Situated in an authentic neighborhood ( not many left) on the hillside above the main plaza and cathedral means amazing views and sunsets and just a 2-3 walk down stairs to the centre of everything. Great location! Finally, a hotel with old style values, lovely linens, turn down with handmade chocolates, the ability to have meals anywhere on the property, antique silverware… all the old worlde details that make it so unique. Everything spotless with immaculate gardens. Staff are a joy! Kind, attentive and pour a mean margarita! Pools are pristine and quiet, hard to believe you are in the centre of a bustling tourist town.

The food experience was not great. Breakfast was fine with fresh cut fruit and juice etc but both the lunch and dinner were a little lacking. We did not have dinner in the main restaurant but the live mariachi music ( that we could hear) made up for any inadequacies

OMG our stay there was fantastic. Completely exceeded our expectations. The property is so beautiful, filled with stunning art and antiques, fountains and pools. So many lovely spaces to relax and enjoy. And the staff was equally incredible. They could not do enough for their guests. Warm and friendly and always on hand to provide excellent service.

Absolutely nothing we did not like. It was perfect.

Wonderful quality accommodation and dining experience. Friendly staff. Beautiful gardens, swimming pools and antiques to admire.

House guests would drink in the pool with loud conversation and music playing. Restaurant tipping was not transparent, the bill you sign for is different to what is charged to your room (after you have tipped staff in cash). Suggest the menu needs to note that 20% gratuity is added to all restaurant bills. Concierge/reception were empowered to fix up the issue which we appreciated.

the property is beautiful, well maintained and very peaceful. it’s like an oasis in the middle of the city. great breakfast brought to our room.

nothing not to like. be prepared for lots of stairs within the property. if you’re walking in the area, be ready for a hike! we enjoyed it but it can be difficult and sweaty! we’re in great shape and it was still a workout although streets and area is beautiful.

The facility is beautiful - each room is unique. We had the Angel View Suite which has a nice view of the bay. The room is quite large and very open and private. We opted for breakfast in the room and it was perfect. Everyone is super helpful.

I can't think of anything I did not like.

Beautiful grounds, friendly and welcoming staff, spectacular views, great food. Our stay was short but delightful!

Amazing property with amazing rooms! Staff was Amazing we stayed for only one night but we will be sure to come back to this amazing place!

More Food Options but everything was amazing

Charming hacienda that felt like we were visiting Old Mexico. Staff is excellent and attentive. Food was fantastic and the location is excellent.

We loved the property.

An unexpected surprise awaits as you open the door of the Hacienda and are drawn into another world with unexpected and delightful surprises around every turn! It is unique, quaint and lovely all at the same time. Staff is superb, waiting to accommodate your every need!

The option of Firmer Pillows and a little softer mattress

Exquisite destination. I wish we could have stayed longer. Everything exceeded my expectations and I'm looking forward to returning.

Bed was a little short, my feet stuck off the end. Our room was comfortable but the access was a little strange as we had to walk through the bar of the restaurant to get to it. I guess that comes with the experience of staying in an old Hacienda.