I like the location so peaceful, they gave us an upgrade and we have the most beautiful room with an ocean view and a big shower. The food is really good they have pasta with lobster was my favorite, also I had tuna carpaccio and pizza, of course, the included breakfast was a very good and good portion.

Javier the afternoon waiter omg terrible service, he made me feel so uncomfortable because he went directly to tell me that I left him a few tips the night before, and he didn't know how much cash I had (this town has only 1 ATM with a lot of issues) but the main thing is his service wasn't great for has more tip, when he asks me for more, of course, I give him a lot more than he deserves because I feel scared, a shame because that makes me doesn't recommend this beautiful place. I recommend this hotel fire him, I already read another bad comment about this person.

Right on the beach with nice lounge chairs. I loved that it was a few minutes outside the main strip of beach clubs with all you can drink for the tourists pouring off the cruise ships at the other end. Rooms very clean and nice. I also love that breakfast is included... Talk to the people next door about renting bikes! They are very nice and willing to negotiate.

I find it bizarre that with all of Mahahual TOTALLY EMPTY -- I was the only one in the hotel for a full week. Only a few scattered other guests for a night or 2 -- they REFUSED to negotiate and give me a cheaper price or a slight upgraded room! Maybe they are just worker bees, and indeed I heard that the Italian owners want to give it a posh vibe, but I find that to be very bad business indeed. In the end, I paid a bit more for my room with a beach view and view of the mangroves. Well worth it!

I booked a spacious comfortable room with a great view of the ocean (Junior suite). The hotel itself is located just outside the bubble of cruise ship crowds, so much less busy than otherwise could be. The staff were amazing, and always very helpful, even with knowing minimal Spanish (Thanks Suzette!). I was able to book an amazing personal solo excursion through the hotel to see Lake Bacalar and Chacchoben ruins, highly recommended! Great Italian restaurant as well, for breakfast and dinner, delicious.

All was good

Location was great, a little bit away from the center, nice, quiet and peaceful. I rented a bike in order to go around faster. The hotel was beautiful, I had the junior suite with beach views, massive balcony with sun beds and a hammock. The bed is very comfy and clean room in general.the service was very nice. Suzette at the front desk is always helpful and available for a chat. This was my favorite stay during my vacation. I highly recommend it.

Shower pressure could have been better but I'm just being very picky lol

This hotel is like a fairy tale. We came in december so it was decorated for christmas and it was gorgeous. But the actual wooden structures of the building and the inner courtyard are so charming. They offer free breakfast, which you have a choice from within their main menu. Or you can upgrade if preferred Free unlimited drinking water Accross the road from the hotel is the beach. There is a hotel area in the beach with sunbeds etc which are lovely. The staff were incredible. Suzette was so attentive and honestly such a nice lady. She couldnt do enough for us. The bedroom is very comfortable

The hotel is a little walk away from the main restaurants and bars but this is not a problem as long as youre prepared to walk a little. It will probably be good on the cruise ship days as it will offer more peace.

I think I liked everything. from the hot water to the spacious room, the bed was comfortable, they had a long mirror too. bonus! and the wifi was excellent and super-fast. very impressed! The receptionist, I can't recall her name. She did a great job. I arrived really late, and she helped me over the phone to find the hotel. Like she stayed on the phone with me the entire time. that is Excllent service. thank you!

nothing. it was a very pleasant one-night stay.

My girlfriend and I stayed here only one night. Nice hotel with a strong eco-friendly vocation.(Dirty toilet paper cannot be flushed down the toilet but in a trash can and all soaps are biodegradable) Right in front of the sea, it is run by friendly staff who are always available for anything. The rooms are large and have all the necessary comforts. You can use the beach chairs that are from the hotel, which is located slightly outside the "center" (Mahahual is so small that it is a 2 min walk) At breakfast you can choose from 5 plate options plus a coffee and juice. Good stay all in all.

location is good, just outside the centre of Mahahual. Facillities at the hotel are good as well (food, service etc)

Noisy room, very windy outside. Therefore some roof parts were making noise all nights. We asked for a more quiet room in the back of the hotel (second building). Personell told us these rooms were not free. We were doubting this because the hotel felt a bit empty. Only option was a more expensive room in the front building with still a lot of wind) For a good beach, take the beach in Mahahual itself (not in front of the hotel) or drive 30 minutes south for nice plaes.

The room had an incredible view, the beach is right in front of the hotel, the staff is unique. Thye have a really good kitchen and the included breakfast is delicious!

The A/C didnt seem to be big enough for the room´s size, eventhough we had it in the lowest temperature the room never felt cold.

Very helpful staff, good on-site restaurant and yummy breakfast! The location is excellent: a short walk from the hustle and bustle of the main strip of Mahahual, but nice and quiet. The hotel does not have a pool, but just cross the street and enjoy the private sandy beach with sun loungers.

The room was clean, but rather small and there was no real daylight coming in: one window is blocked by a big wardrobe and the other window's curtains cannot really be opened, since everybody going in or out or going to reception passes right outside this window.