We really enjoyed our 4th stay at this hotel! It’s in a peaceful spot just outside the busy KL city centre, which we loved—close enough to the action but quiet enough to relax. Plus, it’s connected to the 1 Utama Shopping Centre, so shopping and grabbing a bite couldn’t be easier. The breakfast buffet was amazing! So many different cuisines to choose from, and everything was super fresh. Definitely one of the best hotel breakfasts we've had. Shout out to Sunny for his friendly service! The bar was a lot of fun in the evenings. There’s live entertainment, and it’s the perfect spot to sip on a cocktail, listen to some music, or even hit the dance floor. The concierge service was super helpful—they stored our luggage, which made things so much easier on check-in and check-out days.

The room package we did purchase offers complimentary daily dry-cleaning, which we appreciated. However, on one occasion, we had to wait two days for our items to be returned, which was inconsistent and a little bit of an inconvenience.

I paid to upgrade to a Suite which came with Peridot Lounge access. It was cheaper to do this at the hotel than online. Friendly staff at reception and in the Peridot lounge. Room was great, coffee machine, bottled water, shower was strong, bed very comfy. Lifts were quick and plentiful. Access to the 1Utama Mall was great. Peridot Lounge was good for working. Coffee was great. The cocktail hour with free cocktails or wine was nice, although service was quite slow and it always seemed to be over very quickly.

The food in Peridot Lounge was pretty poor overall. A mashup of items available in a buffet style. Egg station in the morning was exceptionally poor, very greasy fried eggs, Eggs Benedict (there was only 1 egg though) was overcooked. On Saturday of my stay there was a large event at the hotel and the whole area was jammed with cars, meaning getting into and out of the hotel and area in general was a nightmare. They need better traffic management for large events.

My recent stay at the hotel was nothing short of amazing. The room was clean and beautifully designed, providing a perfect blend of comfort and style. The location was ideal, making it convenient to shop and explore the surrounding area with the MRT which is just within walking distance. The breakfast spread was absolutely delightful, offering a wide variety of fresh, delicious options to start the day right. What truly stood out was the attention to detail in housekeeping. In the evening, the room was thoughtfully prepared for a restful night. The bed was neatly turned down, the curtains were drawn, and the room was arranged to create a calm and cozy ambiance. These small but meaningful touches made me feel genuinely cared for. I cannot recommend this hotel enough for its outstanding service, comfort, and attention to detail. I look forward to staying here again!

I genuinely have no suggestions for improvement as my stay was exceptional. Everything was thoughtfully managed, and I couldn't ask for more. Keep up the excellent work!

Seemess check-in Convenience as it is linked to the shopping mall, 1 Utama and the MRT station. As everything is under cover, it really doesn't matter whether it's rain or shine. There are many eateries in the mall and it offers a great variety of foods. Friendly and helpful staff. Everyone had a smile. There was a good spread for breakfast, from western to the local cuisine Breakfast starts at 6 am, which means it is very convenient if you have to check out early, Spacious room and bathroom, with a bath and a separate shower. Pool opens at 7 am. Well maintained. There is one for the kids too. They offer buffet lunches and it's half price for Seniors. It was great value considering the variety it offered. I would stay here again on my next trip!

There really isn't anything not to like. Pillows could be thinner

Great location. Connected to a mega shopping mall (One Utama - one of the biggest mall in Malaysia) Connected to public transportation (train) Superb hotel breakfast spread - one of the best in KL. Great room. Was given a family room - Junior suite connected to a twin bedded room. Very spacious and comfortable for the four of us. Not many hotels in KL give a guaranteed connecting room. Most will say subject to availability. And then when we arrived, will get a room - 2 to 3 doors away. But not One World Hotel. That to me is a big plus! There were a lot of staff around. All are polite and ready to help with a smile. Was also given Toys R Us vouchers - for the kids to spend at the Mall. We’ve stayed at this hotel a few times and all has been superb.

None

What can go wrong with One World? Absolutely nothing! I have been using OW since 7~8 years ago and they are fabulous - from the reception desk, housekeeping, concierge, restaurant staff, cleaners. I loved that Cinnamon Cafe has been beautifully renovated and improved. Like having a green/red deskcard to let staff know whether one has finished dining.

I only wish that their handheld shower could bend at the head/neck.. A small indulgence.

Room cozy, restaurant with variety of delicacies. Easy access to the shopping mall. The staff is very friendly.

I already booked a table for HiTea which is close to the food outlet which I checked one day earlier (30th Nov) with the staff name Khairul but was changed at the last minute to give priority to celebrities (Aleza Shadan). I feel annoyed when being informed that the location was changed. It is because we have senior citizens who walk all the way to the back, for the table & food. I'm wondering whether they give hefty tips to the F&B counter in order to get the table. With the delicious food & the friendliness of the waiters service, my tantrum just dissolve & cool down.😬

The restaurant - we had breakfast - was like no other place I have visited. Yes it is common in this part of the world to have different stations with different cuisines, but the sheer range of large, dedicated stations to different foods was amazing. I just wish we had had dinner there to experience more of the different foods. There is a large bar in the main area, which was also very nice. It appears to be a large conference type hotel, on the outskirts of KL, and it suited our purposes driving north from the airport for an overnight stay.

We ate at the Chinese restaurant which is part of the hotel complex, which was very good and delivered Chinese food, although they seemed to be missing what we would have considered staple ingredients on the night we visited, so several options on the menu were not available. This included some of the wines from the list.

Good location, easy access to One Utama shopping centre for food and getting Grab car around. Lobby & housekeeping staff were very friendly and helpful.

Took a long time to check in, there's no enough seating for other family members to sit down and wait while I do the check in. Even after the front desk girl have managed to check in for me, I was told I'm too early for check in and room were not ready (it was around 2pm at that time). However, I have to re-queue again later at around 3.30-4pm in order to find out my room number and get the key card. They definitely need to improve their front desk check in services. I understand it's peak season but at least those standing beside staff can come forward to help and speed up the process, there's only 3 counter open to serve check in and check out.

We absolutely loved our stay at One World Hotel – this is our comeback stay, and it did not disappoint! The location is incredibly strategic, with the MRT station just steps away and a shopping complex conveniently attached to the hotel. There are plenty of fantastic restaurants and cafés serving delicious food, making it a food lover’s paradise. The transport hub is also within walking distance, which is super convenient for those traveling by coach. Our kid loves it here, and so do we! We’ll definitely come back again!