Had a great stay at Wyndham! The room was clean and comfortable, the staff was friendly and accommodating, and the food was delicious everyday. The amenities were excellent, making the overall experience enjoyable. Would definitely stay here again!"

I had an issue on the day before I was leaving at this hotel. Housekeeping came into my bathroom and removed all the towels, leaving me completely without any. This was very inconvenient. While the stay was otherwise good, this oversight was disappointing.

The staff are accommodating and helpful. I am beyond amazed about their cleanliness. The free breakfast is worth to get up early for.

Our room actually has a leak by the ceiling probably from the AC. We did not bother to complain since it was not leaking by the bed. The hotel building is probably old and definitely in need of more maintenance. We actually had to switch rooms because during our first night the AC was not working. The staff made an action to it right away, so when we moved to a room that has leak we did not bother to complain.

Nice solid hotel. Clean rooms with ac. No fridge or watercooker. Icemachine was down the hall. Friendly staff. Nice warm pool. Location outside centre. Transport in hand is convenient. The breakfast buffet is complete, with more Mexican options like rice, beans, tortillas. Besides that, they also had omelette, fresh fruit and pancakes. In all good value for money.

The main stairwell had a loose armrest, it wasn't fixed during my stay. This is unsafe.

Excellent location, just 15 min from ferry to Cozumel, 5 min by car to 5th Ave (center), and in main road to go either tulum, cancun, or any beach/cenotes. Good price/quality.

They only accept pay in property, and at the moment of my arrival didn’t accept 100usd bills. There was a huge difference between the reserv price and amount at property (around 70 usd). Fortunately when paying in MX$, the dif was 40usd so I recommend go to bank, exchange and pay.

the staff and the way they always help you is amazing , also the hotel is very clean , the bed is very comfy , the breakfast is very good and the kitchen , the reception the cleaning and all the employees in the Wyndham are a 5 stars employees , Thank you for your kindness with the medical emergency with my 92 year old mom , thanks to you she still here with us love this hotel , we will comeback ❤️❤️❤️

nothing

The breakfast was fine for me because I was ok with the Mexican options. My wife is on a restricted diet so pancakes and scrambled eggs got a bit repetitive for her. The staff were excellent specially Emmanuel.

Room cleaning was a bit haphazard to coordinate.

Breakfast was amazing, very good variety, and they´re always re filling. The pool is nice with a lot of space, the staff always great in Mexico.

The beds smell a little bit like moho, specially the pillows , we had to ask for some new ones.

It was comfortable and staff is kind. Parking is free There is a business room

The door didn’t work well. I went to claim many times to reception for changing the key. There is a humidity smell . The first room didn’t have a security box. I changed of room The breakfast is always the same everyday

Pool, peaceful

room aircon is preset, still warm. Our room is near the washing machine and dryer. System can't detect multiple booking, i need to go to front desk the next day to check if my booking is confirmed as I have 2 separate booking for 2 consecutive days. The amount in booking.com is different compared when I paid infront. Blamed in conversion etc but still more.

the food in the restaurant, the location is not far from the shops and please the ferry.the staff is friendly

They need to clean the room more often than once every 3 days. Change the curtains in the room at least once a month. There was mold, which exacerbated the allergy of my husband and children. The windows do not open We received a package at the reception and no one informed us.Check-in is from 3pm which creates problems, especially if you come from Europe and have traveled over 23 hours and you arrive at the hotel at 10 o'clock.