Excellent hotel located right in the city centre, with nice, clean and comfortable rooms. The kindness of the staff sets this hotel really high above any competition. During my stay, I felt unwell. The reception was able within minutes to organise a WhatsApp call with a doctor: and thankfully this fully solved my health concern! Also, the reception staff kindly sent the breakfast up to my room while I was recovering. Even aside from this exceptional care, the attention that the hotel gives their clients at all times is simply amazing. For example they sent - also via WhatsApp - a list of activities that can be organised on a Monday when some other museums are closed. I can't thank the staff enough for their kindness.

Location was close to plaza. Room were very clean, good shower, wonderful staff so nice. Breakfast was pretty good, coffee was hot, eggs were made fresh to your liking, fresh fruit and juice. The woman who takes care of breakfast deserves notice, she couldn't do enough for you and did it with a beautiful smile.

We were in a room on the street, very noisy all night. Would not hesitate to stay here again but would get a room away from the street.

Very central, reception always open and very helpful and friendly! They do housekeeping everyday, so everything very clean and a complimentary bottle of water upon arrival. They even offered a 15 min massage at their spa for free that was much appreciated! Breakfast basic but ok. Also an elevator available. All the staff very nice! They even found my blouse that I forgot after check out.

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The staff was absolutely amazing! From breakfast to housekeeping to recommendations and just learning about the city. Definitely made the stay a memorable time. Highly recommend this place to everyone.

The fan doesn't blow air towards the bed. That's the only slightly negative thing to say.

Exceptional staff! Impeccably clean rooms and facilities. Very comfortable bed and pillows. Spacious room. Good breakfast included.

Thin curtain on the window into the hallway - the light just outside the window turned on and lit up the room when people walked the hallway.

It was centrally located. The staff was friendly and nice. The breakfast was delicious. Don’t hesitate to stay here.

It’s not the hotels fault that the traffic outside is super busy and noisy. Our room was at the back so didn’t bother us.

Comfortable rooms, friendly staff. Elias on reception was very helpful. Excellent value for money. Multiple supermarkets very close to the hotel.

Some fresh fruit at breakfast would be a nice addition.

Great hotel,clean rooms, plenty of hot water,good breakfast, resturant served nice meals,3mins walk to main plaza,staff very friendly and spoke some English

Very friendly staff, the hotel is in a good location. Probably one of the best places to stay in Chiclayo.

I got a room with a street view, which was quite noisy through the night.

Huge room with table and chairs. Kettle and tea provided in room which was nice. Great staff.

Shower pressure could have been better. Breakfast was okay but not a buffet.