The location is amazing and the views are incredible. It is a very special hotel and I would recommend everyone to spend a couple of days at the canyon. The cable car and zip lines are great fun and there's hiking and sightseeing all around.

The hotel constantly plays music through speakers in public areas and you can't escape it. You can hear it from your own balcony as well. Why is it necessary to play music on the terrace? I want to experience the peace and tranquility of the canyon but have a constant background nuisance.

Location right on the Barrancas del Cobre was stunning!!! Sunset and sunrise were surreal. Definitely worth the hype. Definitely get the option to have meals included in the price when booking. Rooms were beautifully decorated, heater inside the room and hot water for showers were great for the colder weather.

There was no wifi available in the rooms during our stay. Front desk said it was getting fixed so hopefully it won't be an issue. Bar closes at 10pm but closed early the night we were there. The lobby has such a comfy area we wanted to enjoy some late night drinks by the fire but the bar was beating cleaned a little after 9pm.

Location is unbeatable - the most incredible views over the canyon The staff were fantastic- friendly and helpful Buffet Breakfast included was great Very picturesque all round!

The cost of food and drinks quite pricey and there’s not really other options within walking distance - to be expected in that location though

location! room had a wonderful view.

the food was not good. breakfast was OK. dinner was poor. dinner has a set menu and there are not many other restaurant options. set menu idea is fine but for the price and the fact they did not have lots of things to make, food should have been much better that it was. sometimes cold, overcooked (e.g., pasta).

Dinner was excellent

Two morning receptionist with bad attitude we were suppose to check in at 1:30pm they din not let us check in until 3:00pm. the one who starts at 3:00pm the day of our arrivals was spectacular

Loved loved this hotel. They send a minivan to pick up all the guest who come with the El chepe train and bring them back there as well, included in the room price. The view was unbelievable. You can enjoy it in peace and quiet from your own balcony or from the restaurant. They offer activities for okay prices. We did the winetasting. It was nice but the guy leading it couldn't speak English so it was a bit hard to follow as he spoke quit fast. All the front desk staff spoke English really well. Also did the 6 am sunrise walk wich is so worth it, they take you to a very nice spot in the canyon to see the view and the sun come up. It takes about an hour. After you can go straight to breakfast wich was very diverse and tasty, so many choices. We had very loud neighbors and the luckily had an other room available so the let us move. In the other room we slept extremely well. Very quiet, very comfortable beds. I would recommend everyone to stay here.

The views from the balconies are fantastic. The rooms are very quaint and the hotel is unique and charming. The bar and dining area was very comfortable for our group. Our group had a fantastic time.

The view is stunning, the beds are really comfortable, the staff is great. The breakfast is good.

Very loud rooms, you can hear the steps, luggage and voices if you are in the first floor. I recommend to stay on a third floor room. Dinner is a little bit expensive, it was a three course meal, by the time they brought my plate it was already cold. There is no options for vegan or vegetarian dishes, I had to pay 495 pesos for an avocado toast. I would have liked to get different type of pillows, I like soft pillows and all the pillows in the room were firm.

Amazing location - loved sitting on balcony with fantastic views! Comfortable bed, delicious food; staff made great effort to accommodate vegan diet! Jaciel (maitre d?) in dining room extremely helpful!.

When making reservation, didn't realize property had SO MANY steps depending on where room is located - - needed to change rooms to accommodate mobility issues. Communication issues at reception but eventually all worked out.

Of course, the view was spectacular and the room was very comfortable. The head waiter (Alberto?) was phenomenal. We loved sitting on the deck playing cards and just enjoying the scenery.

The 69 steps to our room! Probably wouldn't have been so bad if we could have gotten ice closer to our room. But we understand that's the price you pay for everyone having a great view!