We enjoyed the swimming pool. We spent most of our time at the pool swimming. The room was accommodating and comfortable. The breakfast was decent. The view was not that great as we got to see the back of the shop lot. All in all, the trip turned out great for our family of three as we've got the chance to enjoy the Borneo Cultural Festival 2024 too.

There was a moment where we requested some sugar from the housekeeping but they said we need to dial in number 6 to get some packets of sugar which I think it will revert back to them. We ended up did not call the housekeeping and let it be.

The staff are nice and it’s good ‘la’

Wifi was a bit patchy, but overall good. Some of the staff are a bit problematic as I received three phone calls for the one issue one day, with the same message each phone call… I didn’t do anything wrong. One of the staff was harassed by other staff because I kept asking for her to hang out with me outside of work…. The security and door staff are really friendly and cool. The breakfast is good.

The breakfast spread was good. Parking is safe. Clean room. Mice view of the river rajang.

I wished the staff were more flexible, I had an extra adult coming with me for breakfast, but I didn't have cash on me. I didnt want the hassle to go up to the room. So I requested it to be put under my room and paid upon checkout. It took a long time to make a decision, so I just went up and get the cash.

Early checkin available at 12pm, breakfast menu option is variety, spacious room and very good location facing sungai Rejang

The room glass panel outside was very dirty, if the hotel could do maintenace to clean it up would be very great!

Friendly sfaff . Breakfast is good. Location is superb.

The room is ok. But the toilet is not very clean. The toilet bowl is broken. The bathtub wall can see mould on the wall. The in-house phone is broken. Only can use the phone in the toilet. Over price and hope they will improve the room .

Breakfast buffet was solid. Good mix of western and local food. Rooms were nicely appointed, clean quiet and comfortable. Luggage hold post check-out was fantastic.

Longer gym hours would be nice. TV wasn’t working during our stay (maintenance).

Location is good. Breakfast is good but if there are more choices it would be better.

Everything is fine except the bathtub drainage. The drainage pipe needs a thorough cleaning.

I've always stayed at Kingwood when I head down to Sibu. The staff is always friendly and the location is good. The buffet breakfast had a big improvement from the last time I had it.

They didn't have options to add extra paying bed but wasn't a big deal.

Staff were friendly throughout (FO, Housekeeping, F&B) and accommodating even though occupancy was almost full due to the CNY holidays. Perhaps could learn to use the guest name even though my name was presented several times (upon check in, request for deposit, payment at check out, etc. Then I would have rated your hotel as a 10.

1. Level 16 room that I stayed in didn't have an iron and ironing board. 2. The two mineral water bottles were placed in the mini-bar and therefore chilled. 3. There was no safe, so I had to carry loads of cash with me during my stay in Sibu.

Facilities and clean room. Size of room very big and comfy for my family.

The food option. Should consider Sibu specialty in the menu. Space on the way to pool not organise, messy.