staff still need training to match the hotel category. But staff was nevertheless very friendly. We waited 1 hour for room service, and the food was not meeting expectations. Breakfast was average, expected better from such a resort. Coffee was good. Although this issue was addressed promptly, we should not have to ask personnel to request parents with kids to leave the adults only pool.

Good facilities with stunning rooms. Service is nice and staff were mostly very helpful and friendly.

It doesn't fit the landscape very well - the island is such a lovely natural paradise, but the Marriot is just concrete. There are no nice walks around the hotel - you are always walking on concrete around the complex (designed to be traversed by buggy) or through construction sites to get to the other beaches. There is a serious mark-up on activities like diving and snorkelling. Teething issues around the hotel otherwise. Have been communicative but slow about returning the deposit held on my card

Outstanding Hotel with wonderful vibe, high-end resort with excellent level of cleanliness and organisation. Great-trained associated staff, that proactively helped the life easier. Spacious rooms, amazing beach with the great coral riff, when you can meet baby sharks. Hi level of hospitality from Diving Center as well. Catamaran sea trip for a snorkeling was extremely comfortable and impressive. Transfer on Marriot ship was very comfortable as well, worth to use against the 3rd party water taxi!

Everything about this resort feels luxurious and is so well arranged. The room was spacious, clean, quiet and the bed is very comfortable. There is a buggy service to bring you anywhere in the resort. There are three pools, each beautifully designed with ocean view. The food in both restaurants is really good, we especially liked the seafood specialty restaurant which had great (poolside) snacks too. Every single person of the staff is genuinely friendly and so helpful. We’ve only spent two nights here, but would’ve loved to stay longer as we had such a relaxing time. It’s more expensive than other accommodations on the Perhentian islands, but absolutely worth it.

The hotel is perfectly located on the west side of the island, sunset is very romantic and you can enjoy it from the pool! There are 3 swimming pools, restaurants and a dive center (unfortunately very expensive). The main beach is 15 minute walk from the hotel but all the area is very silent. The gym is spectacular, not big but in front of the ocean. Spa was perfect for my wife

The daily excursions are too expensive, about 10/20 times what you can find in the main beach. Yes, the boat is completely different but it has no sense to spend all those money. Staff is very cordial but still not so expert.

The island just screams calm and positive vibes. One of the best place, I’ve ever been. This was my first time visiting Pulau Perhentian however the resort staff contacted and guided me from the very beginning to have hassle free journey. Once we arrived to the resort, we were welcomed by the crew and Johan made sure our stay at the resort were comfortable and safe. One the best person, we’ve get to know. The staff at the resort are super friendly and very nice people. Ahmad who is pic to pool, accompanied me to the beach where it was surrounded by trees which made me feel a little bit anxious however he offered to come along to make sure I feel safe even though the walk was 5-10 minutes. We were treated like vvip and truly made us speechless to express our gratitude to them. Planning to go to the resort again next year during peak season to have more island views and activities.

-

I love the spacious and beautiful room. The bathroom and shower area was absolutely fantastic. I also like that the hotel has 3 huge swimming pools that caters for all. One for super big pool for all, a kids pool that is shallow for children to play in and finally a lap pool for those who would like to do some lap swimming. There is also a jacuzzi as well. I also like that the staff are all so friendly and nice.

The resort could have provided bath gel so that guests can soak in the beautiful bathtub in the room. The resort could have provided a bit more guidance on the facilities available in and around the resort eg. buggy service, the directions around the place, the booking requirements for dining area, the booking requirements for ferry ride etc.

Brand new hotel Buggies are a lot of fun View on the sea is great and private access to 2 beaches. Room are great, comfortable and safe

Housekeepers charming but not effective. Stayed 9 nights and had to call the reception almost everyday as always something missing : towels missing, room not cleaned up at 5pm, towels again ...etc Alocohol very expensive (40 rmb a beer .. are you serious??!) A serious lack of shade around the pools ... you just cannot protect you from the sun, way too many trees were cut, no shade remaining ... No proposal of excursion, snorkling or taxi boat. My best advise : 1st thing to learn is to go to long beach yourself by walk. From there you'll take taxi boat or book trips yourself. From a general matter : lack of communication around everything : island, trips, how to get there before the arrival, spa ...etc

The hospitality given by the team too amazing. I definitely miss Inani, Lina, Joanne most now. My boy keep asking for the kids club but I know he miss “kakak” more than anything. Thats not his 1st kids club too! You can stay in many amazing hotel & resort around the world but you can never get the same experience with Perhentian Marriott. You will miss them, you will talk about how amazing the team, their sincerity attending to you! Just the whole of them too amazing! Love from singapore and I am missing all of you every second! ❤️ thank you for accommodating my autistic son too!

The accessibility to the beach is not kids-baby friendly. Not for wheelchair bound.