Location, wildlife, rooms in the Royal are fabulous, great staff, lots of space around the resort, good beach

Need to do better on keeping beach clean from litter by the cabanas and less noise by the beach (Pa/music)

Beautiful resort with great pools and beautiful beach. Pictures online are great and true, breathtaking in reality. The king-size bed, bedding, and pillows were very comfortable. Pharmacy, mini mart, and shopping stores beautifully blended into the resort. Tons of food choices, kind staff. The shows were exciting. Good for the family. Walking distance to Xcaret Park.

Everything was great-Just a suggestion. It's large and difficult to find room and restaurants. Resort can use QR codes throughout for the map until you figure out the layout.

December 6-13, 2023. The whole resort was amazing. I am an active traveler and stayed at many top tier resorts and hotels This place is amazing. The people were very helpful and took care of all my tasks. Hands down one of the best. This place is ranked #1 for me, #2 Hard Rock, than #3 RIU. This resort would be my Willy Wonka. I am a 44 year old man. This place brought joy to my heart and it was very peaceful for me and my woman. The Mayan ruins is a plus on the resort. The rich culture that brings this resort alive is beyond words. XCaret Park is a plus. We only seen about 50% of it. Way to big. The inside night club was 10x better than Hard Rock and RIU. We became members for the first time, it was a good investment. We will be coming back in May of 2024 and be an active member of this resort. Note, this is a family resort. So, if you have kids or teenagers. This is a great one to visit or become a member of this establishment. Distance to Playa Del Carmen from the resort is about 15 minutes by taxi. Cost is about $20 one way to Playa Del Carmen. Cancun is about 40 minutes away. Shuttle cost me $50 from the airport one way. Downtown Playa Del Carmen. 5th Avenue is a 2.5 boardwalk stretch. Shopping centers, restaurants. One seafood restaurant (Seafood), it was great and so good. 2 people, average is about $100. Note, it is a tourist strip. So the prices of those restaurants will range from $60-100. If you go further into the town, you will see local spots, those are cheaper. There are other shops that the local use for better prices compared to the main strip. Airport Shuttle to Resort: A+ Bell Boys, check in, host to the room: A+ Workers/Managers: A+ Booking for excursions: A+ Shopping stores: B- -Check out the towns, no female swimsuits. That is the reason for the B- -Cigars smokers, buy at the resort store.

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We loved the property- it's gorgeous and treed and we ran into a little monkey, agoutis, koatis, as well as other animals during our stay. The proximity to Xcaret is really ideal. We were pleasantly surprised by the food (after reading so many negative comments). We actually really enjoyed all the food we ate- if you like fresh fruit and fresh vegetables you won't be disappointed with the buffet restaurants. The fruit and salad bar was great! All the food at the stations where they cook things for you in the moment was also really tasty and hot (omelettes, fried fish, tacos, etc). We skipped a lot of the other areas of the buffet most of the time- seemed like the food wasn't very warm or tasty. We had one night at an a la carte restaurant and we chose the Mexican restaurant. Was delicious! Paco's tacos was also really yummy. We found the drinks good and just asked them specifically not to make them too sweet. We also liked that they use reusable cups for the drinks- they're not just plastic that get thrown out. Even though the "beach"/inlet is small it never felt squished. Granted, we were there during the week and staff members did tell us that the whole place get's really crazy on the weekends. Something to think about if that matters to you. It was also nice to see many Mexican nationals at this hotel.

There was one day that we didn't have hot water for a shower. It would be nice for them to have large water dispensers at a couple places on the property instead of handing out the small plastic water bottles. They tried to sell us the 90 minute timeshare presentation and were very pushy about it. We already knew we didn't want to spend 90 minutes in a presentation for something we weren't interested in- even if we could a discount of it. Time is too precious to waste when you're on vacay!

Always something to do, conventional dive shop with snorkeling and dive tours to choose from. Lots of food choices. The balconies were beautiful and the resort had ruins in it and connected to Explor which is cool. The staff were AMAZING. So sweet, fun, and informative. Massages at the spa were amazing. Ask for a scooby doo snack shot for a good alcoholic choice!!

Mask policy was enforced but with weird rules/regulations. There was no open beach that was actually part of the ocean, so no paddleboarding, no kayaks, no other water sports, no jet ski options, no parasailing options in the resort, even though it says water sports are part of it. Like all resorts, drinks were typically watered down, but the shots they made were amazing.

clean, lovely staff, breakfast and lunch buffet, nice rooms

the evening buffet was really hit and miss for food, more variety needed and better quality food, no water sports available would have been great to have jet ski at an extra cost, drinks menu would have been good

Very cool location next to the park, saw animals walking around the resort daily, nice to be immersed in the trees and rock paths and not a concrete resort. Restaurant and bar staff were all super friendly, the pools were great. Room was comfortable enough for a few night stay, A/C worked well. Breakfast buffet at the beach restaurant was fantastic.

Some missing touches, one of our two rooms lacked a shampoo dispenser and the do not disturb sign, bathrooms didn’t have fans which we found odd. Lunch and dinner buffets weren’t anything special, could usually find 1-2 items that were good everything else was just okay - seemed like a cruise ship where the food is dumbed down for the masses which was fine for the price.

Rooms are big and comfortable, resort has pools, beach and reef to snorkle + tons of other activities. We saw monkeys, dears and other animals as the resort is really emerged in the jungle. Food is excellent and diverse. Really cool thing are vicinity of Xcaret and Xplore - it's a must! I was also especially impressed by the evening shows in the resort. And compared for a nearby resorts all that is for a decent price.

During check in, I missed some cordiality and at least a brief explanation of the resort and its facilities.

Loved the location, fabulous hotel, friendly staff

Loved the breakfast, the quality of the food and the variety

the humid smell in some areas of the hotel