Located southwest of Bukit Bintang's central area, this property is 10 minutes from popular spots like Jalan Alor Food Street, Art Street, Times Square, etc. There is a convenience store and a supermarket with an ATM next to the hotel building, and grabbing a taxi with the Grab app is never an issue. The bed was super comfortable and the pop interiors of this hotel are impressive. The hotel is super clean and the breakfast spread was just right. We arrived at 0200AM in the morning and did not have any problems thanks to the 24-hour reception. The checkout is also very fast and smooth. You cannot enter the hotel without your room key card after 2400, which is a good security measure.

Nothing to dislike here.

CitizenM is essentially an upmarket pod hotel with a really great shared space around the reception area. The rooms are tiny but well equipped and fully automated.

Size of rooms.

Located right in the center of Bukit Bintang. The staff is very friendly and helpful. The rooms have a good size. The interior is more in the business-standard style. There is the possibility to control lightning, A/C, TV, blinds remotely via an App on your mobile phone - which we found super nice. The hotel has a co-working concept which makes it ideal for digital nomads or people that still need to work a few hours.

Until our departure nobody told us, that there is a partnership with the hotel next door in order to use their pool. That would have been nice to know before :) Breakfast did not wow us. We only had it one time but it was pretty (boring) western standard.

The hotel surpassed the expectations. I've explored previous reviews and saw it has a good noise isolation and "night mode" - it is 100% true. No neighbor, street or other noises, I enjoyed my sleep on a good bed. Aircodininoing operating mode quite, all perfect. Room space was a bit small but absolutely fits the tourist need: Sleep, not to stay for a longer. Great breakfast with local and international food. We had a dine in one evening - all cool. Very friendly services, helped us ordering cheap taxi via the app and served brilliant on all other requests. Famous found street is just 200-300 meter far from the hotel.

The staff at this CitizenM is really nice. For example, they allowed us to check-in well ahead of time after seeing how exhausted we were when we showed up. The first room we were given had a strong smell so they gave us another room without any hesitation. The room itself was comfortable, we really liked the bed and it was quiet (facing inside court). However you can't open the window not the blinds as other rooms would see you. The breakfast had both vegetarian and non-veggie options. The food was always a bit cold but it didn't bother us too much. The hotel's location is perfect to explore Bukit Bintang. Did I say the staff was extraordinarily nice?

I can only think of 2 points: the room was a bit dated. You could see it was used (for example some rust in the shower). The breakfast food would be better if it were kept warmer

I think I got food poisoning from the hotel’s breakfast on the morning of Nov 16. Felt nauseated starting mid-morning that whole day and had diarrhea well into the second day.

My second stay at a citizenM hotel. Would definitely recommend. Comfortable room, friendly staff, good location close to everything.

Lovely welcome by friendly staff. The lobby is more like a lounge and the whole atmosphere is one of relaxed efficiency. Great decor compliments the meeting/breakout spaces and the coffee is excellent! Breakfast covers all tastes and is not complicated. Dinner menu is super simple. CitizenM in Bukit Bintang is ideally located for all the main attractions and only 6 mins walk to the nearest monorail station to take you straight in to KL central. The room is ultra modern, quiet and environmental control is done through the connected iPad. The bed is huge! Thoroughly recommended. Thank you Duncan and your brilliant team!

Nothing

Breakfast has very limited options and mostly it’s Asian breakfast type… it’s kind of hard to have dumplings for breakfast for some of us even though I understand the culture but would be nice to have more options. Last day before our checkout we went to have breakfast which normally starts at 6am and when we came there were only few options and the cook told us they need 15min to bring other food which is annoying if the breakfast starts at 6am than it should be ready in my opinion. The guy making coffee at breakfast was very rude and not customer oriented at all… comparing to the guys at check in.

Super comfortable bed, silent room, black out blind, super clean. Good location close to great places to eat in Bukit Bintang and Chinatown. Really friendly staff. Great place to begin our trip and rest really well following the flights and with the jet lag.

Only one small thing - we decided to have a beer at the happy hour which is advertised as between 5-9pm, when we got a 2nd beer we were charged a different price which I assume is the full price and she told me that it’s only the first beer that’s the happy hour price which was not made clear. I wouldn’t care but the full price for a bottle of beer was equivalent to over 6€ which is about 3x what we pay at home in Spain so just felt like a bit of a shock.