Based on the ratings we were not sure what to expect but we wanted a reasonably priced accommodation in the area on our self-organized trip and this was far the cheapest option in otherwise pricey area. We were pleasantly surprised on our arrival. Not exactly the experience you're looking for on a packaged holiday but we stayed two days and it was awesome! Food is abundant and tasty, very Mexican. Drinks were great, not a post-mix type. Staff was very welcoming and worked really hard in the heat of the day. The grounds were lovely, enough shade thanks to the palm trees and tons of iguanas freely roaming around! There were three pools which were perfect for our two kids. Sarragaso at the beach was at bay when we stayed end of August and the hotel staff also cleaned it. The beach was enough for what we wanted. There was a full day program at the main pool - yoga, volleyball, dance, singing. The guests were mainly locals so it has a different vibe from your typical all-American hotel. Great deal overall and perfect spot for a few days.

It's an outdated property but not the worst we've ever stayed at :) When you know what to expect, it's actually not that bad.

We were a little concerned about our stay at Dos Playas before travelling due to the mixed reviews but shouldn’t have worries. The room was clean and much more modern than expected, the facilities were good and the staff amazing. The all inclusive package is a must and staff are happy to go ‘off the menu’ with drinks to give you what you want. There is a daily entertainment programme and a show each evening.

The food is just ok. The snacks during the day are reasonably good but the restuarant food isn’t great. However, we were there for the Christmas meal which was excellent and the a la carte experience in the Thai restaurant was great. The hotel is somewhat understaffed which can mean that you have to wait for plates, cutlery, a clean table etc. in the restaurant which can be frustrating.

Hotel is directly on the beach,the sea is nice,not so much seagrass.Sufficient amount of sunbeds all over the hotel(garden,pool,beach)Food was ok. Reasonable value for money.

Hotel could use some renovation. The focus is often on services that seem redundant such as everyday cleaning of leaves from the pavement and offering of overprized massaages instead of e.g.cleaning the seagrass on the beach or fixing the badly working doors.Taxi ordered by hotel came late and after urgencies however the lady in the reception solved it(5 stars to this lady!)

love the area its close to the beach - that week no seaweed- great weather main lobby staff was not too friendly nor keen on informing me of the all u can eat-drink package hated the towel service. love the bday cake and balloon left for him when we came back from our tour love the waiters- security etc - event was fun they knew my fiance as new york::: wish the food had more variety - or changed of menue for that week - the tuesday mexico event was to dye for wish also th events ended later like 11 or 12 10 is too early ...........

see above front desk- maid service they really didnt clean up they just changed sheet put new towels too hott- but thats mexico

I highly recommended - good location and great facilities - staff very friendly ( ms. Yeing was very nice she upgraded my room to ocean view ) - delicious food and have many varieties - cozy atmosphere - clean beach

Nothing to mention, my stay was great and enjoyable

The staff was very friendly, and the entertainment team was super energetic and fun! It has lots of green and open spaces, which are well maintained.

N/a

The breakfast was ok

Some restaurants didn’t have what was on the menu

Nice location, by the beach. It was a bonus that they offered all inclusive service at a convenient price. Close to Playa Tortuga, where ferries leave for Isla Mujeres and Cozumel.

The size of the bed (tiny for 2 people).

location was great - 30 mins from airport or 10 mins to downtown | Next to Oxxo, Beeach of course, Money exchange, bus stop and boat dock. | Staff are friendly and you’ll make new friends.. lizards etc. | Can store luggage for the day and continue to use the hotel services after check-in just no shower so can’t really swim

The hair dryer over heated after 2-3 mins and didn’t turn back on. waited 10 minutes but gave up. | Buffet is a bit over priced but I guess if you eat a lot during the opening hours of your meal it’s fine. | The terminal wasn’t working so had to use my cash | The blow up water obstacle course wasn’t completed

All the staff were so lovely. We got a free upgrade to the beach front even though we booked only an hour in advance due to a cancelled flight. It was one of the cheaper options so we weren't expecting much but ended up being pleasantly surprised.

The food was a bit basic but for price I would still say it was reasonable.