Very kind staff but the concierge service is lacking - they didn’t seem to be plugged into activities available outside of the limited ones at the resort and not very communicative about events and activities at their own resort. They do not offer yoga for example so they should be able to tell you where one can go. Same with restaurant recommendations in town and things like that. Lots of potential but for the price not quite ready for their closeup.

Boca De Agua is one the most tranquil and relaxing hotels I have ever visited. You can spend hours wandering in the jungle between the treehouses, on the bridge above the jungle or in the restaurant and terrace, wherever you are you will be surrounded by nature, birds, butterflies, foxes and the resident family of spider monkeys (they are not spider looking for any arachnophobes). If that nature and relaxation fix is not enough for you, walk down to the Laguna and relax next to crystal clear water, home to many small fish, turtles and more birds. The water is a beautiful 26 degrees all year round, and you can take a kayak (free of charge) up and down the Laguna to explore or put your feet up and book a sailing experience with Cesar (thank you again for taking us out on a morning sailing experience of Xul Ha Cesar!) and learn about the rare heritage of the Laguna and the unique features of the water. Once you are finished you can lounge in the shade of dock, and enjoy drinks on demand (Alcohol and soft drinks are paid for, all water is free at the hotel). When it comes to breakfast, lunch or dinner, the team at the Michelin star restaurant will be available with a host of culinary delights, at each sitting you will be surprised with a bonus entree, guacamole on rice paper, corn taco with more guacamole, cheese, and a tomato purée to name a few. My partner has a gluten sensitivity and the team accommodated her dietary requirements at each meal, they knew in advance at each sitting, a special thanks Uziel for his hospitality and giving us the tips on the spider monkeys movements throughout the day. The menu was varied, with many vegetarian, fish and red meat options, the local fish was excellent, red snapper and giant river prawns I would order again in a heartbeat and the cocktail list had a unique local variety alongside any classic cocktail.

I would have loved the option to book an all inclusive stay with access to a few more snacks, smoothies, and fresh fruit during the day, the restaurant was lovely but it felt formal if you have just come up from the pool so it would be great to have the choice to order a smoothie for example with out having to sign a check and review a menu each time.

Hands down one of the most amazing places I’ve ever stayed in. The hotel is just absolutely magnificent. So much detail went into this hotel from the architecture to how the rooms were furnished. Such a serene ambience, amazing food and the staff were incredibly friendly and hospitable. Would take any chance to go back.

Can’t think of anything it was absolutely splendid.

One of the most beautiful properties in the world I've ever stayed at. The crystal clear lagoon (with no animals!) was absolute heaven. Rodrigo and his entire staff went above and beyond to make our stay a memorable one. I will be returning for years to come.

What an outstanding location and great vibe of staff. We loved the architecture, the great chefs and their exquisite cooking, the laguna and all activities around it. Our tree house was just perfection. We enjoyed this place very much. Definitely a highlight during our three weeks Mexico trip

We absolutely loved our stay at Boca de Agua. The setting is insane, with the most beautiful lagoon hidden in the jungle. The food was exceptional, we stayed for 5 nights and didn’t get bored. The staff are unbelievably friendly and helpful.

Bacalar is experiencing a surge in tourism, and Boca De Agua is a testament to how ecotourism can thrive without harming nature. The staff was exceptionally welcoming, the architecture stunning, and the food outstanding. We’ll definitely be returning!

Amazing place, peaceful and very delicate. The staff is amazing and very authentic, as well as the food and the facilities. We will come back for sure in this heaven! Special thank to Cesar for the excursion on the catamaran, unique souvenir.

The location, the quietness, the nature, the food served at FLORA, the welcoming and caring staff, the interior of the rooms, the beauty of the lagoon

Couldn’t reach the hotel through all their WhatsApp numbers shared on their website

Beautiful hotel around Bacalar lake. Amazing scenery and great food. Great room decor, feels like you are in jungle.