Beautiful small hotel in the Center of it all, with great decorations. My wife and I celebrated our 25th Wedding Anniversary and I asked for cheesecakes and mimosas upon arrival in our room and they provided a basket of flowers (flowers courtesy of the hotel) which was a great touch. The restaurant was great and with selected inclusive breakfast.

Thought we were getting queen size beds but were full size beds, we're taller but it was doable, some broken tile in the shower and a slight stingy smell in the room. They won't replace your towels unless you ask.

I was most taken by the interior design, tastefully and innovatively incorporating local textile crafts in its decorative scheme. This is an exceptionally beautiful little hotel. The staff were very friendly and helpful with our arrangements. Super useful to have an English speaker among them!

A slightly noisy location. Very central, though.

Good location in the old town. Private parking one block away (someone from the reception has to walk with you to open the gate). We had a room in the little courtyard, it was very quiet. Morning coffee delivered to the room was a very nice feature! Okay breakfast (also possible to order extra things from the menu).

Nothing really

The hotel itself is amazing. A beautiful old building in the middle of the historic center of San Cristobal de las Casas, gorgeously decorated and with super friendly staff that will make any effort for you to make you comfortable. The hotel actually boasts a very nice cute restaurant, in our opinion one of the better in town. The rooms are spatious with very comfortable beds and a proper bathroom with shower with pressure. Everything perfect from the first to the last detail :)

San Cristobal de las Casas is becoming more and more touristic. This results in more and more rooftopbars being opened, playing loud music until (officially 12 in the night), but sometimes much longer. It is not the fault of the hotel, but we did hear this in the room some of the nights. Luckily we had earplugs, otherwise we would have been a bit annoyed. Again, this is not fault of the hotel and a general issue in Mexico. Due to corruption, these restaurant owners get away with this kind of thing.

The kindness and efficiency of the staff, food and location were outstanding. The room was quiet, charming and comfortable. The robes were a great addition as it is chilly in SCLC.

Each room is unique. Ours needed a small space or shelf for toiletries and one more surge-protected electric plug-in for charging devices. With 2 phones and a camera battery, it’s tricky using just one.

A beautifully restored home with a lovely garden in the center. The restaurant areas areas are wonderful as well. Amazing staff!

The standard rooms were a bit on the small size but the common outdoor seating spaces allowed for additional relaxed seating.

A beautiful hotel in a restored home, centrally located, with interior gardens, amazing staff and delicious food.

Tye standard rooms are a bit on the small size but there is comfortable seating in the commons areas.

Exceptionally friendly and helpful staff. Beautiful and tasteful interiors. Locally woven fabrics and artefacts incorporated in the interior design to great effect. Atmospheric lighting. Attention to detail.

Cannot fault this lovely little hotel.

Casa Lum was among the best hotels we stayed at during our 3-week roadtrip in Central and Southeast Mexico (if not THE best!). Charming, clean and beautifully decorated rooms, with textiles and elements representing regional crafts (with thorough explanations included). Our room had a small balcony overlooking the courtyard, a lovely view to take in while enjoying the complimentary Chiapaneco coffee provided each morning (much appreciated!). Excellent shower with good pressure and constant supply of hot water, and top-quality toiletries. Very comfortable double size bed, with great linens. We loved the eco-friendly philosophy of the hotel (no daily plastic water bottle waste, no plastic bags used in the garbage bins -paper bags were used instead-), as well as its fair-trade policy regarding local artisans. The heating in the floor was greatly appreciated, and necessary for the chilly San Cristóbal winter nights. Breakfast options are varied, delicious and good value for money. Staff was very friendly and always willing to help out and respond to our questions and enquiries. Location is excellent, a pedestrian street that is always very well-lit (safe!), with many shopping and dining options available, yet once in the hotel, it is very silent and calm. All in all, a 10/10 stay and a place I would return again!

Everything was great!

Casa lum is located in center of historic district. We liked having an excellent restaurant on premises. We liked extra touches- coffee at our door in am. Excellent help from desk. Really lovely room

Very few people spoke English- true for San Cristobal