Great, but I had an inconvenience, I left a pair of sneakers and I called the hotel the same day I left and they told me they couldn't find them, but I'm certain I left them there, I followed up and they told me they would look got them and they never called back

Great, but I had an inconvenience, I left a pair of sneakers and I called the hotel the same day I left and they told me they couldn't find them, but I'm certain I left them there, I followed up and they told me they would look got them and they never called back

This property is amazing! The staff is incredibly friendly and helpful. The location is PERFECT! You are right next to the square and walkable to most parts of town. If you need a ride somewhere, the front desk is helpful in securing you an Uber or taxi. And the restaurant has by far the best food in town. Lastly, the rooftop bar and spa area is so nice. It was the perfect weekend getaway for my husband and me. I added some pics of the view from the rooftop bar.

Nothing! Loved it all and would love to go back.

Beautiful property. Clean rooms. Many areas to spend time on the property. Nice library area to read. Great coffee, walking stance to many things.

At the coffee shop the “pan dulce” had very little options. We were a crowd of 17 and there was like 7 pieces. The ladies should fill it up if they see large crowds. They almost seemed bugged we all got there together. We only noticed that at the coffee shop at the property.

We loved the location, accommodations, extra special touches such as robes and slippers, extra spacious showers with great water pressure. Free crisp and sweet apples by the pool were delicious. Staff was very attentive and accommodating. The pools were relaxing and the sauna was a great treat.

The wifi didn't work for iphones in the room (406). Howerever Android was able to connect with no issues.

It was walking distance from the plaza and food. Really recommend this place.

I paid a good amount per room and one of the rooms my family didn’t tell me when they arrived the big bottle of water was open and they charged me for not letting them know sooner. Like really I paid over $600 for the 2 rooms.

The location is central to everything; I valet parked my car and didn't use it until leaving. The facilities are top notch, very clean and the staff were terrific, responding immediately to the couple of requests I made.

The one slight negative in the location is that the noise from the music, etc. in the square does reverberate into the hotel. Rooms toward the next street back from the square might be a bit quieter.

Outstanding service, central location, Jose Cuervo tour right across the street, rooftop top pool bar was a nice added touch to the property, bakery, restaurant and bars.. 2nd pool on the mid floor was beautiful. Rooms are comfortable.. 5 stars. Nothing to complain about.

Very close to places of interest, the room was extremely comfortable, there were many places to sit and relax. The staff were excellent and made us feel at home and seemed genuinely interested in us.

Can’t think of anything —it was a really wonderful place.

Beautiful hotel that felt very luxurious. Friendly staff that were very helpful. The property was less than 100 meters from town square. The view from the roof top pool was worth the stay alone!

Great location, nice amenities, really nice rooms, friendly and knowledgeable staff, and delicious restaurants

I really loved the property and staff. I would recommend reaching out to the hotel directly if you have any questions rather than through Booking.com