The stay at Casa tortugas had truly exceeded my expectation in various aspects. This boutique hotel is located right outside of the Xcaret Park. The driving time from this hotel to the park is around 5 minutes. My room was spacious and well decorated. All staffs were attentative and showed hospitality, friendliness, and care. We had chances to spot wild spider monkeys and even feed the monkeys with bananas provided by the hotel, which is the highlight of our stay.

Everything is great. My only suggestion is the hotel should take more precautions on insects control, especialy at the dining area.

This was probably the best hotel room I've ever been in!! The mecca of home away stays from home, very comfortable, amazing staff, and the coolest monkeys, fantastic food options. We loved it and we are planning to come back! This was the first time we visited Xcaret and it was such an amazing experience we can't wait to experience more of it!! Special thanks to Nemesio, Fanny and George for taking good care of us, and for Fernando keeping us safe and comfortable at night ❤️❤️🙏🫡

There wasn't anything we didn't like, we really enjoyed everything and this location!

The location was beautiful. You felt like you were in the middle of the jungle and we’re living in a treehouse. The bed was comfortable. The room was well appointed. Everything worked properly. The complementary breakfast every morning was wonderful. We even saw monkeys who visited our Balcony, which was amazing. The location to Xcaret parks is wonderful but, most importantly, the staff exceeded all my expectations. Everyone was so friendly and accommodating and helpful and really kept the place beautiful.

The only thing that I didn’t like initially was the road to get into the hotel itself, because it felt like you were going into the middle of the jungle, and it made me a little scared, but it ended up being such a beautiful place

Super cosy, comfortable beds, clean, simple but freshly made breakfast every morning, very friendly staff and best of all - there’s spider monkeys everywhere!! Would definitely book it again if coming back

It’s nice to have a rental car, it’s located a little bit off but only 6 min by car and there’s bikes to loan at the hotel. We actually liked not being in the center though because it’s not noisy and busy and there’s no monkeys in town ;)

What an amazing hotel! Close to Playa del Carmen, but still surrounded by jungle. It's only a 15 minute walk from Xcaret park, and they can help you book the tickets. The staf speaks excellent English and are extremely friendly. They gave us a lot of tips and even bananas to feed the monkeys! Breakfast is okay, dinner is good. They don't offer a lot of traditional Mexican dishes, but as we were travelling for 3 weeks already we didn't mind the international kitchen.

Super nice garden, beautiful room, comfy bed. Tough to find via Google maps, only thanks to instructions from the management we were able to find it. Still a bit difficult though

Street and amusement park nearby makes it pretty noisy especially on higher up floors.

Great, little place, not crowded, with very nice people taking care of it. Monkeys on your balcony is a usual thing and iguanas and birds in the trees around make the place a bit of a paradise. The pool is tiny but very pleasant and taken care of.

It was a bit noisy. The noise from the Xcaret park nearby resides around 10 PM, but the noise from the road that is very near stays. Some people will need earplugs for sure.

The property and rooms are AMAZING!! Super beautiful, clean and well kept. The self check-in was super easy to manage. The location was great for us because it is ~15min from the center of Playa del Carmen, so far away enough from the crazyness, but if people are looking for more movement, this is not the place to stay.

The food was not great - we thought both dinner and breakfast were OK. The food for dinner was not local at all, with international dishes which were not well made.

Spent the night in Terasu Rivera Maya on our way from Tulum to Isla Mujeres. It was convenient for our needs as we had rental car and thorough information was provided from Terasu Rivera Maya which more than covered everything that was needed. Accomodation was located close to Cancun-Tulum highway next to Xcaret park entrance. Room was modern and clean especially when compared to Mexico standards - hot shower with decent water pressure and comfortable bed was all that we needed after long day. Also the staff was extremely helpful and the fruits and sweat bread as complimentary breakfast was a nice addition.

I booked this hotel because of the location, and it was great, very close to Xcaret and Xplor so when the parks closed and we were tired we got there very easy. The hotel is very clean, and maintained, but away from any restaurants or night life so we did have to drive to Playa del Carmen anyway every day to eat, and look around. Very quiet though, and we were able to have a good night sleep.

There were only two things we didn't like...the pool water is too cold and for the weather not being so hot in January we did need warmer water to be able to get in. There's many trees that give shade to the pool and prevent the sun from warming it. Also in room 3303 the TV in the bedroom did not work, and it seems to be a problem with the WIFI that the staff is aware of. They did apologize for the inconvenience.